Londis Reviews 

293
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were let down by their experience overall. Customers frequently encountered extremely rude staff members who completely ignored shoppers, remained unhelpful, or reacted aggressively during daily interactions. Many individuals also reported frustrating issues with expired or stale food items, poor product choices, and badly managed parcel collection services. Some reviewers were happy with the friendly staff and convenient neighborhood store locations. These loyal shoppers appreciated the great selection of daily products and the helpful assistance provided during their frequent visits. A few consumers noted that certain employees went out of their way to offer a welcoming atmosphere.

What people talk about most

Staff

Clients share negative opinions on staff, frequently describing the service as unfriendly and unprofessional.... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While some reviewers praise... See more

Location

Reviewers express mixed feelings about the store location and accessibility. Some consumers appreciate having... See more

Product

Reviewers highlight ambiguous aspects of product availability and quality. Some consumers praise the... See more

Delivery service

Users describe profound dissatisfaction with the delivery service, particularly regarding lost items and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very rude staff member - he continued a hands-free phone conversation in a foreign language, didn't help me with an Evri label machine, saying "just follow what it says", then just pointed to a load... See more

Rated 1 out of 5 stars

I would have actually given no star. I went into my local Londis this afternoon in Wellswood, Torquay. The 'assistant' behind the counter was an absolute ignoramus. He didn't utter a word throuigh out... See more

Rated 1 out of 5 stars

At Londis King Western convenience store. Drop off a parcel to send through EVRI. No recipes, No email notification. The attendant says know nothing about and don’t care for any. My parcel simply gon... See more

Rated 1 out of 5 stars

The Londis in Northumberland park, Willoughby Lane is absolutely terrible if you go there of an evening, staff come across very rude, with all due respect the staff don't seem to understand simple re... See more


Company details

  1. Supermarket
  2. Grocery Delivery Service
  3. Grocery Store

Information provided by various external sources

Our friendly service, surprising range of fresh and grocery products at prices to suit your budget and flexible opening hours make us the home of independent convenience shopping.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(293)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice owner & staff in my local Branch

Nice staff and fantastic owner but the business is not supplied with all the items on the special offers frequently after first day or so. POOR support from head office & the Area Manager failed to contact me when i gave them my number. Comments related to N19 3QL branch.

March 17, 2024
Unprompted review
Rated 1 out of 5 stars

I've made big mistake by having my…

I've made big mistake by having my parcel delivered to our local petrol station. I have photographic evidence and invoice that proves the delivery was made that morning. And yet, even after presenting my photographic ID the staff couldn't be asked looking for it much at all. Suffice to say, I'll take my business elsewhere.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service in Londis Weymouth…

Great Service in Londis Weymouth Abbotsbury road time and time again. I have been into this store on multiple occasions for different things and everytime the girls in there have been polite, friendly and helpful, On this visit in went in with my autistic daughter and they were so accommodating without fussing. My daughter commented on the service and said they really do a good job and are friendly. She doesnt speak to many people but did to these staff and that is rare. So this review is from her, thankyou for not making me feel stupid like i do in most shops and thankyou for doing a good job. Thankyou especially to a blonde girl on sandwiches and a dark haired girl on tills sorry its vague never got there names.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Londis- Whitgift in Croydon 87 Brighton…

Londis- Whitgift in Croydon 87 Brighton Road. Horrible stuff on 11 of February around 2am in the morning. I come by taxi got some drinks, take a bag pack my drinks, I got home and I see one of my drinks missing, call taxi again to come back (paid again extra money) spoke to the guy that was working there, he blamed me saying that I should check my drinks before I take them, first of all I order I pay I get my drinks and go and all he was saying that I should’ve checked my drinks like is my job having all attitude and being rude to me, I have asked for manager number or email, all he gave me was a receipt with a store number on it, saying it was manager number, absolutely horrible experience, will never go back there cause of this horrible customer service in Londis.

February 11, 2024
Unprompted review
Rated 1 out of 5 stars

Joke

After a hike up Orpington high street was told to come back after 5 to return a parcel.
What a joke, nothing on the website, no good a sign on the window when you are already there!

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking service & false pricing

Went in and firstly half the red wines had no price. There was a hardys on offer and after tearing the young lady away from her phone I enquired if there was anymore merlot. She looked at shelf and said no that's it. After choosing 2 bottles at £6.79 and 2 rolls of sweets and a bag of watermelon cubes I proceeded to till. Wines went through at £6.99 not as advertised (I know it is just 40p but it is the principle) after pointing it out she went over removed the label and I asked why the discrepancy and was told prices change everyday and she walked off. My argument is well change the label it is 6pm at night you had all day. After paying I noticed the 2 rolls of sweets (which were clearly marked up at 40p each) were charged at 85p each. I called her assistant over and enquired to why this was also incorrectly marked up. The girl on the till shouted in front of other customers those are not 40p and the assistant started peeling off the 40p sticker. I by then I had enough and stated I have bought 5 things in this shop and 4 of them are incorrectly marked up to which the reply was 'we are really sorry about that' in a very sarcastic way with no eye contact just kept peeling. This is not the first time this Londis has had things priced incorrectly and will be the last time I visit. Absolutely disgusting customer service and clearly not bothered about selling at the advertised price or customer service.I know it is only £1.30 but it is just the principle of and the attitude. It wouldn't be accepted anywhere else like a restaurant or other places where you expect to pay the price advertised.

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

Awful

If you want to be served by the rudest young woman then head over to Bexley Park Londis! Sadly this is the nearest convenience store to me but I try to avoid it if at all possible but there’s always that occasion when you run out of something. The receipt says her name is Veeraj. She’ll even blame you for creating a queue because you aren’t putting your purchases in your bag quickly enough!

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

The rudest women in the UK

The rudest, most angriest person you'll ever meet is working at the fuel station on Plymouth Road in Plymouth, she snaps at you if you're not typing in your card number in to the machine within milliseconds, or just for anything really? It's actually scary to go in there on a morning when its busy as she has no issues with talking to you like absolute dirt in from of a queue of strangers.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Went into the Bebington store which i…

Went into the Bebington store which i used to do often, explained calmly and politely at first that i was given the wrong cigarettes i was told that would never happen, the manager got very arguementative followed me outside and squared up to me, I am 60 years old was a retail manager for 25 years and have never spoke to a customer like this, absolutely outrageous .

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Londis store , 4 Mitcham road sw17 9na ,

Every single time I go there regarding delivery from Yodel company , either to collect or to sent off , they never has printer working if you want to sent something , which clearly sais , print in store , or to collect, which seems their scanner suddenly stops working . Worse I went to collect my parcel from them today ,it was a gift for my friend for her birthday , and I really needed to get my parcel , guy refuse to give it to me , even though I had parcel nb and all . And he was shouting at me saying he can not do anything. As his scanner is not working . Unfortunately my friend didnt get her birthday gift , was really embarrassing to go empty-handed .
If this store not capable of dealing with this , they shouldn't be listed as a" sent or collect parcels store". They have no manners or communication skills .

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Londis Grandpoint Oxford City

I use this Londis for sending packages and the gentleman who runs it is always so pleasant. On a recent occasion unwittingly I bought a massive package not thinking that might be difficult for him to store as the shop is on the small side so my fault entirely. But instead of refusing to take it he was really kind and took care of it just gently asking if I could avoid larger parcels in the future which of course I will. I was very impressed and grateful.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

londis stenhousemuir superb store and…

londis stenhousemuir superb store and very helpful post office

I called them to see if my parcel was in the post office and it wasn't a problem for them to check unfortunately it wasn't there but it did turn up eventually and again they were only too happy to help

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

The londis store in Redbridge is…

The londis store in Redbridge is absolutely horrible. Went in to return my ASOS order and the member of staff was so rude and abusive. Never in my life have I had such horrible levels of service. A formal complaint has been made but I don’t think it will do any good. Londis need to see these reviews and address these complaints ASAP

November 4, 2023
Unprompted review
Rated 1 out of 5 stars

Extremely rude

The staff behind the counter was extremely rude and very ignorant on his mobile, with no help returning an EVRI parcel, if he is probably the owner, where he thinks he can treat people in this manner.
I have never come across anybody this rude. This shop is on Abbey Road London, Avoid this shop if you have to return a parcel.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Londis Y Felinheli have the best staff…

Londis Y Felinheli have the best staff for customer service. Debbie is the cheeky one and Amanda is the cute one! Seriously though, I visit here a lot and they are always cheerful and helpful. Can't fault them.

October 7, 2023
Unprompted review

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