Rob Haigh at Lookers Bishops Stortford was a five star salesman. He answered all our questions and made us feel like VIPs. He recommended using the Motorway app to get a better price for our car and... See more
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Sarah was a pleasure to deal with straight from the start. Professional, polite, good product knowledge, a no pressure approach to selling, arranged a test drive immediately. On collection day t... See more
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From my initial enquiry the customer service has been excellent. Lee was very patient asking questions to help me identify the model of car I was lookinb for . From sending videos of the cars that... See more
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Cameron and James both went out of their way to support us in purchasing the car we wanted, Ensuring we were fully informed throughout the process. James sent a in-depth video of the car and the test... See more
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Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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Disaster from start to finish
Disaster from start to finish. Only it was the car that my daughter wanted we would’ve went elsewhere. Only time I’ve ever bought a car and came away angry. Customer service is shocking and car prep not much better. Last car I will be buying from Charles hurst Belfast.
July 20, 2026
Unprompted review
Reply from Lookers
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us. We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers customer service & resolution team.
Excellent
Could not have wished for more! The team were amazing.. listened carefully to what we wanted and due to their impressive product knowledge and emphasis on customer satisfaction, they were able to offer vehicles which met our requirements exactly! There was no rush, no pressure, total emphasis on ensuring we were offered what was requested!! We visited several garages and none come anywhere near the customer experience offered at Lookers Northallerton!
July 22, 2026
Unprompted review
Reply from Lookers
Hi Lynn, we are so happy to read such a great review about Lookers Head Office! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Lookers customer service & resolution team.
I had an absolutely fantastic service…
I had an absolutely fantastic service from Range Rover, especially Jack Kirkpatrick the salesman, he went out of his way to help when I found it hard to get insurance and when i came to pick up my new hse p460e edition he presented my wife with a beautiful bunch of flowers, many thanks Jack for making mine and my wife experience with Range Rover so special
July 21, 2026
Unprompted review
Reply from Lookers
Hello Alan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
A protracted sales experience but all good in the end
The salesman Ish was a very courteous and patient young man who explained everything clearly and thoroughly. The whole process from start to finish took a lot longer than expected due to waiting for a new key to be programmed for a few days and working around salesman’s days off and waiting for the accounts department to confirm payment. The accounts office are not open at weekends so this slowed the process down. Overall I’m very pleased with my car so far and thankful that Ish fulfilled everything that was promised.Duncan the manager was also polite and supportive.
July 18, 2026
Unprompted review
Reply from Lookers
Hi, we appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and raise a complaint about the vehicle aftersales, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers customer service & resolution team.
Not interested in issues
At booking and on check in asked for video of bodywork inspection, was not received. Also charged £140 to look at corrosion on car. All very dismissive even though nissan have 12 year warranty. Photos sent to nissan of poor quality that they didnt accurately show corrosion.
July 9, 2026
Unprompted review
Reply from Lookers
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us. We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers customer service & resolution team.
George couldn’t have been anymore…
George couldn’t have been anymore helpful, made the process very easy!
July 23, 2026
Unprompted review
Reply from Lookers
Hello Lorena, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
From start to finish Nathan has been…
From start to finish Nathan has been super helpful in all aspects, any questions or queries we had he was able to help us and answer to the best off his knowledge, if he didn’t know he he would find out for us, so happy we choose Kia for my new Motability Vehicle
July 22, 2026
Unprompted review
Reply from Lookers
Hi Joanne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
Incompetent expensive service on two cars
We have two MB cars and they both went in for service at Lookers MB Ashford a few weeks ago. About 100 miles after the service, my wife's car showed an error message that the washer fluid level was low, despite the windscreen washers having been used only once since the service. So I had to top up the reservoir myself - it took nearly 2 litres to do so. Clearly the washer fluid had not been topped up at the (very expensive) service.
Then my own car, again about 100 miles after the service showed an error message to reduce the volume of oil in the engine. Clearly it had been overfilled at the (very expensive) service - and this is not the first time I have had this fault after a service.
I expect a lot better than this incompetence for the premium prices they charge.
June 19, 2026
Unprompted review
Reply from Lookers
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us. We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers customer service & resolution team.
Colin checked me in well a head of my…
Colin checked me in well a head of my alloted time which I was incredibly grateful for and even went back to check with the fellas how long it would take for my service. Chris the mechanic who filmed my service was thorough and both were lovely staff
July 20, 2026
Unprompted review
Reply from Lookers
Hello Nicola, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care! - Lookers customer service & resolution team.
Great Customer Service
Great service from beginning to end. Friendly & helpful staff answering my many questions! Nothing was an issue. Absolutely love my new car, Paul explained everything in detail & left me knowing if I need anything he will be there to help. Would recommend.
July 22, 2026
Unprompted review
Reply from Lookers
Hello Shelley, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Lookers customer service & resolution team.
First class service
July 22, 2026
Unprompted review
Reply from Lookers
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
I was very happy with the Sales Executive
I was very happy with the Sales Executive who dealt with me from start to finish. Would’ve been five stars but I had to return to get a couple of items missing from my car which hadn’t been replaced by team prepping the car.
July 10, 2026
Unprompted review
Reply from Lookers
Hi, we appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and raise a complaint about the vehicle after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you,
Lookers customer service & resolution team.
Car been at the garage for more than two weeks
Car been at the garage for more than two weeks paid almost 1k for warranty
Terrible advice
Car is still not repaired
Staff are not helpful or cooperative
They never answer your calls worst people to have dealt with
They don’t answer phone calls
Will never use them ever again
Really bad service will make an official complaint
Many others have the same experience too
July 23, 2026
Unprompted review
Thank you to Darren and Paul for making…
Thank you to Darren and Paul for making my recent VW purchase a pleasure. Both Darren and Paul were very helpful arranging my purchase.
I would highly recommend Lookers VW Gulidford.
Thank you, Ged and Julie.
July 16, 2026
Unprompted review
Reply from Lookers
Hi Ged, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team.
Reply from Lookers
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. - Lookers customer service & resolution team
I was sold a dud car
I would've given zero star if it was possible- I was sold a car with a pre-existing AC leak at Lookers CarHub, Star City, Birmingham.
This dealership delivers very poor customer service and high staff turnover.
During the test drive, I pointed out that the car's AC needed checking and fixing, amongst other issues. I was promised that the car would be fully prepped, including fixing the AC and others.
To our greatest surprise, we arrived to collect our car on the day and found nothing was done, and this was supposed to be a birthday gift for me, we'd to collect the car without a working AC with the promised that they 'd book us back in for the AC to be done.
When the AC was eventaully done, after many calls, emails, and visits, they only refilled the gas without first checking if there was a leakage as required under the law- Motor Vehicle Regulations 2009.
Seven months down the line, the AC needed gas again. I contacted them without no reply then I took it upon myself to re-gas the AC in another garage.
Last month, the AC began to show signs of needing re-gasing again; this would now be the 3rd time in 18 months, which is a strong indication the AC leakage I pointed out during my test drive was not sorted before selling me the car.
I've contacted them for over 3 weeks now, and there's no solution or support provided as yet.
Save yourself an unnecessary headache and buy your car somewhere else. They're only interested in your money.
July 23, 2025
Unprompted review
Reply from Lookers
Hi Margaret, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Couldn’t diagnose a cold
Booked my car in for diagnostics as I knew something was wrong, given a clean bill of health. 3 days later the turbo blew almost killing me and my daughter!
July 15, 2026
Unprompted review
Reply from Lookers
Hi Traci, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Tim was very helpful with everything
Tim was very helpful with everything, if I needed to know anything, or
Wanted anything , made the whole experience very easy and stress free , wasn’t pushy , and seemed very true full
July 11, 2026
Unprompted review
Reply from Lookers
Hi Fred, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
I’ve been with Škoda a few years now…
I’ve been with Škoda a few years now and can’t imagine going anywhere else now. I love all the cars I’ve had and the Servicing/Check experience is just brilliant. I never feel like I’m having the wool pulled over my eyes and the team - particularly Andy Batty - go over and above to help people out. It’s literally a 5 star service!
July 15, 2026
Unprompted review
Reply from Lookers
Hi Zoe, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
Good job by Lookers on major service…
Good job by Lookers on major service for our Puma
July 17, 2026
Unprompted review
Reply from Lookers
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Lookers customer service & resolution team
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