Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
Company replied
The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service…
I recently purchased garden furniture from Longacres Bagshot and unfortunately had some problems post delivery. Customer Services dealt with the situation immediately and effectively. I am so pleased with their service .
July 11, 2026
Unprompted review
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re pleased to hear our Customer Services team was able to resolve the issue quickly and effectively. We appreciate your kind feedback and are glad you were happy with the support provided.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear you enjoy visiting us and that our team consistently provides helpful service.
Kind regards,
Longacres
Longacres charcoal delivery.
Fantastic prices on charcoal. Great website easy to use, excellent communication and prompt delivery.
July 9, 2026
Reply from Longacres Garden Centres
Good Afternoon Linda,
Thank you for taking the time to leave us feedback, we are pleased to hear that you are happy with the service in which we provided you and we do look forward to welcoming you back to us again soon.
Kind regards
Longacres
Reply from Longacres Garden Centres
Thank you for taking the time to leave us us feedback, we look forward to welcoming you back to us again soon.
Kind regards
Longacres
Weber briquettes very good price
Weber briquettes very good price , well packed and quick delivery.
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the price, packaging and speedy delivery of your Weber briquettes.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the price and prompt delivery.
Kind regards,
Longacres
Easy website & great choice!
Easy website to use and so much choice. I found the perfect rattan drypot to use in my water feature. Ordering was easy and delivery was within a couple of days! What's not to like.
Would definitely recommend and will definitely use again.
July 8, 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you found our website easy to use, enjoyed the choice available and were happy with your purchase and delivery.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you were happy with the quality of your plants, the secure packaging and prompt delivery.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packaged.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your order was delivered safely and left in your requested location.
Kind regards,
Longacres
My lanterns were impeccably wrapped…
My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did arrived. I would suggest you don’t use them again as they don’t deliver on time. When I queried the date he said they were short of drivers 🤷♀️
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your feedback. We’re pleased to hear your lanterns arrived safely and were well packaged. We’re sorry to hear about the delay with the courier and will pass your comments on to help improve the service provided.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you received excellent service and that your product arrived on time and in perfect condition.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your order arrived as expected and within a timely manner.
Kind regards,
Longacres
Always a good service and the flowers…
Always a good service and the flowers are beautiful, I do not buy my flowers from anybody else .
July 11, 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you’re always happy with our service and flowers.
Kind regards,
Longacres
Easy to navigate website
Easy to navigate website, competitive pricing, good delivery options!
All round good service, thank you n
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found our website easy to use, our pricing competitive and our delivery options convenient.
Kind regards,
Longacres
Quality goods and quality service
All aspects of the purchase were straightforward and chairs were delivered on date requested with no issues.
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the quality of your purchase and that your delivery arrived smoothly on your requested date.
Kind regards,
Longacres
Florists choice bouquet
Ordered a florists choice bouquet which was looked beautiful. Thank you
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you were pleased with your florist’s choice bouquet and that it looked beautiful.
Kind regards,
Longacres
Delivered on time by a very nice polite…
Delivered on time by a very nice polite and friendly driver.
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your delivery arrived on time and that our driver provided a friendly and polite service.
Kind regards,
Longacres
The delivery driver was great!
The delivery driver was great. He could see i was elderly and offered to carry the compost into the back garden.
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear our delivery driver provided such a helpful and thoughtful service. We’ll be sure to pass on your kind comments to the team.
Kind regards,
Longacres
Excellent product and looks good too.
The product we ordered was excellent quality arrived on time and accurately described on line. However the instructions were not very clear and we did end up having to partly deconstruct before reassembling. The product looks great and very sturdy.
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you’re happy with the quality, appearance and delivery of your product. We appreciate your feedback regarding the instructions and will take this on board for future improvements.
Kind Regards,
Longacres
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