This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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Great service and part fits perfectly
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Thanks James!
Great to hear you were happy with the product and service; and sincerely hope you'll consider us in the future for any further DIY / security projects.
All the best,
LocksOnline
Great Service.
Found the time I needed quickly on their website, easy to order and turned up pretty fast despite COVID being in full swing.
Liked the fact that the website puts a face to a name and gives you an option of a specific contact for a specific type of enquiry.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Hi Mr. Smith,
Thank you for your feedback; we really appreciate it. It's always nice to hear that the personal touch approach is welcomed - we feel internet shopping can be very impersonal so we like to try our best to bring the in-store personal touch to our online store.
We hope to hear from you in the future for any future security projects :-)
Best regards,
LocksOnline
Reply from LocksOnline.com
Thank you for your review!
We appreciate the feedback and are delighted to receive a 5 star rating from you.
All the best,
LocksOnline
Excellent service
Excellent service. Handles as described and fast delivery.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Hi Caroline,
Many thanks for taking the time to leave us some feedback - we're delighted to have your 5-star review!
We hope you'll be shopping with us again in the future.
All the best,
LocksOnline
Really good product, quality catches
Really good product - better than the original . Prompt delivery and overall great service .
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Hi John,
Thank you for taking the time to leave us a review - it's great to hear you're happy with the product, and indeed that it seems to be of better quality; hopefully this one will give you many more years of service! :-)
All the best,
LocksOnline
Most impressed with the Customer Team…
Most impressed with the Customer Team and the speed of delivery. Happy to recommend Locksonline to family and friends.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your review Peter,
We really appreciate your feedback and it's great to hear you were impressed with our great team and the efficiency of their service.
Thank you also for your recommendation - we are most grateful!
All the best,
LocksOnline
HANDLES ARE GREAT QUALITY AND LOOK…
HANDLES ARE GREAT QUALITY AND LOOK SUPERB ON THE DOORS
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Hi Steven,
Many thanks for taking the time to leave us a review - it's appreciated!
We're thrilled to hear everything's working well and you're pleased with the outcome.
Warm regards,
LocksOnline
huge inventory was able to find what i…
huge inventory was able to find what i needed easily
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your review Gerald! :-)
Really appreciate you taking the time to give us your feedback, and of course we are delighted that it's a 5-star rating from you. Can't ask for more than that!
Warm regards,
LocksOnline
Excellent customer service.
Easy to use website. Prompt delivery within 3-4 days, very pleased with the lockable window restrictor, excellent quality.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Thank you Poppy!
We appreciate you taking the time to leave us a review and are delighted to hear your feedback.
Should you have any similar projects in the future we sincerely hope you'll consider shopping with us again :-)
All the best,
LocksOnline
Did the job !
Exactly what I required to replace a faulty hinge although the holes in new hinge were in a slightly different place to old one which required new drilled holes.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Hi Mark,
Thank you for taking the time to leave us some feedback - we really appreciate it! Indeed this is often the case with replacing cabinet hinges; not sure I've ever been fortunate enough to have the holes line up correctly!
We hope it wasn't too much of a fuss drilling new pilot holes :-)
All the best,
LocksOnline
It took 3 separate deliveries to…
It took 3 separate deliveries to fulfill the order But one part - clips -
needed to make the drawer runners work was obsolete. Another pair of runners was sent but no clips as before. At this point I gave up and ordered elsewhere.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Hi Geoffrey,
We're very sorry to hear of this issue - I am not sure why the manufacturer has discontinued that essential part but will certainly look into it to ensure this doesn't happen again.
Warm regards,
LocksOnline
Goods on time small error rectified…
Goods on time small error rectified immediately I would highly recommend their service
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your review Mr Lauder,
We appreciate your understanding on the error and are delighted to hear that you'd recommend us.
Best regards,
LocksOnline
A quality product
A quality product, at a very good price. Arrived quickly, even given the current crisis. Would recommend.
July 14, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback!
We appreciate the review, and your recommendation!
All the best,
LocksOnline
Avoid, very poor customer service
Ordered item on 22nd May, contacted them on 10th June and was told it has been posted and should be with me by the next Friday. Contacted them again on 26th June and I am now being told the item has been discontinued and they will refund me. Tried asking for a timescale for refund which was reluctantly given. Will wait take timescale then request a charge back through my bank. At no point have they contacted me to advise of any issues.
June 26, 2020
Unprompted review
service good item good
service good item good, have ordered similar before which is a good recommendation
June 22, 2020
Unprompted review
Reply from LocksOnline.com
Hi Ken,
Thanks for taking the time to write us a review :-) We really appreciate it!
We hope to see you shop with us again in the future!
All the best,
LocksOnline
Already reviewed
Already reviewed. Good sevice and fast delivery. Hinges are not very robust but adequate for the job.
June 19, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your review!
Glad to hear everything was to your satisfaction; with regard to the hinges, should you ever need a more heavy duty version please get in touch, perhaps we'd have something better suited to any heavier applications. Either way we'd love to help :-)
All the best,
LocksOnline
Great fast service
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the review Shaun!
We're delighted to hear you're happy with the service, we do try! :-)
All the best,
LocksOnline
Parts exactly as described in the very…
Parts exactly as described in the very helpful online product data sheet.
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Peter!
We're glad to hear everything was to your satisfaction :-)
All the best,
LocksOnline
Handles were excellent quality & at a…
Handles were excellent quality & at a great price. Glad I bought them. Excellent service . Very pleased.
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for taking the time to leave us a review!
We're delighted to hear you're happy with the quality, price and service - we really can't ask for more than that!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Mary; it is greatly appreciated!
All the best,
LocksOnline
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