Was called the day before my order was due to be delivered saying head office has forgot to load my paddling pool onto the lorry. They said it would be delivered hopefully the following week. Unexpect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My lanterns were impeccably wrapped ,but the carton was torn and I was expected them Wednesday,Thursday and Friday, as emailed with a time of delivery but nothing arrived until Friday when they did a... See more
Company replied
Was a pleasure dealing with Longacres. I ordered a swing seat online and only had to wait a few days before delivery date. I was informed of delivery slot and could also follow the driver on a map in... See more
Company replied
The team at Longacres did my flowers for my wedding in April 2026. They did a phenomenal job putting together two bouquets and 8 button holes plus 15 + bud vases. They really brought my inspiration to... See more
Company replied
Company details
About Longacres Garden Centres
Written by the company
Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country.
We've been selling online since 2002 and have two purpose-built warehouses for stock and packing.
We're multi-award winners including:
- Garden Retail Awards Best Garden Centre 2015
- Horticulture Week Business Award - Best Business Refurbishment 2018
- Best Garden Centre Retailer of Greeting Cards 2023
Longacres
Written by the company
Contact info
London Road, GU19 5JB, Bagshot, United Kingdom
- 01276 486422
- customerservices@longacres.co.uk
- www.longacres.co.uk
4.7
Excellent
40K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with your purchase and the value for money.
Kind regards,
Longacres
easy to order and given a choice of…
easy to order and given a choice of delivery days. Helpful staff when I phoned to check availability. Good price.
July 9, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found ordering easy and that our team was helpful when checking availability.
Kind regards,
Longacres
Items ordered arrived on specified day…
Items ordered arrived on specified day in good condition and were delivered to where we wanted by a cheerful helpful young man.
July 6, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re pleased to hear your order arrived safely on the expected day and that our delivery team provided a helpful and friendly service.
Kind regards,
Longacres
You should make your delivery to the…
You should make your delivery to the exact place where the customer wants it.
July 8, 2026
Reply from Longacres Garden Centres
Thank you for your feedback. We appreciate your comments regarding delivery placement and will take this on board to help improve our service. We’re pleased to have your feedback and will continue working to provide the best experience possible.
Kind regards,
Longacres
It was a great price and a super fast…
It was a great price and a super fast and well packed delivery
Would use again thank you
July 8, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the price, speedy delivery and packaging.
Kind regards,
Longacres
Really happy with my experience
Really happy with my experience. Ordering was quick and easy, the item arrived on time and was exactly as described. The delivery was smooth, and everything was well packaged. Great service from both the shop and the delivery company. Would definitely order from them again!
July 5, 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you had such a positive experience from ordering through to delivery and that your item arrived safely and as described.
Kind regards,
Longacres
Very through and helpful over leaving…
Very through and helpful over leaving the flowers. and when received on return to her home she was delighted with them and gave my friend great joy. Sadly I did not get the message of the person delivering the flowers till the evening as I would definitely called back but his chosen place in the shade and her return not being long after was perfect.
July 8, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear your friend was pleased with the flowers and that our delivery team took care to leave them in a suitable place.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you had a positive experience with us and that your delivery arrived on time.
Kind regards,
Longacres
The delivery was excellent
The delivery was excellent. Can't say more as they are for a birthday that hasn't happened yet.
July 5, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your delivery experience was excellent and that your order arrived safely. We hope the birthday gift is well received and appreciate your feedback.
Kind regards,
Longacres
Brilliant 👏
Brilliant 👏! As usual. Excellent throughout. Easy to order and excellent delivery by lovely people. Thank you,!
July 8, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear you had another great experience with us, from ordering through to delivery.
Kind regards,
Longacres
Great solitary bee homes
Great solitary bee homes which has made great housing for this years bee larvae. strong build and clean facing south in my garden 100% 👍
May 26, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear you’re happy with your solitary bee homes and that they’re providing a great habitat for your garden bees.
Kind regards,
Longacres
I had a great experience ordering from…
I had a great experience ordering from Longacres Garden Centres recently. I got a product I needed at a really good price. I wasn’t sure about when it would be dispatched to me so I reached out to their customer service team and got a speedy response with an update. The product arrived really quickly as they used the next day delivery service. Everything was packaged securely and the product was exactly as described.
June 30, 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you had such a positive experience with our service, from our customer support team through to the delivery of your order.
Kind regards,
Longacres
Goods not delivered as far as I know.
June 27, 2026
Reply from Longacres Garden Centres
Good Morning,
Thank you for your feedback, I have looked at the Third party couriers tracking for your order and I can see that their was an issue with the address and delivery preference was updated by the customer, As there has been no previous email correspondence from yourself for to us to resolve this for you a member of our customer service team will be in contact with you to resolve this issue.
Kind regards
Longacres
Easy ordering on line.
Easy ordering on line.
Arrived ahead of expected date which suited us
July 4, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found ordering online easy and that your delivery arrived ahead of schedule.
Kind regards,
Longacres
Superb in every way!
Superb in every way - just sundries this time - best price anywhere, perfectly packaged, perfect delivery, huge range !
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your fantastic review. We’re delighted to hear you were happy with our prices, packaging, delivery and product range.
Kind regards,
Longacres
Timely delivery and kept up to date on…
Timely delivery and kept up to date on the delivery progress. Driver off loaded the bags where requested. All round good experience.
July 7, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear your delivery arrived on time and that you were kept updated throughout.
Kind regards,
Longacres
Excellent service, great courier and fab furniture
Excellent customer service and great delivery, really happy with Supremo Milan garden set, thank you.
July 14, 2026
Reply from Longacres Garden Centres
Thank you for your lovely review. We’re delighted to hear you were happy with our service, delivery and your Supremo Milan garden set.
Kind regards,
Longacres
Easy to use the site and prompt delivery
Easy to use the site and prompt and helpful delivery.
July 4, 2026
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you found our website easy to use and were happy with the prompt and helpful delivery service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the price, delivery and overall service.
Kind regards,
Longacres
Reply from Longacres Garden Centres
Thank you for your review. We’re pleased to hear you were happy with the quality of your plants and the flexibility of our delivery service.
Kind regards,
Longacres
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.