Lookers Reviews 

I just collected my new Mini from Charles Hurst Vauxhhall in Portadown and I couldn’t be happier.
From the first enquiry about the wee motor to driving it off the forecourt, Glen was brilliant! He was patient with me , explained everything clearly, and made the whole process stress-free. Very helpful which will forever be appreciated!!!
The car was presented perfectly and the handover was thorough. Really professional service and a lovely showroom experience, an overall friendly environment.
Highly recommend Charles Hurst Vauxhall Portadown and ask for Glen, exceptional customer service.

Great service experience at Lookers VW in Guildford. Served by Dan Murphy.

Joe and Emma have been absolutely amazing through the whole process of buying my New Capri collection. This is now my 5th car from lookers but also ny parents purchase from lookers as well, Emma has been apart of the purchases I've made from day one. Was the first time woth Joe but still carried that same great service. I mean I changed my mind with the car a couple time but was never an issue. Car is great and the after care they provide is always perfect even months or year ahead.

Thanks again, could recommend the colchester team enough

Booked my car in for a factory recall.

Two days later I get dashboard warnings for all systems.

Take the car in and its two weeks before I get feedback that its a drive motor fail.

Another two weeks to get told that the repair would be covered under warranty

My car has now been off the road since the end of May, 2.5 Months

Every time I call, the service agent either isn't at their desk or another call, most calls asking for updates don't get returned.

When you do get a call back, always the same excuse "ill need to go and ask the workshop and ill get back to you",,,,, then no update ever comes.

Asked to speak to the service manager, and no returned call.

No courtesy car, and service agent doesnt know when my car will actually get repaired.

Truely an awful experience.

Very friendly, polite, knowledgeable. We are a returning customer and will not hesitate to buy from Lookers Northallerton again.

Knowlegable, helpful and totally professional staff

I left my car into Charles Hurst for a service. From making the appointment on line to having the service carried out was seamless. The inspection report was made available for me to view. The staff in Charles Hurst were very pleasant and helpful. I have no complaints.

Jake and Daz went above and beyond. They were very friendly and helpful. My car was well looked after. Very happy with the service. Would highly recommend them 😄

Did what they said ,collected car and brought it back

Nothing was any bother. Jack Henderson was a polite, non pushy salesperson. He answered all our questions and explained all the paperwork

Thoughtful attentive staff

Friendly, relaxed and personable

The servicing of the car was carried out in a very professional manner. I was kept informed of progress, from start to finish, also in a professional way

I was told the car would be returned by 19.00. I asked if the car could be returned by 2.30 as I needed to visit my grandson. It was returned by 1.30. Very helpful.
Also had a problem with a warning light. I rang Saturday morning and was advised how to reset. All staff very polite and helpful.

Taylor Irvine looked after me from day one and was polite courteous throughout…and knowing what she was doing.

She explained all the pro’s and cons and never hassled me with the day of the handover so simple

Great experience. Really good customer service throughout

Excellent service - knowledgeable, quick and clear.

Great service provided by aftersales team. So welcoming and kind.

The welcome was very warm. The salespeople understood what I was looking for, and delivered my car with complete knowledge when handing over my car.

Professional and efficient, what more do you want?