Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... See more
Company replied
I recently spoke with Paul Fairweather from Lloyd Latchford, and I have to say his service was excellent. He was professional, knowledgeable, and made the whole process very straightforward. Paul... See more
Company replied
Amy Robinette was a huge help in closing out our query and ensuring we were fully covered following a complex medical question. Amy came back quickly after following up with the underwriting insurance... See more
Company replied
Company details
Written by the company
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Contact info
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , United Kingdom
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
Excellent
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Edyta was absolutely brilliant
Edyta was absolutely brilliant! Happy, positive and extremely efficient. Top marks 🙂
June 26, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Leo,
We're so glad you had such a brilliant experience with Edyta. Your kind words are greatly appreciated.
Have a super week
Lewis - Lloyd Latchford
Great customer service!
Amy Robinette was really helpful and clear with my insurance questions. Also the call was really quick and easy, on something I thought would takes ages!
Thanks Amy!!
June 24, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Phil,
We're so glad to hear Amy provided such clear and helpful assistance with your insurance questions. We appreciate you sharing your positive experience.
Have a super day
Lewis - Lloyd Latchford
Really helped throughout the process...
Aaron Figgett was unbelievably helpful throughout this process.
Tesla were a 10/10 nightmare with dreadful customer service, but Aaron worked tirelessly to get up to date info and relay it.
All the problems got sorted in the end, but almost certainly would not have if left to the car company themselves...!
June 24, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Ben,
This is wonderful feedback about the assistance you received from Aaron. However, we believe that Aaron is from your lease company and not with ourselves, Lloyd Latchford, who administer the insurance. We would not want your lease company or Aaron to not be made aware of your wonderful 5 star review.
Have a super day
Lewis - Lloyd Latchford
Never had any issues with Lloyd…
Never had any issues with Lloyd Latchford. Danielle who I spoke with today was very pleasant and helpful.
June 22, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
We are so glad to hear you had a pleasant and helpful experience when being helped by Danielle. Thank you for your wonderful feedback.
Have a super day
Lewis - Lloyd Latchford
Helpful & efficient excellent service
June 18, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Jim,
We are so glad you found our service helpful and efficient. We appreciate your kind words.
Have a super weekend
Lewis - Lloyd Latchford
Fantastic service by Lauren H
I needed to add my wife to the car insurance policy and Lauren H went above and beyond to help us do that. Thank you so much for the fantastic service.
June 18, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Marty,
We are so glad to hear Lauren provided fantastic service when adding your wife to the policy. Thank you for sharing your positive experience.
Have a super day
Lewis - Lloyd Latchford
Amelia Drummond resolved my complex…
Amelia Drummond resolved my complex query relating to travel and car maintenance with ease. Really good customer support
June 17, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Ashwin,
We're so glad Amelia could help resolve your query with ease. Thank you for sharing your positive experience with us.
Have a super day
Lewis - Lloyd Latchford
Great customer service from Edyta…
Great customer service from Edyta today, very efficient and greatly appreciated!
June 16, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Angela,
We are so glad to hear you had such a positive experience with Edyta today. Your kind words are greatly appreciated.
Have a super day
Lewis - Lloyd Latchford
Lauren was quick to cater to my request…
Lauren was quick to cater to my request with a friendly, yet speedy service
June 16, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Connor,
We are so glad to hear you received friendly and speedy service when Lauren helped you. Thank you for your kind words.
Have a super day
Lewis - Lloyd Latchford
Absolutely excellent
Absolutely excellent, very easy to deal with, response time is super quick
June 15, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Jen,
We are so glad to hear you had such a positive experience with us. Thank you for your kind words.
Have a super week
Lewis - Lloyd Latchford
Thank you William for your swift…
Thank you William for your swift response with regards to my insurance certificate. This is much appreciated and I am very grateful.
June 15, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good affternoon Joanna,
We are so glad William could assist you quickly with your insurance certificate. We truly appreciate your kind words and positive feedback.
Have a super week
Lewis - Lloyd Latchford
Outstanding Service from Edyta
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure I fully understood everything, which I really appreciated.
It’s not often you come across such genuinely friendly and supportive customer service, and it made the experience so much smoother and more reassuring.
Thanks again, Edyta—you were amazing! 😊
June 12, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Tasnim,
We are so glad to hear you had such a positive experience! It's wonderful to know Edyta provided kind, patient, and helpful service, ensuring you felt fully informed. We truly appreciate your kind words.
Have a super weekend
Lewis - Lloyd Latchford
Emma dealt with my enquiry incredibly…
Emma dealt with my enquiry incredibly quickly and efficiently!
June 11, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
We're glad to hear Emma handled your inquiry quickly and efficiently. Thank you for your feedback.
Have a super weekend
Lewis - Lloyd Latchford
Professional
first time calling and i found Paul Fairweather very helpful, polite and knowledgeable. Resolved my issue without delay and in a professional manner.
Ainsley.
June 10, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Ainsley,
We are so pleased to hear about your positive experience with Paul. We appreciate you sharing your feedback and will ensure it is passed on.
Have a super day
Lewis - Lloyd Latchford
Fantastic
I received fantastic, efficient and polite service from Paul Fairweather today when I contacted Lloyd Latchford today with a query. Thank you Paul!
June 4, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
Thank you for your wonderful 5-star review. We are so pleased to hear you received such fantastic and efficient service from Paul. We appreciate your kind words.
Have a super weekend
Lewis - Lloyd Latchford
Speedy Response and great service
Speedy Response and great service
I needed my NCB evidence quickly for my new insurer and Ella sorted it out extremely quickly.
Thank you Ella for your five star service.
June 4, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Steven,
We are so pleased to hear Ella could assist you quickly with the required document. We appreciate your kind words about our service and are glad we could help.
Have a super day
Lewis - Lloyd Latchford
Very efficient service from start to…
Very efficient service from start to finish by Amelia Drummond. Thanks very much!
June 3, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Tim,
We are so glad you had such a positive experience when being helped by Amelia. Your kind words are truly appreciated.
Have a super day
Lewis - Lloyd Latchford
Great experience
Great experience, thank you. I needed to add my partner onto my car insurance and we had a tricky issue. Amy Robinette was very helpful and dealt with the underwriters quickly and efficiently to resolve the issue and get him added on. She kept me informed at all times.
Thanks so much Amy! :)
June 2, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Kim,
We're so glad to hear we could help resolve the issue with adding your partner to your car insurance. It's wonderful to know Amy kept you informed and provided such efficient service. Thank you for sharing your positive experience.
Have a super day
Lewis - Lloyd Latchford
Great service from Lloyd Latchford
Great service from Lloyd Latchford, specifically Janis Jandavs who followed up with my claims history letter promptly.
Thanks again.
Ben
June 2, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We're so glad to hear Janis and our team provided great service and promptly assisted you. Thank you for your kind words.
Have a super day
Lewis - Lloyd Latchford
AdditionalDriver enquiry
Needed to add an additional driver to my policy urgently and Ella helped and told me what to do and then added all within 2 hours. Exceptional service and very friendly x
May 28, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Lisa,
We're so glad Ella could assist you quickly and efficiently. We appreciate your kind words about our friendly service.
Have a super weekend
Lewis - Lloyd Latchford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.