London & Kent Surveyors Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company, noting that the knowledgeable professionals consistently go above and beyond expectations. Customers frequently mention that booking a property survey online is exceptionally simple, quick, and efficient throughout the entire process. The final survey reports are described as extremely thorough, detailed, and accompanied by helpful photographs that bring complete clarity. Some people were satisfied with the dedicated follow-up consultations that effectively answer questions and alleviate any potential purchasing concerns. Consumers also deeply appreciate the approachable staff who coordinate smoothly with estate agents to ensure a completely seamless and stress-free journey.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, fast turnaround... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, thoroughness, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the smooth, seamless process... See more

Booking process

People report positive experiences with the booking process, describing it as quick, seamless, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was super Quick to book online. Very simple portal to make payment. Survey completed throughly and in a great level of detail. Report was very clear with colour grading and numeri... See more

Rated 5 out of 5 stars

We are very happy customers. The survey report was thorough but also easy to understand. Especially their inspection using the drone is great. They found an issue with the roof tiles which can be diff... See more

Rated 5 out of 5 stars

L&K are very good at what they do. This is the 2nd time I’ve used them and I’ve been extremely pleased on both occasions with their knowledge and professional attitude. They are well worth waiting for... See more

Rated 5 out of 5 stars

The process from start to finish was simple and stress free. They took care of arranging a date with the estate agents so we didn't have to. The survey was done within weeks of booking it and the repo... See more


Company details

  1. Chartered Surveyor

Written by the company

London & Kent Surveyors are a family-run business with a team of experienced, qualified and insured surveyors. We are proud members of the Royal Institution of Chartered Surveyors (RICS) and have been providing built environment services in London and Kent for over 10 years. Our highly trained team specialise in residential surveying and are here to provide you with the professional advice and services you need. We take pride in delivering accurate and reliable reports so you can make the best decisions for your property. As a company, we believe it is our responsibility to give back to our community, and that is why we are committed to donating 1% of our fees to Centrepoint, a charity that provides support to young people who are experiencing homelessness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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4.9

All reviews

(360)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

A really good company to deal with.

A really good company to deal with. Not in the habit of buying and selling alot of properties, only our second ever purchase. However, at the quote stage we was sent a prelimary report with some really helpful and useful information (the only company to do this) we had the survey undertaken, prior to the surveyor attending site we was asked if there was anything specific we were concerned about, which is a nice touch. The company arranged a date with the sellers estate agents and everyyhing was seamless. The roof was surveyed with a drone which is also something that no one else offered. A follow up call to discuss the report was included and the surveyor was really helpful. I would 100% reccomend this company, they might not be the cheapest (they aren't far off), but you get quality with the few extra quid you spend. Well worth every penny! I would use them again should I ever have to move!

August 8, 2025
Unprompted review
Rated 4 out of 5 stars

The process of onboarding was quick and…

The process of onboarding was quick and easy, they answered all our questions.

It was quite a long wait for a surveyor, around 3 weeks which might be a sign they're popular, but could have been less.

The survey was detailed and covered everything you'd expect, and came with a complimentary follow up call that we'd not expected which was nice.

The survey did seem to have mistakes like template text and had to be reissued, and the key questions we sent in advance were not addressed at all until we asked and some are still unresolved which for the cost of the survey we'd have thought they could have done.

Overall we'd use them again, and impart we probably didn't need a survey as it's only a 9 year old flat, but as first time buyers it's helped alienate worry about unknowns.

August 5, 2025
Unprompted review
Rated 4 out of 5 stars

Professional and high quality service

Professional and high quality service. L&K were great at getting the job done. I did ask for two specific things to be looked at in my survey, and these were not looked at, nor acknowledged at all post-survey, which was slightly annoying… however the survey itself was detailed and extremely helpful. Would use this company again.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

House Survey London and Kent Surveyors

Excellent communication from London and Kent surveyors. Excellent survey report, detailed and explanatory. Was so informative for me in deciding to proceed with buying the property. I had a follow up with the surveyor and he was lovely, answered all questioned and put my mind at rest. I would have no hesitation in recommending L&K to anyone. Thank you.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

I used London & Kent surveyors for the purchase of a flat in south London. The service from enquiry/quote to final report was smooth, professional and easy, aided by an easy online portal to track progress. The level 2 report was extremely comprehensive and easy to understand - helpful to me as a first time buyer. Excellent service and highly recommended, and value for money.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service as always

Second time in using LKS and value all members of the team.
On our recent survey Samuel kindly actioned our L2 survey and as always went above and beyond in his findings and gave us a very good overview via the report itself and the free post call to discuss the report.
He was very thorough with what he discussed and gave us real confidence and support on that what he surveyed held no issues.
Company is highly reliable and always reachable via WhatsApp too and pricing is fair also.
Thanks again Samuel, keep
Up the good work.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Overall excellent

I received a quote quickly via WhatsApp which included a free property research report and intro video.

When I decided to upgrade from a level 2 to level 3 survey, again I received the quote quickly and was sent a link online to pay the difference. The booking process was very easy and everything could be tracked via the portal.

L&K’s prices are reasonable compared to other surveyor quotes I received, and I’m glad I went with this company. They booked my survey directly through my seller’s agent, which took place within a couple of weeks, and I received the report back a day earlier than expected.

The report was incredibly thorough and gave us a good insight into the property’s condition. The follow up call with Samuel Carrasco was really helpful.

I have no complaints whatsoever so would certainly recommend this company.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service! They did a level 2 survey for us on a flat we're buying. Very responsive via email, quick turn around, thorough report. Would recommend.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and great price

Great service! I needed a quick survey and the team was able to accommodate with very little notice. The quality of the survey (level 3) was very good and the follow up call allowed us to ask further questions and put to bed most of our worries.
Because we had to do some repairs to the roof, having done drone photos really help with getting a much more accurate cost for the repairs.
It’s worth mentioning the cost which was a very good one given how comprehensive the report was and also in comparison with other competitors on the market.
Thank you to the whole team and we would strongly recommend them!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend London & Kent…

Would highly recommend London & Kent Surveyors, excellent communication throughout the whole process, detailed report and follow-up call which was extremely valuable to discuss any concerns in detail. London & Kent Surveyors provided an excellent service, and would use them again when moving house.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

I was really happy with how fast and…

I was really happy with how fast and efficient the homebuyer surveyor was. The survey was booked quickly, done on time, and the report came back sooner than expected. Clear, professional, and very easy to deal with. Highly recommend!

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding surveying services

I had an outstanding experience with London and Kent Surveyors. From the moment I reached out, they were professional, responsive, and incredibly thorough. The survey was completed promptly and Kieran and the team provided detailed insights that gave me full confidence in my property decisions. Their attention to detail and willingness to explain everything clearly made the process stress-free. I’d happily recommend them to anyone looking for reliable and knowledgeable surveyors.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience throughout

Excellent experience throughout, from simplicity and speed of booking to scheduling of the survey and follow up afterwards. A very detailed report with many photos including some taken by drone. The follow up call was also very useful. Not the cheapest or most expensive quote that I received, but was good value for money. I would highly recommend using London & Kent Surveyors.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I am happy with my experience from initial enquiry, speaking to a surveyor who took time to look at the property I was purchasing online and comment whether he thought level 2 or 3 would be more suitable. We ended up with level 2, which also came with drone as standard. The report itself was clear to read and lots of photos and commentary. I booked in a 30 minute follow up call afterwards which was helpful to talk through some of the points.

The survey also helped us negotiate some money off the purchase price to go towards some of the work required.

My only slight disappointment was around the £150 extra I paid towards a valuation figure. I was expecting to be told if I was paying fair value, or on the lower or upper end of the scale - whereas it just agreed with the exact price I was paying. None of the sale comparable data was shared, so in hindsight I should have skipped this part as I had done comprehensive research myself already.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! Really liked the WhatsApp video introducing the company and the initial free report on the property. The online portal is also great as you can see the progress of the quote.
Thank you to Alex for carrying out the survey and to Kiran for his help with a query that I had whilst Alex was unavailable. I appreciate your expertise! Thank you!

July 2, 2025
Unprompted review

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