Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
Company replied
Great customer service! They kindly alerted to me that I had loyalty points running out and could be spent. Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of s... See more
Company replied
Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely would NOT recommend buying…
I absolutely would NOT recommend buying from Logs Direct. I ordered 3 bags of kiln dried logs from Logs Direct via Tesco Marketplace and only received one. I tried countless times to get a refund (sent photo, receipt etc) and spoke to staff on 'phone who assured me this would be dealt with but it was not and eventually - after 4 months!! - I have had to concede that they clearly have no intention of refunding me the £30 that they owe me/delivering the 2 bags that I didn't receive. I provided my bank details, asked them to check with their driver for evidence, etc but they blatantly ignored all my communications via email and when I spoke direct, after saying it would be refunded each time/someone would call me back, I have never received the money I am owed. Do not buy from them!
March 25, 2026
Unprompted review
Reply from Logs Direct
Hello
We are sorry to hear about your experience, and we understand your frustration. Please know that we did everything we could on our end to assist with this issue. Unfortunately, as your order was placed through Tesco Marketplace, the refund process is entirely under their control. We do not have the ability to issue refunds directly; this must be handled by Tesco.
We strongly encourage you to reach out to Tesco’s customer service team again, as they are the ones who can assist with the refund or missing items. We truly wish we could have done more in this situation, but please understand that it is out of our hands and not a reflection on us as a company.
We hope this issue is resolved for you soon.
Best regards,
The Logs Direct Team
Everything went according to plan
Everything went according to plan. Great communication. Good quality, fire ready wood. No complaints at all.
March 10, 2026
Reply from Logs Direct
Thank you for your review
Great price for compost with free deliverye…
Great price for compost with free delivery! Updates from DHL with eta which are always prompt! Have ordered twice and will continue to do so!
March 10, 2026
Reply from Logs Direct
Thank you
Good price and excellent delivery…
Good price and excellent delivery service , very friendly,helpful staff.
March 10, 2026
Reply from Logs Direct
Thank you for your review
Reply from Logs Direct
Thank you
Reply from Logs Direct
Thank you for your review
My experience ordering top soil with…
My experience ordering top soil with your company was second to none. Professional, and very much reliable. On a plus, the top soil was brilliant and would recommend your company to others. Big shout out to the delivery driver. Brilliant.
March 18, 2026
Unprompted review
Reply from Logs Direct
Thank you for your review
Partly unusable order
Received my order of a net bag of small pizza oven logs, it came quickly and looked ok but when I opened it there were multiple very large pieces that would not fit in my Ooni oven. So I ended up with about 85-90% of what I thought I was getting. I contacted logs direct and sent them photos but had no response despite two emails. I will now go back to my previous supplier for future orders.
March 5, 2026
Unprompted review
Reply from Logs Direct
Hello
Thank you for reaching out. I’m sorry to hear about the issue with your order. I’ll locate your email and make sure to reply to you personally. We truly appreciate your feedback and want to address this properly
Thanks
Emma
First class service as usual
This was my third purchase delivered as promised, the driver was polite and friendly he skillfully reversed his vehicle right to the point that I needed my compost placed. Highly recommended company I will definitely be making more purchases in the future.
March 10, 2026
Reply from Logs Direct
Thank you for your review
Easy to order
Easy to order
Easy to order, and delivered where I'd asked it to be left too. All within the hour i had to nip out.
Will definitely use again.
March 10, 2026
Reply from Logs Direct
Thank you
Always receive good service
Always receive good service. Logs delivered quickly and by helpful delivery drivers
March 11, 2026
Reply from Logs Direct
Thank you for your review.
Kept informed of log delivery progress…
Kept informed of log delivery progress and delivered as arranged. Thanks.
March 16, 2026
Reply from Logs Direct
Thank you for your review.
Avoid. Item never arrived and won’t return emails.
Item never arrived. Sent three emails and all ignored. Avoid.
March 5, 2026
Unprompted review
Reply from Logs Direct
Hello
Thank you for sharing your feedback. We’re really sorry to hear about the issues you've encountered. It does look like one of our team members may have processed a replacement item for you, which was shipped and delivered. I’m sorry the original parcel went missing with DHL, and we understand how frustrating that must be.
Kind Regards
Emma
Good service
Good service, delivered on the day stated and put in the place requested. Also reasonable priced.
March 10, 2026
Reply from Logs Direct
Thank you for your review.
Reply from Logs Direct
Thank you for your review.
Delivery person dumped parcel top of 50…
Delivery person dumped parcel top of 50 metre drive when caring for sick husband. Didn’t even knock! Raised at time
March 4, 2026
Reply from Logs Direct
Hello
Thank you for sharing your experience. We apologize for the inconvenience caused. We'll be sure to pass your comments along to DHL to ensure they address the delivery issue. Your feedback is important, and we hope it can help improve future service. Let us know if there’s anything else we can assist with.
Thanks
Emma
Helpful on the phone
Helpful on the phone, delivery guy cheerful and helpful too..as ever! Thanks
March 12, 2026
Reply from Logs Direct
Thank you for your review.
Reply from Logs Direct
Thank you for your review.
Reply from Logs Direct
Thank you very much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.