This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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People also looked at
ALL VERY GOOD
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Neville!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Very good customer service!
July 11, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Anna!
We hope you'll be shopping with us again soon! :-)
Best regards,
LocksOnline
Excellent service and product.
May 29, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Thomas! We hope to see you shop with us again :-)
LocksOnline
Excellent service
May 29, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Stephen! We hope to see you shop with us again :-)
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Simon! We hope to see you shop with us again :-)
LocksOnline
Very good prompt.
May 28, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Richard! Hope to see you shop with us again :-)
LocksOnline
Incredibly reliable and a speedy service
May 28, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Howard! Hope to see you shop with us again :-)
LocksOnline
Under the counter fold away mechanism
Under the counter fold away mechanism. A brilliant product and excellent service.
May 28, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Chris! Hope to see you shop with us again :-)
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Brenda! Hope to see you shop with us again :-)
LocksOnline
Hinges for wardrobe door on Lunar…
Hinges for wardrobe door on Lunar Caravan. Exactly as depicted on line, correct size, fitted with no problem. Better than OEM equipment fitted to my 2011 caravan.
May 28, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Michael! Hope to see you shop with us again :-)
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Christopher! Hope to see you shop with us again :-)
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Barry! Hope to see you shop with us again :-)
LocksOnline
Quick delivery
Quick delivery, item as described on web site, good price
May 10, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback Adrian! Hope to see you shop with us again :-)
LocksOnline
Reply from LocksOnline.com
Thanks for your feedback Lou! Hope to see you shop with us again :-)
LocksOnline
Excellent service and product.
April 19, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Sally!
We hope you'll consider buying from us again in the future should you have any more projects needs doing! :-)
Best regards,
LocksOnline
Very well designed item at a very…
Very well designed item at a very reasonable price.
Staff excellent. Very friendly and helpful.
April 18, 2019
Unprompted review
Reply from LocksOnline.com
Hi George,
Thank you for taking the time to leave us a review, and indeed for your positive comments!
Great to hear we were able to help you, and we hope you'll consider us again in the future!
Best regards,
LocksOnline
Based on my experience of buying…
Based on my experience of buying ventilation grills I would have no problem in recommending Locksonline. The products were good and delivered safely.
April 18, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for your feedback and recommendation Stephen! It's greatly appreciated, and we're delighted to hear everything arrived with you safe and sound.
We hope you'll consider us again for any future projects you may have :-)
Best regards,
LocksOnline
No problems arrived on time
April 18, 2019
Unprompted review
Reply from LocksOnline.com
Thank you for taking the time to leave us a review Brian!
It's great to hear everything went smoothly, and we hope you'll consider us in the future for any further projects you may have.
Best regards,
LocksOnline
Part description and picture
Part description and picture, price and delivery- all excellent
April 18, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Andy!
We really appreciate it, and of course it's always nice to hear such positive feedback.
We hope you'll consider us again for any future projects :-)
Best regards,
LocksOnline
The service was excellent
The service was excellent. As an international customer, I had various questions. They were very patient with me and very helpful. The items which I purchased were of the highest quality. I have no doubt that they shall last a life time.
April 10, 2019
Unprompted review
Reply from LocksOnline.com
Thanks Jess, this feedback is really appreciated.
We're so glad to hear our service met your needs and that the items you purchased were well received. This is what we aim for!
If you have any projects or queries in the future we'd love to be able to help again.
Best regards,
LocksOnline
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