London Ambulance Service NHS Trust Reviews 

52
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

My sister and I wish to thank the London ambulance service for the skilful care and professional support they gave to our brother Bernard on the 19th August 2026. Matt and Ellen were truly two exc... See more

Rated 5 out of 5 stars

Public/ Cross-agency Commendation For Russ & Cheryl Call Sign: (H305). They Both Truly represented The London Ambulance Service NHS Trust Today! 🚑🙌🙌 They attended the scene swiftly & promptly... See more

Rated 5 out of 5 stars

I was treated by Sarah and Zana who came out to me on 24/6/26. There are not enough words for me to express my gratitude to them both. They were so calm, organised,caring and prepared with everything... See more

Rated 1 out of 5 stars

Totally unsympathetic sociopaths. I was as sick as can be and was vomiting anything I drank or ate in summer when we need liquid. They arrived then drove off after ordering a cab to take me to hospi... See more

Company details

  1. Hospital
  2. Ambulance Service
  3. Home Health Care Service
  4. Private Hospital

Information provided by various external sources

Provides information about the history and management structure of the Trust, details of emergency and patient transport services, publications and recruitment.


Contact info

3.7

Average

TrustScore 3.5 out of 5

52 reviews

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3.7

All reviews

(52)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team

I would like to thank Tom, Maurice and Sam
I had a severe back pain on the 12th of october and the way how this guys treated me was amazing, they made me forget my pain. They took me to St Mary’s hospital and I had a back surgery.
I just want to thank you guys for your help and for your hard work. I can tell you all love your job and you are doing amazing, we really need people like you.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Tabetha & Duncan at Homerton Ambulance Service

Tabetha & Duncan from Homerton University Hospital attended our home as I was so ill and couldn't help myself. My Mum helped me into bed until the ambulance arrived.

Thank you ever so much all of you for helping me and my family. From the time they entered they were friendly, efficient and calming. They gave me an IV drip to help with the extreme pain and other pain meds to calm my system. Please ensure they receive a copy of this feedback as we've always supported the NHS and don't know what we would have done without them. Thank you ever so much💞🫶

October 7, 2024
Unprompted review
Rated 1 out of 5 stars

Ambulance do not want to take people to hospital

The London ambulance service always seem to discourage people from going to the hospital. This is the second time in 3 months this has happen to family members. The first time i insisted and the person was kept in for 2 weeks. This time they persuaded the person not to go.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and caring

Well done Alfie Hobbins, Hayden Roberts and Sam Cole for a very reassuring and professional approach in dealing with my husband. The assessment carried out was very careful and they did their very best to reassure us that the situation though uncomfortable was under control. God bless your dedication and hard work.
George Scerri and Pauline Scerri

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

Racial harassment anti Christian abuse…

Racial harassment anti Christian abuse using systematic data of dead people to encourage abusive Australian persons living at flat 11 Carlton Place to assault in the face last year and ant Christian ongoing asb from flat 3 Carlton Place Se19 1ur spreading of data pro red information of deceased to Australian and Arab persons who have no right to this information

March 17, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience with the LAS

I have stress, anxiety, depression, insomnia, EUPD and adjustment disorder
I've been In and out of A+E numerous times since April about 4 or 5 times on a Section 136
On the 26th July about 12.45am I called 999 as I had self harmed both arms and both legs (outdoors in the park which i couldnt remember how i got there) and some alcohol and had a large kitchen knife on me and LAS told me after telephone assessment said i wasn't an emergency to call 111 so in distress and shivering and not in good shape I called single point of access 12.52am and told them the situation by then I was upset and crying and they called an ambulance on my behalf of me and single point of access at 1.09am told me to listen out for the call so LAS called and then again did a telephone assessment and still said I wasn't an emergency so I called single point of access again I was in a queue so I tried to walk to the hospital when I finally got thro to the same lady at Single point of access she was shocked an ambulance didn't come and saying I was not an emergency so she said continue to the hospital and she'll call me back in 20 mins make sure I got there okay and was safe... I reached urgent care and I callapsed at the enterance and the security guard had to get me a wheel chair and took the knife from me and took me in until a dr/nurse helped me... At 1.29am Single point of access called me back to make sure I was okay and safe and I had arrived at hospital.... While I was in A+E.. a police office called at 3.01am and woke me up and saying the ambulance was looking in the park for me after saying I was in hospital I tried to say what happened and I was upset and crying while talking to her and she apologised there was some kind of mix up... a mental heath doctor heard me upset and came in and I handed him my mobile and he spoke to the police officer and i went back to sleep... the worse experience from the ambulance services :(

September 4, 2022
Unprompted review
Rated 1 out of 5 stars

London Ambulance don't care.

Totally unsympathetic sociopaths. I was as sick as can be and was vomiting anything I drank or ate in summer when we need liquid. They arrived then drove off after ordering a cab to take me to hospital.
Addison Lee, cab company, arrived, waited 20seconds for me, a disabled pensioner, to get 3 flights down before driving off leaving me in the lurch .
I've been to hospital because of physical and mental health issues and, believe me, the police are far more charming ..

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a big thank you to…

I just wanted to say a big thank you to the two girls and the guy who came out to my to reassure me that I was OK and I was quiet unwell with Covid. You staff were absolutely amazing and professional and also l felt reassure after their visit. What great crew a big thank you to you.

Incident details ref; 26103122

Can you please say a big thank youbfrom me (Marc B)

April 15, 2022
Unprompted review

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