It was very easy and nice to deal by email with Chris from Logans Pianos. I got a great deal and happy with my purchase. There were some issues/delay with the delivery which I understand were outside... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dante was an incredibly friendly, attentive, and helpful salesperson. I was looking for a specific electric guitar as a gift for my husband, and since I don’t know much about guitars, he guided me thr... See more
Logan Piano is very reliable, and my order was prompt and very happy with it. Staff are very helpful and knowledgable in discussing about different instruments. I love that they keep up with effecti... See more
I liked that I was able to source the sheet music through Logan’s online shop and have it delivered. What I disliked was the lack of communication regarding the process of the order. Having paid exped... See more
Company replied
Company details
Written by the company
Authorised Yamaha Piano Sales and Service Centre Sydney. New Yamaha Pianos, Yamaha Digital Pianos, Yamaha Grand Pianos, Yamaha Upright Pianos, Guitars, Violins, Cello, Sheet Music
Contact info
Burwood Road 250, 2134, Burwood, Australia
- (02) 9744 2400
- enquiries@loganspianos.com.au
- www.loganspianos.com.au
4.7
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order delivery was quick
Order delivery was quick. The purchase was very reasonably priced and well packaged for protection. The guitar case was exactly what I needed and the instrument fitted perfectly
May 18, 2026
Reply from Logans Pianos
Hi Bradley, So glad that you love the guitar! we look forward to being able to help you again soon
Reply from Logans Pianos
Thank you Charleen
I bought a digital piano
I bought a digital piano. A nice fellow helped me out to the car with it. Easy. A good shop.
May 1, 2026
Reply from Logans Pianos
Hi Jen So glad we were able to help with the piano, we hope that you are enjoying it
Reply from Logans Pianos
Hi John, Thanks so much for those kind words, We look forward to seeing you again soon
Reply from Logans Pianos
Thank you for your 5 star review Greg
Reply from Logans Pianos
Thank you Christine, we look forward to being able to help you again soon
Customer service is excellent
Customer service is excellent. They do their best to accommodate, assist customers, and have good knowledge of instruments on display. The musical instruments for sale is quality. It’s always a good experience whenever I shop at this music store.
May 2, 2026
Reply from Logans Pianos
Hi John, Thank you very much for your 5 star review and kind words.
Called before ordering
Called before ordering from interstate, the gentleman who answered the phone was very helpful with recommendations.
Ordered Friday midday, instrument was sent that day and delivered on the Monday.
Great service, best price I could find Australia wide, $500 cheaper… extremely fast shipping!
5 stars!
May 1, 2026
Reply from Logans Pianos
Thanks Ryan! We try to do our best for everyone, so glad you liked our service and pricing
Great service
Great service. Order was processed quickly. Fast delivery with item carefully wrapped.
And a great product too!
Very happy with this purchase.
Thanks.
May 1, 2026
Reply from Logans Pianos
Thanks so much Craig.
Excellent range, service and prices!
Dante was great to deal with, very helpful with decisions on setup of a new Gibson SG Standard.
Both he and Chris gave me time to make my choice and have been great to communicate with before and after the sale.
Highly recommend Logan's Pianos...I'll be back.
April 28, 2026
Reply from Logans Pianos
Thanks So much Leon. So glad to hear you are loving the Gibson SG! We look forward to seeing you again soon
I have purchased from Logans online…
I have purchased from Logans online both for items in stock and on order for pickup. Each time the service from all the staff has been excellent. It's a great store worth checking out.
April 14, 2026
Reply from Logans Pianos
HI Anthony, Thanks so much for your review. So glad we were able to help you, we look forward to speaking with you again soon
Reply from Logans Pianos
Hi Matt, Thanks so much for taking the time to review us.
Great service
Great service !
Attention to detail and allowed me to experiment with different violins at my pace.
Thankyou so much for your kind service :)
Lidia
April 20, 2026
Reply from Logans Pianos
Hi Lidia, Thank you for kind review. So glad you enjoyed testing our violins. You are welcome back anytime
Reply from Logans Pianos
Hi Kirismasi, Thanks so much for your five star review. Hope the power supply is working well
Highly recommended
I had an excellent experience with Logan Pianos. The purchase was smooth, the team was knowledgeable and helpful, and their follow-up was outstanding. They checked in, answered all my questions, and truly cared even after the sale. One of the best service experiences I’ve ever had. Highly recommended
April 9, 2026
Reply from Logans Pianos
Hi Chun, Wow, thanks for the kind words! We hope you are enjoying your piano and that it is bringing much joy to your home
Wonderful customer experience
Dante made the entire purchase experience wonderful. You have a great variety of instruments and Dante was very knowledgeable in the product we purchased.
April 8, 2026
Reply from Logans Pianos
Thanks very much Conrad. We hope you are loving your Yamaha piano. We look forward to seeing you in the store again soon
A painless and hassle free transaction
A painless and hassle free transaction. The guitar arrived well packaged and set up ready to play. Excellent in my opinion.
March 17, 2026
Reply from Logans Pianos
Thank you for the 5 star review Chris. We hope you are loving the Esquire Guitar. it is one cool axe!
Mixed feelings.
I liked that I was able to source the sheet music through Logan’s online shop and have it delivered. What I disliked was the lack of communication regarding the process of the order. Having paid expedited shipping, I received no new of any hold up and had to call Logan’s for an update as it took over two weeks An email to explain the hold up would have been bic.
March 24, 2026
Reply from Logans Pianos
Hi Katherine, Thanks for taking the time to leave a review. We apologise for the delay on your order and the lack of communication. We will take this on board in order to improve our processes in the future. We hope, if given the chance we can help you again in the future,
My delivery was short.
My delivery was short.
I ordered 4 copies of the same title and have so far only received one in the mail.
March 24, 2026
Reply from Logans Pianos
Hi Mark, Thanks so much for leaving your review. We apologise about the issue with the first delivery. We hope that the subsequent delivery corrected the order. We appreciate your patience and working with us to find the solution. If we can help with anything else please let us know
fast delivery
March 18, 2026
Reply from Logans Pianos
Hi Mua, We are really glad to hear that delivery went smoothly. We look forward to seeing you again soon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.