Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
Company replied
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Review summary
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My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
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Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
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The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
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Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Always a good service and the flowers…
Always a good service and the flowers are beautiful, I do not buy my flowers from anybody else .
July 11, 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you’re always happy with our service and flowers.
Kind regards,
Longacres
Easy to navigate website
Easy to navigate website, competitive pricing, good delivery options!
All round good service, thank you n
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found our website easy to use, our pricing competitive and our delivery options convenient.
Kind regards,
Longacres
Quality goods and quality service
All aspects of the purchase were straightforward and chairs were delivered on date requested with no issues.
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the quality of your purchase and that your delivery arrived smoothly on your requested date.
Kind regards,
Longacres
Florists choice bouquet
Ordered a florists choice bouquet which was looked beautiful. Thank you
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you were pleased with your florist’s choice bouquet and that it looked beautiful.
Kind regards,
Longacres
Delivered on time by a very nice polite…
Delivered on time by a very nice polite and friendly driver.
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your delivery arrived on time and that our driver provided a friendly and polite service.
Kind regards,
Longacres
The delivery driver was great!
The delivery driver was great. He could see i was elderly and offered to carry the compost into the back garden.
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear our delivery driver provided such a helpful and thoughtful service. We’ll be sure to pass on your kind comments to the team.
Kind regards,
Longacres
Excellent product and looks good too.
The product we ordered was excellent quality arrived on time and accurately described on line. However the instructions were not very clear and we did end up having to partly deconstruct before reassembling. The product looks great and very sturdy.
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you’re happy with the quality, appearance and delivery of your product. We appreciate your feedback regarding the instructions and will take this on board for future improvements.
Kind Regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the value and speedy delivery.
Kind regards,
Longacres
Great Price and Excellent Staff
Bought garden furniture set with fire pit at a price that could not be matched elsewhere.
Online transaction was simplicity itself and was able to select a delivery date at that point - after purchase I was also sent a £25 voucher for use on future buys, which i have already taken care off.
Only downside was the delivery company failed to deliver on the day and was difficult to get hold off - email received in morning to say they would but no communication throughout the day to say they could not. Staff at longacres were exceptionally polite and pursued on my behalf - did eventually get though to someone who could help at delivery company and was delivered following day.
Delivery shortcomings aside I would absolutely use longacres again.
July 9, 2026
Reply from Longacres Garden Centres
Thank you for your detailed review. We’re delighted to hear you were pleased with your garden furniture, our pricing and the service provided by our team. We’re sorry for the delivery delay but appreciate your patience and are glad we could help resolve this for you.
Kind regards,
Longacres
5 stars
Ordering was simple delivery was hassle free and the price was cheaper delivered than my local garden centre in Devon!
July 5, 2026
Reply from Longacres Garden Centres
Thank you for your 5-star review. We’re delighted to hear you found ordering easy, delivery hassle-free and our pricing competitive.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you found us a trustworthy and reliable company.
Kind regards,
Longacres
As always the flowers were beautiful…
As always the flowers were beautiful and my friend was very happy with them.
DPD delivered within their time frame.
July 14, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear the flowers were beautiful and that your friend was happy with them. We appreciate your kind feedback and are pleased the delivery arrived within the expected timeframe.
Kind regards,
Longacres
Easy to order and the packaging was…
Easy to order and the packaging was great protected my pot, thank you thank you
July 10, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your pot arrived safely and that you were happy with the packaging.
Kind regards,
Longacres
Excellent service great price 😊
July 9, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re delighted to hear you were happy with our service and pricing.
Kind regards,
Longacres
Graduation flowers - exceptional…
It was my granddaughter’s graduation and rather late I found it was traditional to have flowers for the day. I placed the order with a request for a delivery before 11am. Not only were the flowers delivered in time but the quality of the bouquet was outstanding. Each rose perfectly opened. To this day I have never been disappointed by Longacres flowers. Well done and thank you to the florists.
July 16, 2026
Unprompted review
Reply from Longacres Garden Centres
Thank you for your wonderful review. We’re delighted to hear the flowers helped make your granddaughter’s graduation special and that you were pleased with the bouquet and delivery service. We’ll be sure to pass your kind words on to our florists.
Kind regards,
Longacres
Great delivery service
The plants are beautifully healthy and just as pictured on line. They arrived quickly, were delivered with real care, and the driver was very helpful and friendly.
July 6, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re pleased to hear you were happy with the quality of your plants, delivery service and the care shown by our driver.
Kind regards,
Longacres
A pleasant garden shopping experience Very helpful pleasant staff nice…
Very helpful pleasant staff nice restaurant and shop
June 14, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you enjoyed your visit and found our staff helpful and friendly.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with your purchase and the value for money.
Kind regards,
Longacres
easy to order and given a choice of…
easy to order and given a choice of delivery days. Helpful staff when I phoned to check availability. Good price.
July 9, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found ordering easy and that our team was helpful when checking availability.
Kind regards,
Longacres
Items ordered arrived on specified day…
Items ordered arrived on specified day in good condition and were delivered to where we wanted by a cheerful helpful young man.
July 6, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re pleased to hear your order arrived safely on the expected day and that our delivery team provided a helpful and friendly service.
Kind regards,
Longacres
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