This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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Very helpful on phone and sent item…
Very helpful on phone and sent item promptly
January 15, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your review Carolyn, glad to hear everything was to your satisfaction! We hope you'll consider shopping with us again in the future :-)
All the best,
LocksOnline
Excellent easy and quick
January 12, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Gary! This is what we like to hear! And what more could we ask for? :-)
All the best,
LocksOnline
Absolutely faultless!!!!
Absolutely faultless!!!!
The cheapest I could find them, excellent quality, easy to fit (they were to replace some that had failed) Any competent DIYer could do it.
They came much quicker that the advertised delivery. I could not be more happy.
January 11, 2020
Unprompted review
Reply from LocksOnline.com
Thank you so much for your review Peter! And we couldn't really ask for a better one! This is exactly what we strive for, so it's great to hear it's not gone unnoticed! :-)
Best regards,
LocksOnline
does what it says on the tin
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave us a review Brian! Glad to hear everything was as-expected! :-)
Best regards,
LocksOnline
Good Service & Product
Quality product. Fast delivery. Will use again.
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Mick, and great to hear you'll be shopping with us again in the future :-)
All the best!
LocksOnline
A very helpful company
A very helpful company, with lots of informative online material.
Sales process is very efficient. No problems at all.
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thank you Peter! We try our best! :-) Glad to hear everything went smoothly and we sincerely hope you'll be shopping with us again in the future!
All the best,
LocksOnline
top rate
I have bought from Locksonline twice now. Products are clearly described, easy to identify and arrive on time. In my case, ideal for small DIY jobs around the house.
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the great review David! Very much appreciated and it's lovely to hear you're already a repeat customer :-)
Warm regards,
LocksOnline Support
Great response with exactly the product…
Great response with exactly the product needed.
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Glad we were able to help you Geoff! We hope you'll be shopping with us again in the future! :-)
Good service & quick delivery
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the review Mark, great to hear :-)
1st class service
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the review Frank! That's what we aim for! :-)
Locking hinges
Quick delivery good quality product very happy will use again.
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for your kind words John! Lovely to hear :-)
Many thanks
LocksOnline
Easy to order good products
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for the review Richard! Hope to see you shop with us again in the future :-)
All the best,
LocksOnline
Great product
Great product, fantastic delivery time (next day, despite being just before Christmas).
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to write us a review Stuart, we really appreciate it!
Best regards,
LocksOnline
Very satisfied customer
Excellent service, no problems finding and ordering on line, super quick delivery too.
The product was as stated and worked a treat.
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thank you for your review Adrienne, it's really appreciated and glad to hear everything is working well for you!
Warm regards,
LocksOnline
Online order was simple to process
Online order was simple to process, hinges arrived quickly and quality product :)
January 10, 2020
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave us a review Mark! It's much appreciated and great to hear everything was to your satisfaction :-)
Best regards,
LocksOnline
Hinges did the job fine Good service.
September 26, 2019
Unprompted review
Reply from LocksOnline.com
Hi Alan,
Thanks for your review and apologies for not responding sooner - must have missed this one! We appreciate your kind words and hope you'll shop with us again in the future.
All the best!
LocksOnline
Excellent company
Excellent company. Found just what I was looking for in concealed hinges. Good communication and prompt delivery. Superb!
September 25, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your lovely comments Ian!
We couldn't ask for better feedback than this really, Excellent company sounds good to us! We're glad everything was to your satisfaction and hope to see you shop with us again in the future :-)
All the best,
LocksOnline
Very happy with my purchase
Very happy with my purchase, and I would shop with them again, one happy and very pleased customer.
September 25, 2019
Unprompted review
Reply from LocksOnline.com
Thank you for both your custom and your feedback Mr. Ingram!
We would of course be delighted to have you shop with us again :-)
All the best,
LocksOnline
Package arrived on time easy to go…
Package arrived on time easy to go around website looking for what you need. Keep up the work and well done
September 25, 2019
Unprompted review
Reply from LocksOnline.com
Thank you for this lovely feedback - very encouraging indeed and we hope you'll be shopping with us again in the future! :-)
All the best,
LocksOnline
Reply from LocksOnline.com
Thanks for the feedback Anthony,
Great to hear everything was to your satisfaction and we hope you'll be shopping with us again in the future! :-)
Best regards,
LocksOnline
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