Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
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Great customer service! They kindly alerted to me that I had loyalty points running out and could be spent. Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of s... See more
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Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Friendly delivery driver always makes…
Friendly delivery driver always makes ordering worthwhile
March 10, 2026
Reply from Logs Direct
Thank you very much
Very nice communication and delivery…
Very nice communication and delivery was spot on very friendly delivery driver
March 10, 2026
Reply from Logs Direct
Thank you for such a lovely review
Reply from Logs Direct
Thank you
Reply from Logs Direct
Thank you
Great service
Great service, I ordered Swedish logs and they were here super fast. Many Thanks
February 27, 2026
Reply from Logs Direct
Great review Thank you.
Softwood Log Nets
Would have been 5star but 2 of the original 5 nets ordered didn't arrive but was very quickly rectified.
February 6, 2026
Reply from Logs Direct
Glad you eventually received them Thank you.
Friendly and helpful
Friendly, helpful customer service team who helped me track my delivery. The man who delivered my order was great, really helpful, delivered my dumpy bag of soil as close to the garden gate as he could get the pallet.
March 10, 2026
Reply from Logs Direct
Thank you so much for such a positive review.
Reply from Logs Direct
Great Review Thank you so much.
Brilliant service- I can’t fault them…
Brilliant service- I can’t fault them at all and plan to order from Logs Direct for the foreseeable future.
March 5, 2026
Reply from Logs Direct
Thank you so much.
Blodau'r cysgod neis
Not an easy place to leave things but the man delivered the load and I shifted it. Hopefully it'll bump up my plants.
March 5, 2026
Reply from Logs Direct
Hope you have a great success.
Awesome customer service!
Second time I've dealt with these guys and both times the service has been excellent.
We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure the best possible delivery.
Goods (Wood chippings) are great quality and a great price.
An absolute pleasure to deal with. Many thanks.
March 3, 2026
Reply from Logs Direct
Thank you so much for such a great positive review. We really appreciate you feedback.
Very gud driver..item was on time ,ve…
Very gud driver..item was on time ,ve ry profesional company
March 5, 2026
Reply from Logs Direct
Great to hear Thank you so much.
Hot Max ordered, received speedilyExcellent on the log burner Thank you
Hot max orferedcReceived speedily
Use them on log burner Excellentnheat outbput and stay alight well
March 4, 2026
Reply from Logs Direct
Great review Thank you so much.
Reply from Logs Direct
Great to hear thank you.
This works because you talk to a…
This works because you talk to a person, so you can get what you require, promptly and efficiently.
March 5, 2026
Reply from Logs Direct
Lovely review thank you we appreciate your positive feedback.
The employees are a credit to the…
The employees are a credit to the company. Always friendly and helpful
Very prompt delivery
March 9, 2026
Reply from Logs Direct
Hello
Thank you for your kind review! We're really pleased to hear that you found our team friendly and helpful, they’ll be delighted to know their efforts made such a positive impression. It's also great to hear that your delivery arrived promptly. We truly appreciate your feedback and your support! 🔥
Thanks
Emma
Reply from Logs Direct
Hello
Thank you for your kind review! We're really pleased to hear that you’re happy with both the product and the service. Our team always aims to be as helpful and accommodating as possible, so it’s lovely to know that came across in your experience.
We truly appreciate your support and look forward to serving you again in the future! 😊
Thanks
Emma
Great logs at a great price and great…
Great logs at a great price and great service to make the delivery simple and straightforward.
February 25, 2026
Reply from Logs Direct
Hello
Thank you for your lovely review! We're delighted to hear you’re happy with the quality of the logs and that our team made the delivery process simple and straightforward.
We really appreciate you taking the time to share your feedback and hope you enjoy your logs! 🔥
Thanks
Emma
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