Loft Ins Space Limited Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the efficiency and speed of the entire process from initial contact to completion. People frequently highlight the professionalism and helpfulness of the staff, who are described as courteous, hard-working, and skilled. Consumers are particularly impressed with the team's commitment to cleanliness and tidiness, ensuring no mess is left behind and showing great respect for their homes. The communication throughout the projects is also highly valued, with staff providing clear explanations and proactive solutions.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency from start... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process was very efficient and quick, from Michael coming out to quote to Carl and Scott installing the hatch and ladder only a couple of days later. Very professional, immediately protecte... See more

Rated 5 out of 5 stars

The team from Lofts in Space were excellent throughout. Michael came to the house to explain both the options and the process. The fitting team were faultless in terms of preparing and ensuring there... See more

Rated 5 out of 5 stars

We had a loft ladder installed and the process was really good from start to finish. I sought three quotes on the work and while it wasn't the cheapest of all of the quotes, it wasn't the most exp... See more

Rated 5 out of 5 stars

Exceptional service from start to finish. I had quotes from various other companies and did much research, I decided to proceed with Loft-Ins Space due to their non pushy, honest/genuine advice and af... See more


Company details

  1. Contractor

Written by the company

We are South Wales leading home improvements company delivering loft boarding solutions to every type of home. What are Loft Boarding Benefits? 1. Better Energy Efficiency 2. Maximise Storage Space 3. Increase Home Value 4. Loft Conversion Ready Flooring Why Choose Loft Ins Space? 1. Lifetime Guarantee 2. 1 Day Average Lead Time 3. Electrical Services Available Energy Efficiency Protection When loft insulation is compressed, it loses its thermal qualities. This is why our Award Winning Systems not only protect your homes We pride ourselves on delivering top quality services to our local communities. We have built strong relationships with our customers and continue to grow our business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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Rated 5 out of 5 stars

Amazing company!

I was recommended these by a friend and enquired to have a quote after seeing their work on Insta. Stefan went through all of the details and he was very helpful, and the manager came to give me a quote. The company has been such a pleasure to deal with, being a single lass not once did I feel uneasy about anything. They have an all round great team and you can see they want to make the customer have a satisfied service and installation. I would highly recommend and have already passed on their details to two of my friends!

March 23, 2022
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Loft in Space…

I would highly recommend Loft in Space Ltd . From the initial phone call where Stefan went through all our options . Sending pictures via WhatsApp to help us understand. The surveying (sorry I can’t remember the guys name) was fab. Finally Dan and Carl installing the boarding . Particularly well down to Dan who carried out his first hatch replacement to a high standard. The work was carried out timely and to a professional standard. Also thank you to the electrician who made the process seamless. Thanks once again .

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

A truly 5 Star company

A truly 5 Star company. One of the most professional companies that I have ever dealt with, starting with my initial enquiry to Stephan, through the survey visit and culminating in the installation by Dan and Carl. There was no mess whatsoever and the installation was clean and tidy. Would fully recommend.

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great job and great service.

Great job and great service.
Daniel and Carl were professional and friendly.
Stefan was extremely helpful and would highly recommend.

Thank you.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

I’m really pleased with the work done

I’m really pleased with the work done. A highly professional and high quality service. The boarding, lighting and ladder has made such a difference and added a significant amount of extra space to my house. The service received was superb. I wouldn’t hesitate to recommend this company to family and friends

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

We had a loft installation today from…

We had a loft installation today from the guys over at Loft In Space. I really can't praise them enough. From the first message I sent enquiring about their service, they have been nothing short of amazing. Every person we spoke to and dealt with was so polite and helpful.

We had our Quote from Michael who was so helpful and listened to us with what we were looking for. The workers we had today were Carl, Scott and Daniel and I really can't praise them enough. They were polite, respectful, tidy and so helpful. Once they had finished the installation, they showed us and made sure we were happy and asked if they could do anything else for us while they were there. They left the place spotless and did such a good job with the installation.

Really great guys and a really great service. Will definitely be recommending them.

Thank you so much again!

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Professional service

The service received from Loft Ins Space was professional from beginning to end!
Stefan provided extremely information from the first time we spoke right through the process. We then had a visit from the surveyor who was again extremely professional and went out of his way to make us feel comfortable about what we were having done and explained thoroughly how the installation would happen.
Finally the fitters Scott and Carl were highly professional and were very approachable and completed the job well on time and cleaned up afterwards.

January 22, 2022
Unprompted review
Rated 5 out of 5 stars

Really impressed with the work…

Really impressed with the work completed today by Scott and Karl. Turned up and got to work straight away, kept us updated throughout the day and the finished job was to a very high standard.

Even the consultation was a great experience with everything explained clearly, no pressure and all our questions answered.

Thanks again

January 10, 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend…

From the initial phone call from Stefan, responding to my online enquiry, to the completion of the loft project - I can not fault the service provided. The whole process has been very professional, whilst also being remaining personal. The work carried out is to an excellent standard and we know have a loft storage area that is perfect - providing us with a organised and workable space, some of which is built raised above recently installed very thick loft insulation. Would highly recommend.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Smashed our expectations out of the ball park.

Scott & the team went out of their way to make sure everything about the installation and the aftercare was perfect.
it even involved coming around on a Sunday to fix a problem that turned out was caused by them .

the system itself looks and feels great, they even put some additional timber in to make climbing over our trusses eaiser.

could not recommend them highly enough!!

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Very happy customer. Stefan was very professional, comprehensive, communicative and understanding. The re-quote was competitive and accomodating.The customer service before and after the project was excellent!

The Boys were very polite, efficient and tidy. In fact, the whole team was very friendly and professional. Definitely recommend them to anyone without doubt!!!

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant job

Great team and great results, the job was done exactly how I was expected , I will gladly use them in the future

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer

A very satisfied customer. The works were done at a fair/competitive price. From the original appointment to inspect the works required, through to receiving the quote and then getting the job booked in - all was done in the space of a fortnight.

The installation team were very respectful and adhered to a couple of requests I made when they turned up. Very professional and friendly from start to finish, tidying up after themselves as they went along. Really happy with the finished product and would definitely recommend to others.

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

The absolute best. Highly recommended.

I cannot recommend nor praise Loft Ins Space highly enough. Stefan provided the absolute highest quality of service, professional, friendly, expert and efficient. Every step of the process was easily arranged and conducted with knowledge, quality and was truly industry leading. The quote was comprehensive and reasonable. Installation times were very good by comparison, all communication was timely, personable and accurate. A few elements of the quote could not be completed, the installation team assessed the situation and provided alternatives quickly, re-quoting was quick to follow and with a policy of no upfront charges, payment on satisfactory completion we couldn't have asked for better.

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

We're really pleased with the loft.

We’re really pleased with the work Loft Ins Space did for us
They put in a boarding system suitable for new build properties, that doesn’t invalidate the warranty on the house, and a ladder.
The boarding is great with battening around the edges to help stop anything sliding off of the boarded platform and although the entrance into the loft is a bit of a tight squeeze I think that’s more of a limitation of our existing loft hatch and the way the platform has to be 30 CM higher than the joists.
From our initial conversation through to the quote and installation Stefan in the office, Michael who quoted and the team who installed the Loft have been really easy to work with. It’s quite evident that they take quite a lot of pride in what they do, and their customer service experience has been great.
The team that came and did the installation were friendly and took a lot of care to keep tidy, laying sheeting wherever they needed to go, cleaning up once they had finished and wiping around all the work areas.
Given they were here for nearly a day doing the install and the cost of materials the price charged was fair, our budget didn’t stretch to lighting. There are probably cheaper ways of having a loft boarded but Loft Ins Space gave us confidence that they knew what they were doing and that the system they installed was done correctly and was the right one for our house.
In short getting the loft boarded was easy from start to finish and we now have a good amount of storage space.

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Professional service

The surveyor turned up at the agreed time. The survey lasted about 20 mins. I was explained the options for the loft and there was no hard sell of pressure. I was given a verbal quotation and this was followed by an itemised quotation the following day. After reviewing the itemised quote I made a slight change and managed to reduce the cost slightly. For me it’s important to have this level of detail. I was very happy with the quote and decide to have the centre loft space boarded and shelving on the sides. Although I was worried I should have had the whole flooring done, it turns out this is plenty of space.

The job was completed in a day and the workmen were very professional. I had a courtesy email after to check I was happy with the work.

It’s now very easy and safe to go in the loft. I would recommend.

September 27, 2021
Unprompted review

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