This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great service.
November 12, 2020
Goods excellent.
Goods were exactly as expected and did an excellent job for me.
Many thanks.
November 12, 2020
Reply from LocksOnline.com
Hi Mr. Kincaid,
Thank you for taking the time to leave us your review, it's always great to hear from our customers!
It's great to hear that everything was to your satisfaction and we hope you'll consider us in the future for any similar purchases!
Warm regards,
LocksOnline.com
Door stop
Great product easy to fit does the job as standard lengths didnt not stop the door handle hitting walk we git dogs that rush to get in through door
November 12, 2020
Reply from LocksOnline.com
Thank you for your review David!
You're certainly not alone in that struggle, and we're delighted that the longer length stop has solved the problem for you.
Best regards,
LocksOnline.com
Well made corner joint.
I was looking for a 90 degree corner joint for my new, stainless (looking) kitchen plinth and found this at a good price. It arrived quickly, was well packaged, well made and is easy to fit. It matched the plinth very well and looks just fine.
November 12, 2020
Reply from LocksOnline.com
Thanks for your feedback Chris!
It's great to hear the finishes matched up nicely and everything was easy to piece together; and of course we really appreciate the 5 star review :-)
We hope to see you shop with us again in the future!
All the best,
LocksOnline.com
Good
Quick delivery (if you pay for it of course). Great little turntable, well made. Will use this company again
November 12, 2020
Reply from LocksOnline.com
Thanks for your review Mikey!
Great to hear the delivery was on schedule, and of course that you're happy with the product - we hope that it's serving its purpose well for you!
Best regards,
LocksOnline.com
Reply from LocksOnline.com
Thanks for your feedback Geoff!
We're delighted to hear you're happy with all aspects of your experience with us, and would love to see you shop with us again in the future.
All the best,
LocksOnline.com
LocksOnline get 5 stars for the sales…
LocksOnline get 5 stars for the sales and dispatch process and the ballbearing drawer sliders I bought seem to be a nicely machined, good quality product. The only problem was of my own making. After watching a few slider-installation videos on YouTube, where the subject of the space between drawer-sides and chest didn't come up, it didn't occur to me that there isn't a standard space between a drawer-side and the inside surface of a chest of drawers. However, the sliders I received from LocksOnline needed 10mm clearance between the drawer and the chest, while the clearance in the chest I was repairing was only 5mm per side. Eventually,I used narrower nylon sliders to solve the problem. Not as smooth-running, but it works. I'm writing this sad tale to warn others of the need to check how much space they've got to work with before buying.
October 17, 2020
Reply from LocksOnline.com
Hi Jim,
Thank you for this constructive and considerate feedback! Indeed there is no set standard for this, so it's definitely something to consider, especially on non-standard drawer sizes where often some intuitive modification ends up being needed.
We do try to ensure that all of our runners have diagrams listed to show their thickness and drilling patterns etc, but would urge anyone considering a runner which doesn't have this information to raise it to our attention if they are unsure so that we can get some diagrams made up.
In either case we're glad to hear you managed to resolve the situation yourself, and we really do appreciate your fair review despite the circumstances - top quality customer!
Best regards,
LocksOnline
GOOD EXPERIENCE
October 17, 2020
Reply from LocksOnline.com
Thanks for your feedback Sid!
Great to hear you had a good shopping experience with us, and we sincerely hope we can assist with any similar requirements in the future!
All the best
LocksOnline
Good quality
October 17, 2020
Reply from LocksOnline.com
Thanks for the feedback Barry!
We're glad to hear you're happy with the quality of the handles - a great choice of handle indeed! :-)
All the best,
LocksOnline
Small but perfect bin
I needed a small under sink kitchen bin and this was only one of two that I could find. From placing the order to the prompt delivery (despite COVID!) everything about my order from Locks Online went smoothly. My other half fitted the bin relatively easily (though detailed fitting instructions would have been better than the pictures) and its great. My main requirement was I didn’t want to touch the lid to put stuff in, especially when cooking, and this definitely bin fits that bill. Great product and service from locks online
October 16, 2020
Reply from LocksOnline.com
Hi Margaret,
Thank you for taking the time to write us a constructive review; it's really appreciated!
We are so glad you're happy with your purchase - we'll share the 5-stars with your other half for fitting it! :-)
Thank you for shopping with us, and please do not hesitate to get in touch with any future requirements - always happy to help where we can!
All the best,
LocksOnline
Reply from LocksOnline.com
Thank you for your 5 star review!
It's fantastic to hear your experience shopping with us was a good one, and of course that it was delivered quickly.
We thank you for shopping with us and welcome any future enquiries - always happy to help where we can!
All the best,
LocksOnline
Great price and good delivery
Great price and good delivery. Second time I have used them no issues.
October 16, 2020
Reply from LocksOnline.com
Hi BoBo,
Thank you for taking the time to leave us a review - we're delighted to hear all went smoothly and it's great to see you're already a repeat customer - thank you!
We hope to be able to help again in the future with any similar requirements!
Warm regards,
LocksOnline
Helpful staff and fast delivery
Very helpful staff helped me to identify exactly the door furniture that I needed. The items arrived very soon afterwards. I would certainly go to them first with other similar requirements.
October 16, 2020
Reply from LocksOnline.com
Thanks for your feedback David!
Great to hear we were able to help you identify the correct product and get it delivered to you quickly; and of course we're delighted that you'll let us know if you have any similar requirements in the future!
All the best,
LocksOnline
Good source for a specialist hinge
LocksOnline was the only source I could find for a hinge for a bathroom cabinet. It was delivered quickly and in perfect condition.
September 8, 2020
Unprompted review
Reply from LocksOnline.com
Hi Chris,
Thank you for taking the time to leave us your review :-)
We're delighted we were able to offer up the right hinge for you, and we hope it's doing the job nicely for you. If you find yourself needing similar in the future, don't hesitate to get in touch!
All the best,
LocksOnline
Simple door limiting device
Simple but very effective product to stop cupboard doors opening that inch too far.
Great price at £6.30 for 10 units Just sad that the cost of the postage was almost the cost of the product when they could have come in a first or second class envelope.
September 8, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your constructive feedback Jan!
Postage & packaging is something we have looked at very closely and taking into account the time to process the order, pick the goods, pack the goods, and ship them, it has worked out that charging at an average in this way is the only way we can do this without having to charge untenable shipping prices to larger orders.
We just hope that the lower cost of goods in this case has allowed you to be happy with the overall cost.
Warm regards,
LocksOnline
Everything thing was great great…
Everything thing was great great product very good quality and great delivery could ask for nothing more.
September 8, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the great feedback John!
Glad to hear you are happy with your purchase and the speed of service - this is exactly what we hope for.
We hope to see you shop with us again in the future!
Best regards,
LocksOnline
Excellent service from your staff and…
Excellent service from your staff and very quick delivery service
September 8, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your kind words Stephen, and indeed for placing an order with us!
We're thrilled to hear you found our service to be excellent, and it's great to hear the delivery was swift. We hope to see you shop with us again in the future! :-)
All the best,
LocksOnline
Guide rail, length 350 mm
Super fast shipping. Exactly what I need. Thank you!
September 8, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your review Soon Lee!
We're delighted to hear everything arrived quickly and was to your satisfaction. This is exactly what we aim for :-) Thank you for your custom!
All the best,
LocksOnline
Missing goods, followed by non-existent customer service
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your emails they might as well wave 2 fingers in the air at you...cause that's exactly how it comes across!
September 7, 2020
Unprompted review
Prompt delivery and complete
Prompt delivery and complete, exactly what was shown on website.
July 23, 2020
Unprompted review
Reply from LocksOnline.com
Thank you Kevin!
Glad to hear everything went smoothly and you're happy with the product purchased. We sincerely hope to hear from you should you ever have any similar projects in the future.
All the best,
LocksOnline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.