Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Longacres Garden Centres
Dear Diane,
Thank you for your review , we are delighted to read that your order and delivery was speedy and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Bench arrived badly damaged
Bench arrived badly damaged.
Then email ignored.
Called up to complain.
Email was acknowledged and told they would get back to me, then nothing.
Awful customer service.
Totally unacceptable
July 4, 2026
Reply from Longacres Garden Centres
Dear Alexis,
Thank you for your feedback. I can see this is already being dealt with by our customer service team.
We are awaiting your reply to the email we have sent to you today.
kind Regards
Longacres
Ordered a bird table online for…
Ordered a bird table online for collection at Bagshot. It was ready to collect on the day as advised. No waiting at the collection point and was in and out within 10 minutes.
July 1, 2026
Reply from Longacres Garden Centres
Dear Pete,
Thank you for taking the time to write a review for us we really do appreciate it , we are so happy that you found the click & Collect process easy and there wasn't long to wait for your item.
We look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Prompt delivery with tracking system
July 4, 2026
Reply from Longacres Garden Centres
Dear Jane,
We are pleased to read that your order was prompt and look forward to seeing you shop with us again soon.
Best Wishes
Longacres
First impression of first order with Longacres
Ordering process wasn't easy, I kept trying to increase 1 purchase to 4 purchases, but it repeatedly returned to 1 purchase - I found it very frustrating!
July 4, 2026
Reply from Longacres Garden Centres
Dear Denise ,
Thank you for your feedback and we are sorry to hear there were issues with ordering
if we can assist you in any way please do not hesitate in contacting our customer service team who will be happy to help.
customerservices@longacres.co.uk
Kind Regards
Longacres
Excellent service
July 4, 2026
Reply from Longacres Garden Centres
Dear Peter,
Thank you for the great comment, we really do appreciate it.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Carol,
We are delighted to read that you are happy with both our delivery and prices and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Super service as always
Super service as always, the guys were professional, efficient & courteous
July 4, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for your lovely comments regarding our service , its very kind of you and very much appreciated.
Best Wishes
Longacres
The delivery men were brilliant
The delivery men were brilliant. Very very helpful. Thank you
July 4, 2026
Reply from Longacres Garden Centres
Dear Valerie,
Thank you for your lovely comments regarding our transport team, it will certainly be passed on to them.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Eric,
We are pleased that your order was delivered on time and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
I had an issue with my order so…
I had an issue with my order so contacted them. Quick reply and refund of postage costs as a gesture of good will. Was happy with that. Good customer service
June 27, 2026
Reply from Longacres Garden Centres
Dear Debbie,
Thank you for your kind comments regarding our customer service team and they were able to refund your delivery charge for you as a gesture of good will.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Steve,
Thank you for your lovely review, we really do appreciate it and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Disappointed
Sadly, the flowers were pretty much dead on arrival! They also did not match the photo. I had ordered pink colours to match a room and they were bright purple which did not match at all. Overall, really disappointed as this did not match previous good experiences with Longacres.
June 30, 2026
Reply from Longacres Garden Centres
Dear Emma,
We are very sorry to read that you found your blooms to be disappointing.
If you would like us to look into this further for you please contact our customer service team on customerservices@longacers.co.uk who will be happy to look into this for you.
Kind Regards
Longacres
Product as described and delivered on…
Product as described and delivered on time. Good communication about progress with my order.
June 30, 2026
Reply from Longacres Garden Centres
Dear Christine,
Thank you for your lovely review and kind words, we look forward to seeing you shop with us again in the near future.
Kind Regards
Longacres
Excellent Service
Excellent Service
Couldn't buy the product I wanted locally, so ordered online.
The goods arrived quickly, well packed and with a polite delivery driver.
I would be very happy to use the service again
July 3, 2026
Reply from Longacres Garden Centres
Dear Customer,
Thank you for your review and we are so pleased to read that you found what you were looking for with us and your order arrived quickly.
Best Wishes
Longacres
Easy to order online.
Easy to order online. Competitive price. Item received within the expected time frame.
July 3, 2026
Reply from Longacres Garden Centres
Dear Alison,
Thank you for your review , we are pleased to read that you found ordering online easy and you are happy with our pricing and delivery.
We look forward to seeing you shop with us again soon!
Kind Regards
Longacres
Great product
Great product, delighted
Communication in respect of planned delivery could have been better
Delivery agent was very good and helpful
July 3, 2026
Reply from Longacres Garden Centres
Dear Kevin,
Thank you for your kind review and we are delighted to read that you were happy with both the communication and delivery.
We look forward to seeing you shop with us again soon.
Best Wishes,
Longacres
fantastic for the price and service
Placed an online order and the items arrived super quickly as described. Great communication throughout the ordering process and the prices are great. I was so pleased with my order i placed another on the day it arrived.
July 2, 2026
Unprompted review
Reply from Longacres Garden Centres
Dear Holly,
Thank you for your lovely review, we are delighted that you got your order sooner than first thought and look forward to seeing you shop with us again soon.
Kind Regards
Longacres
Reply from Longacres Garden Centres
Dear Kathleen,
Thank you for your kind comments and lovely words.
Best Wishes
Longacres
Absolutely rubbish I ordered a outside…
Absolutely rubbish I ordered a outside clock for my aunties birthday
I rang to chase them up apparently I received an email to say it was out of stock!!
Never received anything
July 2, 2026
Reply from Longacres Garden Centres
Dear Geraldine,
Thank you for your feedback, We can only sincerely apologise that the out of stock email got lost in the ether .
if you need any further assistance please do not hesitate in contacting our customer service team who will be happy to assist.
Kind Regards
Longacres
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