This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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Fast and efficient
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for the feedback! Can't argue with that! :-)
Best regards,
LocksOnline
Needed a liner for the bottom of a sink…
Needed a liner for the bottom of a sink unit ;fitted perfectly and good quality:Delivery was a bit pricey but well worth it as the product arrived well packaged and on time, Plenty of updates regarding delivery would recommend this company
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Hi Derek,
Many thanks for taking the time to leave us a review, it is greatly appreciated, along with your recommendation of course!
Thanks again for your order and we hope you'll consider shopping with us again in the future :-)
All the best,
LocksOnline
Great product very happy
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your feedback!
We're delighted to hear you're happy with the product and hope you'll be shopping with us again in the future! :-)
All the best,
LocksOnline
Very impressed with the product
Very impressed with the product - easy to order online and quick well packaged delivery .
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your feedback Philip!
Glad to hear everything went smoothly; we hope you'll consider shopping with us again in the future! :-)
All the best,
LocksOnline
Excellent and fast service
Excellent and fast service, had no issues and items delivered when mentioned.
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave us a review, Mark!
We're delighted to hear your glowing feedback and hope you'll be shopping with us again in the future! :-)
Kind regards,
LocksOnline
Reply from LocksOnline.com
Thanks for the review Brian!
We hope to see you shop with us again in the future! :-)
All the best,
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback!
We hope you'll consider shopping with us again in the future!
All the best,
LocksOnline
Great fulfilment
Great fulfilment - well made product - will probably be back in the future - thanks
June 18, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave us a review Colin!
It would certainly be great to see you shop with us again in the future :-)
Best regards,
LocksOnline
Brilliant thank you very much
May 7, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your review Ann-Marie!
Delighted to hear you're happy with your purchase - we sincerely hope you'll consider us for any future projects we might be able to help with :-)
All the best,
LocksOnline
Reply from LocksOnline.com
Thanks for your review Sonny; we really appreciate it!
All the best,
LocksOnline
Great service under difficult…
Great service under difficult circumstances Thanks
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thanks you for taking the time to leave us a review Ted!
Indeed these are difficult times - but our amazing staff are working incredibly hard to ensure we can continue to offer the best of service so I am sure they'll be delighted to see your review.
Stay safe!
LocksOnline
Excellent Company and Service
Excellent service from ordering to delivery and very good quality, would Definitely use this company again
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Tony!
We're so glad everything was to your satisfaction, and are delighted to hear you'd shop with us again - we really appreciate it!
All the best,
LocksOnline
Excellent service
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the review Yvonne!
We are glad to hear you were happy with the service received, and of course we hope you're happy with the products too!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for the feedback Susan!
Delighted to hear you're happy with the quality / price / delivery - we really could not ask for more than this!
All the best,
LocksOnline
Reply from LocksOnline.com
Thank you for your feedback Keith, and indeed your recommendation! It is genuinely appreciated and we hope that you'll consider us again for any projects you may have in the future.
All the best,
LocksOnline
Great service though for novices a…
Great service though for novices a specification for types of screw fixings for various window applications would be useful, Thank you
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Hi Kevin,
Many thanks for your constructive feedback - information like this is exactly what we hope to gleam from reviews.
A quick guide on screw types for different applications should not be a problem but as you quite rightly mention, it could be very helpful so I'll recommend it for the website!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for your review Lee, it's really appreciated. I'm not sure we could ask for more than this!
All the best,
LocksOnline
excellent customer service would you…
excellent customer service would you this company again without hesitation
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thank you Mike! This is what we like to hear!
We sincerely appreciate your feedback and hope you do indeed return to us for any future projects :-)
All the best,
LocksOnline
Locksonline.com
I ordered two door numerals which arrived on time. I'm yet to put them on the door but I'm sure they'll look good when I do.
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your review Mrs G!
We're glad to hear the items arrived in good time - and sincerely hope that once fitted to the door, you'll be as happy with the result as previous purchasers of these have been!
All the best,
LocksOnline
Excellent product and speedy delivery
Excellent product, sturdy and stores shoes neatly. Easy to fit and speedy delivery. Would recommend.
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback!
Glad to hear you're happy with the product and that everything arrived quickly for you; exactly what we aim for! :-)
Best regards,
LocksOnline
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