This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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Reply from LocksOnline.com
Thanks for your feedback Mr Sargeantson!
Delighted to hear you were happy with the pricing and service we offer. We would love to know what we could do next time to earn that fifth star rating though! :-)
All the best,
LocksOnline
Excellent service and good quality…
Excellent service and good quality products
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your review Andrew!
We really appreciate it and hope you'll shop with us again soon!
All the best,
LocksOnline
Excellent service during these…
Excellent service during these difficult times
May 6, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for writing us your review!
Our small team are doing a fantastic job at maintain the best level of service during these difficult times, so this recognition is genuinely appreciated and will be passed on to the team.
Warm regards,
LocksOnline
Reply from LocksOnline.com
Thanks for the feedback James!
We really appreciate it :-)
All the best,
LocksOnline
illuminating delivery
Surprisingly pleased with the super fast delivery for such a relatively cheap item. Would definitely recommend as a vendor.
February 28, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your kind words!
It sounds a bit cliché, but we really do value all orders no matter how big or small, and firmly believe each of our customers deserves the same high level of customer service, so it's great to hear this was recognised and appreciated :-)
Warmest regards,
LocksOnline
Reply from LocksOnline.com
Thanks for the review Christopher!
Couldn't ask for a better review really, and it's great to hear that everything was to your satisfaction.
Best regards,
LocksOnline
Good customer service and communication
February 28, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your feedback!
We're delighted to hear that everything was to your satisfaction.
Best regards,
LocksOnline
Hard to find hardware items in stock
February 28, 2020
Unprompted review
Reply from LocksOnline.com
Hi Roger,
Thank you for taking the time to review our service; we're always delighted to be able to offer those hard-to-come-by products and it's great to be recognised for it :-)
All the best,
LocksOnline
really good service and product just…
really good service and product just what I wanted. Many thanks
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your kind words E J!
Glad to hear everything was to your satisfaction and we'd love to hear from you again for any future projects you may need items for.
Best regards,
LocksOnline
Oven heat shields.
Purchased some oven heat shields. They screw to the sides of the kitchen cabinets to protect them from the heat. Great product and quick delivery. Highly recommended.
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave us a review Matthew!
Glad to hear everything was to your satisfaction and we hope you'll consider us for any future projects you may have.
Kind regards,
LocksOnline
Very good service
Very good service, the product I bought, I had trouble getting anywhere, so they where very helpful, & provided me with it. Could not fault.
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thank you Alan!
We get this a lot; and it gives us great joy to be able to offer some of those much more hard-to-find products! Hopefully we will be able to do the same for you on your next project.
Best regards,
LocksOnline
Perfect al round service and product.
Perfect product, Good website. Great early delivery. Recommend to anyone
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your kind words and recommendation Roger!
We hope you'll consider us for your next purchase :-)
All the best,
LocksOnline
Top company would deal with again
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your kind words Stephen, couldn't ask for more! :-)
We hope you'll be shopping with us again in the future!
Best regards,
LocksOnline
The recommended the wrong hinges at…
The recommended the wrong hinges at first which did not work but after a few telephone calls ad discussion they supplied the correct one.
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your fair and constructive feedback!
Whilst we try to minimise any mistakes, they do happen from time to time although we try our best to avoid it. But we're glad to hear everything was resolved for you.
All the best!
LocksOnline
Just the nest item to replace my broken…
Just the nest item to replace my broken clips. Was able replace broken ones and change all other clips as if they were band new shelves. Lots left for any mishaps in the future. Excellent turn around time and delivery even when order over the festive season.
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your feedback Susan,
We really appreciate you taking the time to write us a review and we're glad to hear everything went to plan with your refurb :-)
Best regards,
LocksOnline
Good quality and quick delivery
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Ronald!
We hope you'll be shopping with us again for your next project!
All the best,
LocksOnline
EXCELLENT SERVICE AND PRODUCT!
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the glowing review Mike!
Glad everything was to your satisfaction and we hope you'll be returning to us for any future projects :-)
Best regards,
LocksOnline
Great efficient service
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your kind words Alison!
We look forward to seeing you shop with us again in the future :-)
All the best,
LocksOnline
Everything was good,thankyou.
February 27, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for taking the time to leave us a review Charles!
Glad to hear everything was to your satisfaction.
Many thanks,
LocksOnline
Reply from LocksOnline.com
Thanks for the feedback Jackie!
Hope to see you shop with us again soon :-)
Best regards,
LocksOnline
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