This company sent the wrong window lock then refused to replace or refund. Very rude, tricky time wasters - Beware.
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I ordered some bins from this company. Despite paying a hefty £8.95 +VAT for express delivery, they took a week to arrive. They were OK and as described but they were double-packed in 2 huge boxes, wh... See more
Company replied
Terrible customer service; only half order delivered...multiple emails later with no response. Very annoying as failure to deliver on time costs time which costs money. When a company ignores your ema... See more
Their returns policy stinks, they supplied faulty goods, then asked me to pay for return postage and wanted to deduct a 25% re stocking fee, this is for faulty goods that they supplied. I am trying t... See more
Company replied
Company details
Written by the company
In the interest of maintaining a high level of customer service, LocksOnline maintains accurate statistics regarding customer feedback to avoid relying solely on online review websites which naturally attract less positive reviews and more negative. Based on the volume of orders we received throughout 2020, the negative review rate for LocksOnline Ltd as a company at the end of 2020 finished at 0.02237% - just over two negative reviews per 10,000 orders.
Contact info
The Old Customs House, SA73 3AA, Milford Haven, Pembrokeshire, United Kingdom
- +44 (0) 845 230 02 01
- enquiries@locksonline.com
- www.locksonline.com
1.7
Bad
191 reviews
Hasn’t replied to negative reviews
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Reply from LocksOnline.com
Thanks for the feedback David!
Excellence is what we strive for, so a double-excellent from you is well received indeed!
We hope you'll consider us again in the future for any further projects you may have :-)
Best regards,
LocksOnline
Excellent website
Excellent website: easy to find what you're looking for, good product information and competitive prices. Delivery is second-to-none: speedy, well informed and before estimated lead time.
April 5, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Jo!
Glad to hear you found our website informative and that our shipping notifications were helpful.
We'd love to see you shop with us again sometime :-)
Best regards,
LocksOnline
Good company to deal with
Good company to deal with, I will use them again if I need to without reservation.
April 4, 2019
Unprompted review
Reply from LocksOnline.com
Thanks Lynn,
We really value your feedback and we're delighted to hear you'd shop with us again in the future.
Of course, if you do find yourself needing anything other items we sell in the near or distant future we'd love to see you as a returning customer!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for taking the time to leave us a review Robert!
It's great to hear your feedback and we're delighted to know you'll be shopping with us again should you have any future projects we can assist with.
Best regards,
LocksOnline
Good service delivered on time
Good service delivered on time. Product perfect for the job.
April 4, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the review Al!
Glad to hear you were happy with your items and the service received. We hope to see you shop with us again in the future!
Best regards,
LocksOnline
Excellent site
Excellent site, easy to find product and exactly as described. Came on time and value for money.
April 4, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback!
Great to hear you were happy with your purchase and we sincerely hope you will shop with us again in the future.
Best regards,
LocksOnline
excellent service and really pleased…
excellent service and really pleased with the product
April 2, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Rachel, glad to hear you are please with the product and our service!
We hope to see you shop with us again in the future :-)
Best regards,
LocksOnline
Good delivery goods arrived intact…
Good delivery goods arrived intact would recommend this company to anyone
March 26, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for the feedback Ray, this is what we like to hear!
We hope you'll be shopping with us again in the future :-)
Best regards,
LocksOnline
Beware incomplete/inaccurate product description and unfriendly returns policy
I've unfortunately had a very poor experience with this company, trying to buy some Ninka One2Five recycling bins. The website description had minimal description and turned out to include a reference to 'fixing materials' that weren't included with the item. An email via the website to clarify this before purchase wasn't answered, and a call to their customer service line wasn't returned. When the bins arrived I found that they didn't include critical items required to fit them. Locksonline's customer service staff were unable to tell me which items were required to complete the item (although eventually did so several weeks later). Out of frustration I tried to return the bins, only to be told that it would be at my own expense - so much for the 14 day no quibble return policy. It was a huge box and would have cost me a fortune. After a month of backward and forward emails and calls, with some lengthy delays at their end, I ended up in touch with the Managing Director. He was also unhelpful, and started quoting the Consumer Rights Act 2015 to me - great way to further antagonise a dissatisfied customer! He claimed that the missing items had been specified on the website (they weren't) and denied any fault at their end. He'll probably do the same in response to this review. I won't be making another purchase. Other buyers beware!
March 25, 2019
Items (handles suitable for…
Items (handles suitable for drawers/folding doors) were good quality and value for money. Received promptly. Very pleased.
March 25, 2019
Unprompted review
Reply from LocksOnline.com
Hi Richard!
Thanks for taking the time to leave a review - we really do appreciate it!
It's great to hear you received your new handles quickly and hope they're looking great on your doors and drawers! We hope you'll consider us again for any future projects!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks Dave!
Your feedback always welcomed and we're delighted to hear everything was to your satisfaction.
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for that Ian, speedy and efficient is what we aim for! So very glad to hear everything was to your satisfaction :-)
Best regards,
LocksOnline
First class service.
March 21, 2019
Unprompted review
Reply from LocksOnline.com
Thank you Margaret,
Your feedback is very much appreciated and we're delighted to hear your positive comments. We hope to see you again as a returning customer in the future!
Best regards,
LocksOnline
Excellent product and prompt service.
March 20, 2019
Unprompted review
Reply from LocksOnline.com
Thanks Ian! Couldn't ask for better feedback than this really - it's what we aim for!
We hope to see you again as a returning customer in the future!
Best regards,
LocksOnline
Good products and fast delivery.
March 20, 2019
Unprompted review
Reply from LocksOnline.com
Thanks Tim!
Great to hear everything was to your satisfaction :-) We certainly hope to see you again as a returning customer in the future!
Best regards,
LocksOnline
Fast,friendly and efficient service
March 20, 2019
Unprompted review
Reply from LocksOnline.com
Thank you for your kind words John, it's always great to hear, and we really value your feedback!
We hope to see you again as a returning customer in the future!
Best regards,
LocksOnline
Really helpfull service
March 20, 2019
Unprompted review
Reply from LocksOnline.com
Thanks for taking the time to leave a review!
We really appreciate it, and it's always great to hear we've been helpful! :-)
Best regards,
LocksOnline
Excellent service
March 20, 2019
Unprompted review
Reply from LocksOnline.com
Thanks Phil - couldn't ask for a more concise and to-the-point review to be honest! Excellent service is what we aim for! :-)
We certainly hope you will consider us again for any future projects!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thanks for taking the time to leave a review Jane! We really appreciate it and hope to see you again as a returning customer in the future!
Best regards,
LocksOnline
Reply from LocksOnline.com
Thank you for your kind words John!
Your review is greatly appreciated and we would love for you to consider buying from us again in the future.
Best regards,
LocksOnline
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