Extremely poor trading practices - it’s a mess! Ordered three locks from the online store and received days later - missing half the locks! Contacted to resolve the matter, got told had to post b... See more
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Ordering process easy, advice over phone before making the online order was excellent - someone answered the phone quite quickly (no mean feat at this time). Delivery very timely. The product has bee... See more
Company replied
Really helpful staff who responded promptly when I had a pre-order query. Item ordered and arrived within a couple of days. Well packaged and as described. Good quality replacement UPVC handles. F... See more
Company replied
A Big thanks to Locks-On-line, It was so easy to order from there on line web site easy access, delivery was out standing, the lock came quicker then expected which meant a faster fitting, The de... See more
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
United Kingdom
- 0845 230 02 01
- www.locksonline.co.uk
3.2
Average
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great experience
Great experience - ordered 4 keyed alike locks, no issues regarding cost or delivery time, locks all arrived on time and as expected. would recommend for future purchases.
July 14, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for the review Martin!
Glad to hear you had a great experience shopping with us; and we hope your new locks are all working nicely for you.
Kind regards,
LocksOnline
Item as ordered and received on time in…
Item as ordered and received on time in perfect condition. Price good too.
July 14, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for the review John, we appreciate it!
Glad to hear everything was as expected - happy customer, happy company! :-)
All the best,
LocksOnline
Great product easy to fit 😃
July 14, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your review Gordon!
We appreciate you taking the time to leave us some feedback - glad everything was nice and easy for you :-)
Best regards,
LocksOnline
Reply from LocksOnline.co.uk
Hello,
Thanks for taking the time to leave us a review! We really appreciate it.
Hope all is working nicely and looking great on the yacht!
All the best,
LocksOnline
Lock promptly dispatched and is exactly…
Lock promptly dispatched and is exactly what was needed.
June 19, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for the review!
Excellent to hear that the lock was delivered promptly and it has proven to be the one you needed.
We hope to hear from you again in the future should you have any further security needs :-)
All the best,
LocksOnline
Despatched and received very quickly to…
Despatched and received very quickly to the North East of Scotland considering the present circumstances. Excellent service.
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for your review Munro!
We're delighted to hear it arrived quickly - particularly given the COVID-19 situation - and we hope you'll consider us in the future for any similar requirements :-)
All the best,
LocksOnline
Good quick service
Good quick service. Items were fitted quickly and worked (always a good start).
Will use again as prices are comparable to other bigger suppliers.
Dave Francis
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your great feedback David!
It's great to hear everything went smoothly with the fitting, and we're delighted to hear you'll be shopping with us again.
We certainly try our best to compete with the giants, of course while also making sure we can maintain the level of service / technical support we like to provide - and we make no plans to change this! :-)
Best regards,
LocksOnline
Reply from LocksOnline.co.uk
Thank you for your review Colin! :-)
Great to hear the product was a perfect replacement and all went well without problems.
Warm regards,
LocksOnline
Reply from LocksOnline.co.uk
Thanks for your review Joseph!
Great to hear, and we hope we'll be hearing from you again for any future projects :-)
Kind regards,
LocksOnline
Delivered in good time
Delivered in good time, quality as expected and a direct replacement for my original lock
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Graham,
Many thanks for taking the time to leave us a review, we really appreciate it! Glad to hear we were able to supply a direct replacement; makes for a nice easy job which I think we can all get on board with!
We hope you'll consider shopping with us again in the future :-)
All the best,
LocksOnline
Good advice and good product
Good advice and good product. Can't go wrong.
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your kind review Nicholas!
It's always great to have feedback on the advice we offer, and of course the confirmation of product quality doesn't go amiss either! :-)
We hope you'll return to us in the future for any further security requirements!
All the best,
LocksOnline
Perfect replacement for my interior…
Perfect replacement for my interior doors
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your review Stuart!
It's great to hear the latches were a perfect replacement, and hope you'll visit us again in the future for any further requirements :-)
All the best,
LocksOnline
I was able to buy two long bolt locks…
I was able to buy two long bolt locks for my garage door, replacing an original cable-pulled lock.
Locks Online were very helpful, and supplied a type of lock I'd never seen,, nor heard of before.
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for taking the time to leave us a review :-)
It's always fantastic to hear we've been able to recommend a new idea to resolve the problem - and of course, if you ever find yourself in a similar situation again we'd love to help!
All the best,
LocksOnline
Delighted with my purchase
Delighted with my purchase, and the explanetory video was very helpful in choosing the correct size.
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your feedback Margaret!
Great to hear our videos were helpful, and even better to hear that you're so happy with your purchase. We couldn't ask for more than that!
Kind regards,
LocksOnline
Recommended
Comprehensive product identification support, fuss free transaction and quality product. Fast delivery. Recommended
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your review!
We really appreciate it, and we're glad to hear everything was to your satisfaction.
All the best,
LocksOnline
Item looks better than the original…
Item looks better than the original ones.
Fitted with no problems.
Thanks
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Randall,
Thank you for taking the time to leave us a review - we really appreciate it.
We're thrilled to hear all went to plan and it's now fitted and looking good! :-)
All the best,
LocksOnline
Good advice and very suitable lock now…
Good advice and very suitable lock now fitted.
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for leaving us a review John!
Great to hear we were able to offer the advice you needed to get the right lock fitted!
Warm regards,
LocksOnline
Excellent service from the start of the…
Excellent service from the start of the process to the finish and the lock is good quality
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thanks for your feedback John! It's very much appreciated and we're delighted to hear everything was to your satisfaction.
All the best,
LocksOnline
I bought a replacement brass privacy…
I bought a replacement brass privacy lock for my bathroom door and was so impressed with the quality that I purchased 3 additional door knob sets for the other doors in my flat.
The locks and knobs are superb quality.
Highly recommended.
Website easy to use.
Fast delivery.
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Hi Anthony,
Many thanks for taking the time to leave us a detailed review.
We're delighted to hear everything was to your satisfaction and we appreciate your recommendation!
We hope that you'll consider us again in the future for any further security requirements :-)
All the best,
LocksOnline
Decent product
Decent product, fair price. More detail on the website would make buyers more confident
June 18, 2020
Unprompted review
Reply from LocksOnline.co.uk
Thank you for your feedback Vic, and indeed for your recommendation for more detailed product listings.
This is part of our ongoing improvement strategy; so over time you will see more and more detail being added :-)
Best regards,
LocksOnline
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