Plenty of advance notice of delivery though not much time allowed to change the date if inconvenient. Confirmation of delivery date but no more specific than am. Driver will place order where you want... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Second time I've dealt with these guys and both times the service has been excellent. We're in a difficult to deliver location, so they provided a perfect solution, working with us to ensure th... See more
Company replied
i have order two of the bulky bags of multi purpose compost. honestly could not be happier it felt like christmas morning for me when they was dropped off the fella was lovely both times delivering. n... See more
Company replied
Great customer service! They kindly alerted to me that I had loyalty points running out and could be spent. Very fast delivery. Use DPD to deliver mine who are always reliable here. Good range of s... See more
Company replied
Company details
About Logs Direct
Written by the company
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Contact info
Addington Road, LA2 6PG, Lancaster, United Kingdom
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Logs Direct
Thank you so much.
Great service
Ordering online was easy. Customer service was great when I called to ask about a delivery date. Everything was delivered on time. The driver was very friendly and efficient and placed my 3 ton bags of topsoil exactly where I wanted it. Good value for money as well and I have already ordered some more products.
March 31, 2026
Reply from Logs Direct
Great Review Thank you so much.
I couldn’t quite believe
I couldn’t quite believe, since we live on Anglesey, that the order arrived the following day. Brilliant service.
March 30, 2026
Reply from Logs Direct
Thank you for a great review.
Hotmax pallet came very quickly with…
Hotmax pallet came very quickly with updates a courtesy call from driver when nearing and put onto driveway on request
March 30, 2026
Reply from Logs Direct
Great Review Thank you so much.
Reply from Logs Direct
Thank you.
Excellent Service
Excellent quality wood at a good price. Notified of a delivery shortly after ordering online, Delivery was on time and the delivery driver friendly. Would not hesitate to recommend.
March 30, 2026
Reply from Logs Direct
Thank you for the positive Review.
Reply from Logs Direct
Thank you so much.
Reply from Logs Direct
Thank you.
Timely and efficient delivery to…
Timely and efficient delivery to exactly where we wanted.
March 25, 2026
Reply from Logs Direct
Glad to hear Thank you.
Reply from Logs Direct
Thank you.
Delivered into garage as requested…
Delivered into garage as requested despite arriving 24 hours earlier than agreed
March 25, 2026
Reply from Logs Direct
Thank you so much.
Excellent service
Excellent service. Quick delivery. Choice of vehicle size for our slightly tricky drive. Very helpful driver.
We bought compost which we have not yet used so cannot rate!
March 27, 2026
Reply from Logs Direct
Thank you for a lovely review.
Very speditive but no advance warning…
Very speditive but no advance warning of delivery although promised.
March 19, 2026
Reply from Logs Direct
Thank you for your review
I wasn't actually at home
I wasn't actually at home
But the person who delivered my order had covered the logs with a plastic sheet that we had by the Log store
Also placed boxes of lighters and firewood in the Log store. Thank you so much to that man who delivered your A star.
March 13, 2026
Reply from Logs Direct
Thank you for your review
Arrived when stated and placed where we…
Arrived when stated and placed where we needed them to make it easy for stacking into the log store.
March 16, 2026
Reply from Logs Direct
Thank you
Reply from Logs Direct
Thank you very much
Nice people
Nice people. Good quality logs delivered on the day I wanted. I have used the company for many years
What more can you say.
March 20, 2026
Reply from Logs Direct
Thank you very much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.