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Lookagain Reviews 

4,392
•
TrustScore 4 out of 5

3.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company. Many customers are consistently satisfied with the quality and style of the products, often finding them to be good value for money. The ordering process is frequently described as easy, and people appreciate the wide selection of items available. Reviewers also highlight the quick dispatch and delivery of their orders, with many receiving their items promptly and with good communication. However, some customers expressed dissatisfaction with the delivery service, particularly when external couriers were involved, leading to delays or missing items. There were also occasional concerns regarding items arriving separately, missing, or damaged, and some found the delivery costs to be expensive. A few other people also felt that customer service was poor, citing issues with communication and resolving problems like faulty goods or undelivered parcels.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the quick and prompt delivery,... See more

Product

Customers consistently note positive experiences with product quality and value, with many reviewers... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, quick... See more

Service

People report ambiguous experiences with service, with some customers praising the excellent service, perfect... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the good value and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would have given 5 stars, however, the delivery company (Evri) is awful. It is a very simple and quick process to shop with Look again, stock availability , offers, check out options are all great.... See more

Rated 4 out of 5 stars

I ordered three items recently with a £25 voucher when you spend £50, very good offer. All the items came separately on different days, it would make sense and cheaper for them to send products all... See more

Rated 3 out of 5 stars

This company is so slow with everything they do! From delivery (which is one of the most expensive around) to taking payments. I always pay on time and they must send me half a dozen messages telling... See more

Rated 3 out of 5 stars

I placed my order for next day delivery as I needed the item the day after delivery paid £5.99 for next day then received an email telling me it was delayed and I didn't receive the item for 4 days af... See more

Company details

  1. Gift Shop

Information provided by various external sources

Look Again offers you the latest looks at affordable prices. With fashion for her, him and the kids, as well as our extensive homes collection, we're your one-stop style shop. With our exclusive designs, you can stay one step ahead of the high street and your friends, plus you can be one of the first to step out in those key pieces with our Next Day Delivery service. And, even better, there's no worrying about affording it all. Our flexible payment terms mean you have up to 50 weeks to spread the cost, perfect for those big occasions like Christmas and birthdays.

Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(4,392)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Still waiting for order to be delivered…

Still waiting for order to be delivered after 1 week..

Placed an order for next day delivery (paid extra).. a week later the parcel still hasn't been delivered..

Now I see why its called Look Again, because you will always end up looking elsewhere.. so you'll need to look again..

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

A good choice of items

A good choice of items, no matter what you are looking for. Simple to order and delivery is usually quite quick and you are kept up to date with any problems or when your order is arriving.

February 2, 2025
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Delivery was quick but returned 2 items out of 3 . Return was ok to be fair . Still waiting for my money to clear the bank

January 20, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting for an order from 1st…

Still waiting for an order from 1st January. The live chat doesn’t put you through to anyone your just kept waiting and waiting. Absolute joke. 2day delivery? When tracking g my order it state it’s been delayed?

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered

Delivered. By Lindsey who was very considerate and apologized for the delay in delivering due to Christmas. I had constant text from HO letting me know the status of the delivery and when the parcel would b delivered. It arrived on time. The company is very efficient and helpful.

December 23, 2024
Unprompted review

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