Lloyd & Whyte Reviews 1,461

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the competitive pricing. However, some customers also noted issues with customer service, mentioning that they experienced difficulties reaching someone by phone, unfulfilled promises of callbacks, and a general decline in service quality compared to previous years.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers praise the comprehensive and quick service, with some... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, clear, and efficient... See more

Response time

People report positive experiences with response times. Customers frequently praise the promptness of... See more

Price

Customers had positive experiences with price. Many reviewers found competitive quotes and substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hannah Kilbane was excellent. Called for medical elective insurance for my son’s month long placements first in the Philippines and then Vietnam, as a UK Medicine student. This insurance was all new t... See more

Rated 5 out of 5 stars

We have organised our annual travel insurance policy through Lloyd and Whyte for a number of years now. Shannon usually deals with our renewal which and it has always been straightforward and any que... See more

Rated 5 out of 5 stars

We've just renewed our home insurance policy with Lloyd & Whyte. Destiny has been very helpful finding us a competitive quote, and she answered all our queries promptly and carefully. We're very pleas... See more

Rated 5 out of 5 stars

Tracey, at LLoyd and Whyte, helped with our home contents renewal recently and made the whole process simple, easy and stress free. We feel reassured knowing that we’ve received a very competitive quo... See more


Company details

  1. Insurance Broker
  2. Financial Consultant

Information provided by various external sources

Welcome to Lloyd & Whyte. Offering a range of financial planning and specialist insurance services for healthcare professionals, home owners or people with a passion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Helpful and efficient

We have used Lloyd Whyte for some years and always found the staff friendly and really helpful on the phone. The company is always efficient at finding a good fit for our home insurance and answering all the questions I have about what is covered and what isn't.
This time I have found Matthew Lindsay very helpful. He took the time to listen to my queries and answered them clearly and helpfully.
Thank you!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Kelly and Alex were most helpful in…

Kelly and Alex were most helpful in helping me adapt my policy proposal to reflect some changes in my business. It is so helpful to be able to talk on the phone to professional and helpful people rather than being diverted to chatbots!!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable and supportive

I have been in contact with this company over the past two or three years. They have always been helpful and I have increasingly felt confidence in their support. This year, Hannah Kilbane has been helping me with a couple of difficult issues and has been careful in seeing that I am receiving appropriate advice and support.

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

Mel was really helpful polite and…

Mel was really helpful polite and prompt with responses.
I would have given 5 stars but I had to chase the new quotation with less than 2 weeks to go until it was due as I hadn't heard anything form the company.
But when I did get through it was dealt with promptly

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

House Insurance via lloyd & Whyte .…

House Insurance via lloyd & Whyte for many years. Some forms used have been difficult to complete satisfactorily (usually because a yes/no answer is inappropriate) and inevitably I end up phoning the Company. This year was no exception, but my contact first with Kathy Middle and then Aisha Oaten settled all problems quickly, easily, and pleasantly - if expensively.
Always a pleasure to work with Lloyd & Whyte personnel.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Will Hazeldine from Loyd White has been…

Will Hazeldine from Loyd White has been superb. Could not have been more helpful, and a pleasure to deal with. If I could employ him I definitely would. Everyone else has been more than unhelpful, I couldn't recommend Will more highly, THANK you.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Proactive in supplying cheaper options

very pro active in ensuring there were cheaper options available on renewing, and renewal process simple. thanks to Kelly Ridgers for making it so easy on the phone, and Adam Hates-Smith for providing the initial information

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Adam was very helpful in renewing our insurance for our thatched cottage and answered any questions we had quickly and fully. Would recommend

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Shannon Edwards helped us .

Shannon Edwards helped us renew our Travel Insurance. It needed updating.
She was excellent.
She addressed our concerns and took time to explain her advice.
It was very important to talk to a human being.
We thank her and her company.
Dr Prem Anand and Mrs Jacqueline Anand.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

A great customer care team

I have always found this company to be very helpful. My most recent contact was at a very stressful time for me but Kathy who answered my call was so reassuring and helpful it brought my stress levels down instantly. She was able to answer all my queries. I would definitely recommend this company for their customer care.

August 6, 2025
Unprompted review

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