An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
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Review summary
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Reviews shaping this summary
Great customer service - spent about an hour with a very patient lady who took me through the ins and outs of no claims bonuses and sorted the insurance for our daughter's first time being on a policy... See more
Company replied
I've just taken out Car Insurance with this company. I'm impressed the inclusivity of products within the policy and the price. I particularly like the text i received on purchase, welcoming me and... See more
Local staff so I could understand them,and very friendly, nothing was any problem to them. I would definitely recommend Hugh’s to all my family and friends, thank you for a great visit
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
539 reviews
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The staff member was very helpful and…
The staff member was very helpful and knowledgeable towards my requirements .
Taking out the cover was easy from start to finish highly recommend
April 28, 2026
Reply from Hughes Insurance
Thank you for your kind words and positive feedback. We're delighted to hear that our staff member was helpful and knowledgeable, and that the process of taking out your cover was easy from start to finish. Your recommendation means a lot to us.
If you need any further assistance in the future, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Pleasant experience
Staff were very helpful, sorting my insurance in complicated circumstances. Thank you :)
April 29, 2026
Reply from Hughes Insurance
Thank you for taking the time to share your feedback. We're pleased to hear that our team could help you navigate your insurance needs despite the complexities. Your kind comments mean a lot to us!
If there's anything else we can assist you with, please feel free to reach out.
Kind regards,
Darren @ Hughes Insurance
Great company very expensive though
Great company very expensive though , need to be more competitive
March 19, 2026
Reply from Hughes Insurance
Thank you for your feedback and for choosing Hughes. We truly appreciate your kind words about our company. We understand that pricing is important, and we continuously strive to offer competitive rates while maintaining the high quality of service you expect.
If you have any specific concerns or would like us to review your current policy to see if there are ways to make it more affordable, please don't hesitate to get in touch.
Thank you again for your honest feedback.
Kind regards,
Chris @: Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind words! We're delighted to hear that our sales representative was very helpful during your experience. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Hughes Insurance
Straightforward and competitive quotes…
Straightforward and competitive quotes thankyou
April 19, 2026
Reply from Hughes Insurance
Thank you for your kind feedback. We're glad to hear that you found our quotes straightforward and competitive.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that Olive and the team provided you with great service. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your feedback! We're pleased to know you found our service straightforward and trustworthy.
If there's anything else you need or any questions you have, feel free to get in touch.
Kind regards,
Darren @ Hughes Insurance
Lovely customer service very helpful
April 18, 2026
Reply from Hughes Insurance
Thank you so much for your kind words regarding our customer service. We're delighted to hear that you found our team helpful.
If you need any further assistance, please don't hesitate to reach out.
Kind regard,
Darren @ Hughes Insurance
The person l spoke to was very…
The person l spoke to was very helpful.The process was easy .
April 15, 2026
Reply from Hughes Insurance
Thank you for your kind feedback! We're delighted to hear that the person you spoke to was very helpful and that the process was easy for you. We strive to make every experience smooth and positive, and your comments mean a lot to us.
If you need any further assistance with your insurance or have any questions, feel free to reach out.
Kind regards,
Chris @ Hughes Insurance
Very helpful customer service…
Very helpful customer service representative who answered my questions.
Price was one of the most competitive though slightly dearer it provided good cover.
April 22, 2026
Reply from Hughes Insurance
Thank you for your kind words and feedback. We're delighted to hear that our customer service team was helpful and that you found our price competitive while providing good cover.
Should you have any more questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Local staff so I could understand…
Local staff so I could understand them,and very friendly, nothing was any problem to them.
I would definitely recommend Hugh’s to all my family and friends, thank you for a great visit
April 21, 2026
Reply from Hughes Insurance
Thank you for your kind words about your experience with Hughes. It’s wonderful to hear that our team was friendly and helpful, and that nothing was too much trouble.
We truly appreciate your recommendation to your family and friends. If you need any assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
First class
March 28, 2026
Reply from Hughes Insurance
Thank you for taking the time to provide a review and for rating us a 5* company.
Kind regards,
Darren @ Hughes Insurance
Helpful assistant with boundless…
Helpful assistant with boundless patience and willingness to answer questions.
April 18, 2026
Reply from Hughes Insurance
Thank you so much for your positive feedback about your experience. We're delighted to hear that you’re satisfied with our service.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your feedback with us. We’re pleased to hear that you found our service affordable and our staff helpful.
If there is anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Very very good
April 10, 2026
Reply from Hughes Insurance
Thank you very much for your kind feedback. We're delighted to hear that you had a very good experience with Hughes Insurance. If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Reply from Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that Patricia was helpful, friendly, and efficient during your experience with Hughes Insurance.
We truly appreciate your feedback and are here to assist you anytime.
Kind regards,
Darren @ Hughes Insurance
To expensive
March 31, 2026
Reply from Hughes Insurance
Thank you for your feedback regarding the pricing. We understand that cost is an important consideration and strive to offer the best value possible. If you would like to discuss your options further please reach out to our team.
Kind regards,
Chris @ Hughes Insurance
Exceptional service from the point of…
Exceptional service from the point of quotation through to completion.
April 15, 2026
Reply from Hughes Insurance
Thank you for your kind words and for sharing your positive experience with Hughes Insurance, We're pleased to hear you found our service exceptional from quotation to completion.
If you need any further assistance, please feel free to contact us.
Kind regards,
Darren @ Hughes Insurance
satisfied customer
so simple to get a price for my insurance with all addons i wanted i was very happy with the price
April 11, 2026
Reply from Hughes Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found it simple to get a price with all the addons you wanted and that you were happy with the price. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Hughes Insurance
I and a very friendly and informative…
I and a very friendly and informative and Michelle who answered every question I had no matter how trivial
April 4, 2026
Reply from Hughes Insurance
Thank you so much for your kind words! I'm delighted to hear that you found our service friendly and informative, and that I was able to assist with all your questions. It’s always our goal to provide the best support possible, no matter how big or small the query.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Hughes Insurance
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