Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
770 reviews
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An excellent discussion with Michelle…
An excellent discussion with Michelle customer service.
Michelle was able to give advice and options available for house insurance.
Having used Hughes Insurance in past we prefer to source local agents.
September 5, 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us.
It is wonderful to hear that your conversation with our representative was so helpful and that you were provided with clear choices for your household cover, especially given your preference for working with a local team you know and trust.
If there is anything further we can do to support you, please feel free to reach out.
Kind regards,
Rachel @ Hughes Insurance
Rang as I got a text reminder of home…
Rang as I got a text reminder of home insurance options in August on back of a call to me some time previous when I advised my insurance was up for renewal Sep probably whilst dealing with car insurance. The girl I spoke with was great providing me with all the information and costs for a new provider saving me £1000 on my current provider with similar / right for me cover. I was taken through all the questions , info etc…with ease. The girl was professional and polite and all was completed in a reasonable time. Previously it has been daunting to embark on especially if cold call. Reminder came at good time and gave me some time to think and set aside time to dedicate to dealing with this and getting a much better deal for cover we needed.
August 21, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to post your feedback.
It is brilliant to hear that our colleague looked after you so well over the phone and that we were able to bring your annual cost down significantly while making sure your property remains fully protected.
If you ever need any additional support with your cover, please feel free to reach out to us.
Kind regards,
Leanne @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your feedback with us.
It is wonderful to hear that you found the entire process so straightforward and swift from start to finish.
Should you ever require any support from us in the future, please reach out and we will be delighted to assist.
Kind regards, Tahara @ Hughes Insurance
The agent was helpful and courteus.
August 25, 2026
Reply from Hughes Insurance
We really appreciate you taking the time to share your feedback.
It is great to hear that the agent was so courteous and provided such a helpful hand with your query.
Please let us know if we can help with anything else in the future.
Kind regards,
Rachel @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your thoughts with us.
It is wonderful to know that our team was so supportive and that you were pleased with the affordability of your rate.
If there is anything else we can assist you with moving forward, please do not hesitate to contact us.
Kind regards,
Rachael @ Hughes Insurance
Easy to connect to via phone
Easy to connect to via phone. Excellent service in that they were able to access my quote obtained online & proceed from there. Very friendly & helpful adviser.
September 1, 2026
Reply from Hughes Insurance
Thank you for leaving us a review.
It is brilliant to hear that getting through to us on the phone was straightforward, and that our team could seamlessly pull up your online figures to get everything sorted in such a pleasant manner.
If there is anything else you require moving forward, please feel free to reach back out.
Kind regards,
Leanne @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are absolutely thrilled to hear that everything went flawlessly and that you are completely satisfied with your experience.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are delighted to hear that our team looked after you so well, making sure all the details were fully clear and never making you feel under any pressure.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Hughes Insurance
Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are delighted that you were pleased with our competitive pricing and that our team looked after you so brilliantly with their helpful service.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Hughes Insurance
No hassle just straight forward
August 29, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave a review. We are delighted that you found our entire process completely simple and that everything was sorted out for you without any fuss.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Hughes Insurance
The reminder, quotation of my price and business arrangement of purchasing an annual Insurance policy
Renewal of policy, made easy with the
Information received. I completed payment on the telephone.
August 28, 2026
Reply from Hughes Insurance
Thank you for taking the time to share your feedback with us.
It is fantastic to hear that your recent policy continuation went smoothly and that our written updates made everything straightforward to finalize over the phone.
If there is anything else we can ever help you with, please feel free to get in touch.
Kind regards,
Leanne @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your thoughts with us.
It is wonderful to hear that you had a great experience with our team and were pleased with the value of your policy.
If you ever need anything else, please do reach out.
Kind regards,
Leanne @ Hughes Insurance
I went on line and completed a…
I went on line and completed a straioght forward application. I got a considerable saving on a phone application for a policy with Hughes made earlier- I am always keen to support local business and this was very easy
August 26, 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us today.
It is brilliant to hear that setting up your cover on our portal was so smooth and that you managed to secure a much better price than your previous phone quote while keeping your business local.
If there is anything else we can do for you, please reach back out.
Kind regards,
Vicky @ Hughes Insurance.
Excellent service from a very pleasant…
Excellent service from a very pleasant and knowledgeable person
August 27, 2026
Reply from Hughes Insurance
Thank you for sharing your positive feedback with us.
It is fantastic to know that our advisor made such a great impression while guiding you through everything today.
If there is anything more we can assist with, please do get in touch.
Kind regards, Tahara @ Hughes Insurance
Very helpful and pleasant advisor along…
Very helpful and pleasant advisor along with a good price
August 27, 2026
Reply from Hughes Insurance
Thank you for sharing your thoughts with us.
It is wonderful to hear that our advisor made such a great impression and that you were pleased with the quote you received.
If you ever require any further support from us, we are always on hand to help.
Kind regards, Tahara @ Hughes Insurance
Reply from Hughes Insurance
Thank you for sharing your feedback with us.
We are delighted to hear that you had a smooth experience with our team and found comprehensive protection for your vehicle at a competitive rate.
If there is anything else we can do to support you moving forward, please feel free to reach out.
Kind regards,
Rachael @ Hughes Insurance
Great sevice from Hughes Insurance.
Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages that seemed to be competitive, but did not provide the cover I had requested. He answered my questions patiently and I felt reassured that I was buying the right policy. The price was competitive and offered many extras.
August 27, 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us.
It is wonderful to hear how thorough and attentive Ryan was while walking you through the finer details of your new motor policy, ensuring you received full protection without missing out on any essential features.
If you ever need anything else in the future, please feel free to reach out to us.
Kind regards,
Vicky @ Hughes Insurance
Great service.
August 27, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave feedback about your experience.
We are delighted to learn that you had such a seamless journey with us.
If you ever need any additional support, our team is always on hand to help.
Kind regards, Tahara @ Hughes Insurance
Took time to explain all my queries…
Took time to explain all my queries etc. gave me time to process them as a well as being friendly and did not hurry me.
Price was a good deal less than my previous provider.
August 25, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that our team was friendly and patient and took the time to explain everything to you without making you feel rushed. It is also fantastic to know that we were able to offer you a price significantly lower than your previous provider.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
Firstly it was a pleasure to speak with…
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the right policy for me, even got the introductory cost down. Brilliant at her job, thank you.
August 25, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
It is wonderful to hear that you had such a great experience speaking with Sam and that she made finding the right policy straightforward, stress-free, and affordable.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Hughes Insurance
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