London & Kent Surveyors Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company, noting that the knowledgeable professionals consistently go above and beyond expectations. Customers frequently mention that booking a property survey online is exceptionally simple, quick, and efficient throughout the entire process. The final survey reports are described as extremely thorough, detailed, and accompanied by helpful photographs that bring complete clarity. Some people were satisfied with the dedicated follow-up consultations that effectively answer questions and alleviate any potential purchasing concerns. Consumers also deeply appreciate the approachable staff who coordinate smoothly with estate agents to ensure a completely seamless and stress-free journey.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, fast turnaround... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, thoroughness, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, seamless process... See more

Booking process

People report positive experiences with the booking process, describing it as quick, seamless, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was super Quick to book online. Very simple portal to make payment. Survey completed throughly and in a great level of detail. Report was very clear with colour grading and numeri... See more

Rated 5 out of 5 stars

We are very happy customers. The survey report was thorough but also easy to understand. Especially their inspection using the drone is great. They found an issue with the roof tiles which can be diff... See more

Rated 5 out of 5 stars

L&K are very good at what they do. This is the 2nd time I’ve used them and I’ve been extremely pleased on both occasions with their knowledge and professional attitude. They are well worth waiting for... See more

Rated 5 out of 5 stars

The process from start to finish was simple and stress free. They took care of arranging a date with the estate agents so we didn't have to. The survey was done within weeks of booking it and the repo... See more


Company details

  1. Chartered Surveyor

Written by the company

London & Kent Surveyors are a family-run business with a team of experienced, qualified and insured surveyors. We are proud members of the Royal Institution of Chartered Surveyors (RICS) and have been providing built environment services in London and Kent for over 10 years. Our highly trained team specialise in residential surveying and are here to provide you with the professional advice and services you need. We take pride in delivering accurate and reliable reports so you can make the best decisions for your property. As a company, we believe it is our responsibility to give back to our community, and that is why we are committed to donating 1% of our fees to Centrepoint, a charity that provides support to young people who are experiencing homelessness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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4.9

All reviews

(360)

143 reviews in the last 12 months

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Rated 3 out of 5 stars

Manipulative practice

We opted for the 2nd tier survey. I felt the survey was very basic with a couple of bits of advice on probably what all properties needs. I.e sealants are worn. The only reason they have a lot of 5* reviews is because they offer £15 Amazon voucher if you do it. Quite manipulative practice.

June 5, 2025
Unprompted review
London & Kent Surveyors logo

Reply from London & Kent Surveyors

Dear Nihit,

Thank you for your feedback and we’re sorry to hear that your experience didn’t meet your expectations.

We’d like to clarify that we offer a £15 Amazon voucher as a small thank-you to all clients who leave a review, regardless of the rating they give - and as such we have also given to you.

This gesture is part of our effort to give back, especially as we understand that purchasing a home is a significant financial commitment. At no point do we ask or require that a review be 5 stars.

We take all feedback seriously, and we're sorry you found the survey less detailed than expected. Our surveys are conducted in line with RICS guidelines, and we always aim to provide relevant, professional advice tailored to the property inspected.

If you'd like to discuss any part of the report in more detail or if there's anything specific you felt was lacking, we’d welcome the opportunity to follow up and help where we can.

Rated 5 out of 5 stars

I chose this company to complete my homebuyers survey

I chose this company to complete my homebuyers survey simply because they offered drone inspection which is much better than a ladder for roof insulation. The report was very detailed with clear reference pictures. I was asked prior to inspection of any concerns I may have, all of which were addressed in the report. I was offered a follow up telephone appointment with the surveyor who had carried out the inspection. The surveyor who carried out my inspection was named Alex, on the phone appointment, he went through the report, answering all my questions. I would highly recommend this company, they are professional and adhere to all deadlines.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with the service

Really happy with the service. We were swayed to use London and Kent Surveyors from reading previous reviews which were positive. I am happy to say the service we received matched up to this. Detailed report provided, within a matter of days which we were pleased with. Helpful also to have a follow up call as we could discuss the survey in more depth. They were also on the cheaper side compared to other places we looked at. Overall I’m very happy. Thanks!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Good follow up call

Was very impressed with the service we received from L&K Surveyor's, We received a really thorough report and thought the half hour follow up call was a great help to understand what was seen at the property. Keiran came across very knowledgeable and professional would definitely recommend.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and effective

We booked L&K for a level 2 home buyers survey on a 1976 property in a village location, based on the reviews on Trustpilot. We have been very happy with the service provided from start to finish. Booking was very quick and easy, they were even happy to arrange access via our estate agent, leaving me with very little to do. The report came back within 48 hours and was extensive, it covered areas I hadn't even considered, using drone footage too. It had an easy red, amber and green system. They even followed up with a call to answer any outstanding questions I had. Overall, very happy with the service and would recommend.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey

We asked London and Kent Surveyors for a Level 2 Survey with valuation. We received a quote in 24hrs, survey booked in less than a week, very detailed survey report in a .pdf file with pictures followed by a phone call to discuss the findings and provide advise.
Definitely would recommend or use again in future.

June 24, 2025
Rated 5 out of 5 stars

Why you should go with L&K from my experience

From start to finish I couldn’t fault L&K surveyors! From quotation stage their professional quote via email and WhatsApp with a nice Sharpe short sweet paragraph explaining who they are and what they do, Also containing a video stating the same as the paragraph. The free soft search report was a good touch too and no hounding for our business once the quote was given which really was a positive factor going with L&K. The time-scale from going with L&K and receiving our survey report was excellent only a matter of weeks from start to finish. We Delt with Samuel and I couldn’t fault him one bit he was very professional and knowledgeable and answered any questions I had and gave me solid sound explanations and explained things that were a little more complicated for the average Joe. Samuel and L&K is a 5* surveyor and surveyor company and I couldn’t recommend them enough.

Luke and Chloe West Kingsdown

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service I can’t say anything wrong, a very detailed survey and clearly showing a clear understanding of what was said.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless process, very happy

The whole process of having a level 2 Homebuyers survey done with L&K has been so effortless. We received a quote quickly, the video explaining how the process would work was invaluable, and I really appreciated that a portion of the proceeds would be donated to charity. The survey was carried out within 2 weeks of booking and covered everything we would have expected, and the report came back quicker than promised. Would absolutely use these guys again and wholeheartedly recommend.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service.

I was hesitant to use this service, but I was very impressed with by service. The amount of details and looking at things you as a buyer would never even thinking about. It is clear these people are very experienced and are professionals in their field.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

London & Kent Surveyors provided an excellent service for my house survey. The survey report was extremely detailed, clear, and included numerous high quality photos to support the findings. Their thorough approach gave me real confidence in understanding the condition of the property. Would recommend!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The survey was very easy to book online. I was kept informed from the start till the final report was uploaded. The report was detailed with helpful tips on the property for now and the future. Samuel did a fantastic job. Keep it up.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful & Speedy Service

We are currently in the process of purchasing a new home. I requested a few quotes for local surveyors to the property we are purchasing and London & Kent Surveyors were one of the first to get back with a reasonable quote for what we were asking. Everything is done via their portal, which is easy to use and saves emailing back and forth over and over again. They arranged a date to conduct the survey via our estate agent and the vendors of the property and the survey report was back within 3 days of it being conducted which was excellent. The report was really detailed, included lots of images and information regarding the property. We were then also able to have a 30 minute follow up call with the survey to talk through any questions or concerns that we had about the survey, so that we could go back to our solicitor to ask any follow up questions to the vendors of the property. All in all, a really speedy and efficient service.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided

London & Kent Surveyors provided an excellent service. The survey report was very detailed with lots of photos. We were pleased to receive a phone call from the surveyor Kieron, who explained the report making it clearer to understand and he gave us some great advice. We would definitely recommend this company.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

5* service

Kieran was incredibly professional, made everything easy to understand and did a very thorough job. Great that the drone survey is included as standard.

May 25, 2025
Unprompted review

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