London Grow Reviews 1,800

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My X stream aeroponic propagator arrived in a timely fashion. I discovered that one of the spray heads was not working properly, contacted London Grow and a new head arrived the next day. The system... See more

Rated 5 out of 5 stars

I purchased 50 6ft and 50 4ft bamboo sticks, they were the best price I could find and delivery cost was very reasonable. They were delivered within 3 days too! Started using them today and they are e... See more

Company replied

Rated 5 out of 5 stars

Made an order with London Grow and was contacted shortly after informing me that I had made a mistake with my order and was guided to buy the correct equipment for my set up. As this was my first time... See more

Rated 4 out of 5 stars

Very impressed with their customer service!! We ordered a heating tube from them. When it arrived, it was a damaged box inside and the heater didn't work at all. We emailed them and they had it immedi... See more

Company details

  1. Garden Center
  2. Hydroponics Equipment Supplier

Written by the company

Our mission statement is to provide the absolute best customer experience available in the Hydroponics industry without exception. We choose to only sell the best performing products in the world, learning them inside and out to ensure your experience with our organisation and the products we supply are second to none. London Grow is one of the fastest growing Hydroponics retailers in the United Kingdom.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

X stream aeroponic propagator…

My X stream aeroponic propagator arrived in a timely fashion. I discovered that one of the spray heads was not working properly, contacted London Grow and a new head arrived the next day.
The system works well and in less than a week, in October, roots are appearing on some of my cuttings.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick delivery and good products. Will use again 👍👊
Forgot date so just put in closest I think.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Tried to return an item

Tried to return an item, received a mail stating that my request would be reviewed and I would receive further notification. 1 week passed so I emailed customer service for an update. Still waiting London Grow

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very prompt response of replacement of damaged spray nozzle. Much appreciated, thanks James.

August 28, 2024
Rated 5 out of 5 stars

Ordered Bud Candy it was packed…

Ordered Bud Candy it was packed beautifully, I also received an Amino treatments bottle for free it was a really wonderful surprise and also very useful for my plants... Thank you very happy!

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

Made an order with London Grow and was contacted shortly after informing me that I had made a mistake with my order and was guided to buy the correct equipment for my set up. As this was my first time buying growing equipment I have since found out that I will soon need to upgrade a part and buy some extra bits. I will not hesitate to shop here again in the future. Thank you James and everyone at London Grow!

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible packaging, never ordering again

I had X2 bags of Coco bags ordered, you shipped one in a box and the other in a plastic bag. I came home and the plastic bag was at my apartment front door ripped open....if it had been shipped in a box like the other now one would have tried to open it and see inside. Not making any more orders from now on....

August 1, 2024
London Grow logo

Reply from London Grow

Hi, we've had a look into this and you have never purchased bags of Coco from us. The order you have left a review for relates to some fans that you purchased. If you have more than one account with our store, please send us an email with details of this delivery so we can look into it further.

Rated 1 out of 5 stars

Second time in a row my order was…

Second time in a row my order was messed up. Last time they sent me half the amount. Fair enough it was sorted but this time they sent bags of powdered feed that was like bricks because the bags had been sliced through. I'm never using these again. Once is fair enough but the very next time things are sliced up. It seems a bit suspicious to me to be honest.

July 22, 2024
London Grow logo

Reply from London Grow

Thanks for taking the time to pass on your feedback. We've had a look into this and we would not have sent the product out in this condition. The parcel looks to be free from damage in the proof of delivery image, indicating the bag was sliced when opening the parcel. The part A of the powdered feed you have ordered is always more solid than the part B bags.

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