Ryan took the time to explain,in detail, exactly what I was covered in my new car insurance policy. This was refreshing as some of the comparison sites I had used, pushed me in to insurance packages t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service went through the online process and got a good quote. When I rang and quoted the online reference number the advisor went through the policy details with me and managed to save me al... See more
Company replied
An absolute fantastic company. Really easy to get in contact, good and fast quote, easy and well explained information and completed new insurance policy in a short time frame. A special mention to... See more
Company replied
Firstly it was a pleasure to speak with someone and not a machine. Secondly, Sam who I was speaking to put me through all the process, no fuss no stress of understanding the mine field of choosing the... See more
Company replied
Company details
- Auto Insurance Agency
- Business Insurance Company
- Commercial Insurance Company
- Home Insurance Agency
- Insurance Broker
- Landlord Insurance Company
Written by the company
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Contact info
Jubilee Road 4, BT23 4WN, Newtownards, United Kingdom
- www.hughesinsurance.co.uk
4.8
Excellent
770 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very approachable person answered every…
Very approachable person answered every question and even able to beat web price .Talking to someone makes such a difference
August 12, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review. We’re delighted to hear that you found our team approachable and that they were able to answer all your questions and even beat the online price. We completely agree that being able to speak to someone can make such a difference!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Reply from Hughes Insurance
Thank you so much for your lovely 5 star review and feedback! We’re delighted to hear that Michelle provided such a professional and friendly service, and that her sense of humour made your experience even more enjoyable.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your fantastic 5 star review! We’re delighted to hear that you found the process so easy to complete over the phone and that everything went smoothly without any problems.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Hughes Insurance
Easy home & contents with HUGHES
Easy home & contents with HUGHES
Johnny took my call, he was very patient with me as I was stressed with the move I kept asking him, what did you say, as I have two hearing aids. He didn’t mind a bit which put me right at ease.It wasn’t too long before all was sorted. Thank you Johnny good job
August 9, 2026
Reply from Hughes Insurance
We are incredibly grateful to you for sharing this lovely feedback about your experience. It is wonderful to hear that Johnny took such thorough, sympathetic care of you during what is always a hectic life transition, providing the exact reassurance and patience needed to get your new cover arranged comfortably. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
Reply from Hughes Insurance
We are incredibly grateful for your positive feedback and for taking the time to share your experience. It is fantastic to hear that your interactions with us felt entirely straightforward and transparent, leaving you with total confidence in our authenticity and care. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Hughes Insurance
fast and easy to sort out and staff was…
fast and easy to sort out and staff was very helpful and nice.
August 7, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave your kind review.
We're delighted to hear that you found the process fast and easy, and that our team was helpful and friendly throughout. It's great to know you had a positive experience.
We really appreciate your feedback and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Hughes Insurance.
I spoke to Tanya who was very…
I spoke to Tanya who was very professional and helpful for me to change to a new policy. Delighted with the decision and she made everything seem so clear and easy.
August 5, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're delighted to hear that Tanya was professional and helpful in arranging your new policy, and that she made the whole process clear and easy for you. We'll be sure to pass your kind comments on to her.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Hughes Insurance
Helpful
They where very helpful in finding me a deal that suited me. He took me through the whole process clearly. Was able to get house insurance with them. He reminded me to say I have house insurance with them when it came to renew my car insurance.
July 29, 2026
Reply from Hughes Insurance
Thank you for your fantastic 5 star review! We're delighted to hear that our team was able to find a deal that suited your needs and guide you clearly through the whole process. It's great to know you felt supported when arranging your home insurance and that we could help make managing your policies easier.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Hughes Insurance
Reply from Hughes Insurance
Thank you for your kind 5 star review! We're delighted to hear that our team was able to answer your questions and deal with your query quickly and efficiently. Providing helpful and timely support is important to us, and we really appreciate you taking the time to share your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Hughes Insurance
I got a good price on my car insurance
I got a good price on my car insurance.Hughes was very helpful and talked me through my renewal, and I was happy that I could speak to a person.
July 29, 2026
Reply from Hughes Insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you got a good price on your car insurance. It's great to know you found our team very helpful, talked you through your renewal, and that you appreciated being able to speak to a real person throughout the process.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Hughes Insurance
Aaron was helpful and took time with…
Aaron was helpful and took time with you and rang back on the date we agreed.
July 28, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your experience with Aaron. Taking the extra time to explain things properly and following up exactly when promised are key parts of providing great service.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any further assistance with your policy in the future.
Kind regards, Tahara @ Hughes Insurance
Very helpful with all I needed to …
Very helpful with all I needed to know to change my insurance
August 4, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to leave us your review!
We are delighted to hear that our team was so helpful and provided all the information you needed to make changing your insurance as smooth as possible. We know that switching cover can sometimes feel daunting, so we're thrilled we could make the process clear and easy for you.
Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance with your policy in the future!
Kind regards, Tahara @ Hughes Insurance
Staff and price
July 28, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to leave us your review!
We are delighted to hear that you had a great experience with our team and found our prices so competitive. Providing excellent, friendly service at great value for money is always our priority.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future!
Kind regards, Tahara @ Hughes Insurance
Fantastic customer representative
Fantastic customer representative. Very clear, easy to understand
August 4, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to leave us such a wonderful review!
We are absolutely delighted to hear about your experience with our customer representative. Ensuring our communications are clear, easy to understand, and helpful is always our priority, so it is fantastic to know our team member delivered such great service for you.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any further assistance with your policy!
Kind regards, Tahara @ Hughes Insurance
Sharon handle the call professional and…
Sharon handle the call professional and always pleasant. Explained every stage clearly. Got the cover I needed without any hassle.
August 1, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your review.
We're delighted Sharon was so professional, pleasant, and clear throughout your call. Getting you the cover you needed without any hassle is brilliant to hear.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Wouldn’t accept certificate return by email!
When cancelling the Policy before inception (as cheaper elsewhere), Hughes asked me to send the Certificate of Insurance back - yet they would have accepted a certificate “returned” by email if my communication preference was “email”! They wouldn’t amend my preference solely to “return” the Certificate, so I ended-up returning by post plus email - quite a charade to appease her in order to obtain my full refund!
Generally, the lady was stringent, pretty unhelpful and inflexible - not really Customer Oriented.
Probably better to go for a multi-car policy for larger discounts elsewhere.
March 12, 2026
Reply from Hughes Insurance
Thank you for sharing your experience with us. I’m sorry to hear about the difficulties you faced when cancelling your policy and the inconvenience caused by the certificate of insurance return process. We strive to make these procedures as straightforward as possible, and I apologise if this was not your experience.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Michelle @ Hughes Insurance
Really friendly and helpful payed by…
Really friendly and helpful payed by phone couldn’t ask for a better person to speak to
July 30, 2026
Reply from Hughes Insurance
Thank you for your wonderful review! We're delighted to hear that you found our team member friendly and helpful when you spoke with us over the phone.
It's great to know they provided such a positive experience and made the process easy for you. We'll be sure to share your kind feedback with the team. Thank you for choosing us, and we look forward to assisting you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
A pleasure to deal with.
A pleasure to deal with.
As someone who’s profoundly deaf,I was impressed with staff who arranged with my son to set up car insurance.
July 30, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your kind feedback with us!
We are absolutely delighted to hear that you had such a positive experience with our team. Ensuring our services are accessible and that we can seamlessly work alongside family members to support our customers is extremely important to us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Hughes has always been a great…
Hughes has always been a great insurance company for me. The only one where my premium came down every year , everyone else it went up .
July 23, 2026
Reply from Hughes Insurance
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear about your positive experience with us over the years. In a market where prices often rise, we are thrilled that we have been able to keep your premium coming down year after year and deliver real value for your loyalty.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Hughes Insurance
Positive Experience
Really lovely helpful lady assisted me via phonecall on Tuesday afternoon. Nothing was too much trouble and even though I called late in the day I didn’t feel rushed.A very positive experience
July 29, 2026
Reply from Hughes Insurance
Thank you so much for your kind review. We're delighted to hear that you had such a positive experience with our team. It's wonderful to know that the adviser took the time to help you, made you feel at ease, and ensured you never felt rushed, even later in the day. We'll be sure to pass your lovely comments on to her—they'll mean a great deal. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Hughes Insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.