This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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Reply from LocksOnline.com
Thanks Daniel,
Great to hear everything was to your satisfaction and we hope you'll be shopping with us again in the future! :-)
Best regards,
LocksOnline
Prompt delivery.
September 3, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your review Jermey!
Glad to hear everything was processed swiftly for you, and we hope to see you shop with us again in the future :-)
Best regards,
LocksOnline
Good product and good customer service.
September 2, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Brian!
Glad you're pleased with the product and service you received :-) We hope you'll consider shopping with us again in the future!
Best regards,
LocksOnline
Fast and efficient at a reasonable…
Fast and efficient at a reasonable price.
September 2, 2019
Unprompted review
Reply from LocksOnline.com
Thank you for taking the time to write us a review Giuseppe!
It's great to hear your feedback and we hope you'll shop with us again in the future! :-)
Best regards,
LocksOnline
Great service and product exactly as…
Great service and product exactly as stated and delivered on time and reasonable price. Will use again for sure
September 2, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave us your review Ian!
It is great to hear your feedback and we look forward to you shopping with us again! :-)
Best regards,
LocksOnline
Very reliable and a good product.
September 2, 2019
Unprompted review
Reply from LocksOnline.com
Thank you for your feedback! We hope to see you shop with us again in the future :-)
Best regards,
LocksOnline
Delivery took a while but otherwise ok!
July 12, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Rob, and we're very sorry to hear about delays in your delivery. Unfortunately this can happen as much as we do everything we can to avoid it - we just hope this didn't cause you any inconvenience and that you'll still consider shopping with us again in the future :-)
Best regards,
LocksOnline
I called Lockonline with a query after…
I called Lockonline with a query after being impressed with their videos. The woman who answered couldn't help but said she would refer my question to someone who could and they would call back. They never called back, so my £700 order went to Handlestore.
July 12, 2019
Reply from LocksOnline.com
Hi there,
Unfortunately with no identification to go by I'm afraid we can't look into this further to see what has happened, but I can confirm that no callbacks have been left open so perhaps the number was taken down wrong or we were unable to get an answer. In either case I can assure you it is never our intention to ignore any customers, and we will do all that we can to answer any queries.
Regards,
LocksOnline Support
'Express delivery' took a week. Arrived with way too much packaging
I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, which seemed excessive. Noit perhaps a company to use if you want something quickly - or if you're concerned about needless recycling of cardboard.
July 12, 2019
Unprompted review
Reply from LocksOnline.com
Hi Ray,
Apologies for the delay in responding to your review. We believed we had responded so please do accept our apologies.
We had been having some issues with the freight courier used to dispatch your items, and whilst we don't want to appear to be passing the buck here, we can only apologise for this, and we understand DX are working to get these issues resolved.
As for the packaging - we do have to double-box a lot of these bin systems as this is the only way we can ensure they are not damaged in transit - we all know couriers are not always the most careful with how they handle the boxes! But in terms of recycling, we actually re-use every box we can to ensure 'true' recycling, rather than doing as most companies do and shredding and sending them off for re-processing back into boxes.
We hope the delays in your delivery do not hinder you from considering purchasing from us again in the future.
Best regards,
LocksOnline
Just good service!
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Stuart!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Worktop connecting bolts worked a…
Worktop connecting bolts worked a treat. Highly recommended....
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Gary!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Positioning of holes in the draw…
Positioning of holes in the draw handles change handle-to-handle, making accurate drilling difficult.
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Michael. We'll look into that as this is the first time we've been made aware of it! So thank you for letting us know.
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
very good service
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Ruth!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
just what I needed,first class service
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Derek!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Janet!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Excellent service
Excellent service all reviewed as promised and on time but
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Mr Cherry!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
SHUT THE DOOR or open it
Goods arrived on time and were of the quality
Expected,
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Fast and efficient service
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Rob!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Very prompt service
Very prompt service. Very strong bracket used on a platform to hold a car door open as a disabled person enters/ exits. Folds away after use. Excellent.
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback John!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Parts arrived on time as promised will…
Parts arrived on time as promised will use again for sure.
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Jo!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
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