Lookers Reviews 

Sold completely the wrong automatic gearbox oil after insisting it was correct.

The moment there was a sign of liability for potential damage, Charles Hurst Toyota where dishonest about what had happend to avoid me at all costs.

The car is used to take my new born son up and down to hospital.

Is this the dealer you want to spend your hard-earned money with ?

Go to Arnold Clark.
Genuine trustworthy people.

I bought my car on June 26 and the wireless charger has not worked since I bought it. The car has been in twice and all they have done is a software update which didn’t work. I had a A class 70 plate and two 26 plates courtesy car and my phone has worked perfectly fine in all the cars, so why is it not charging in a 23 plate? there advise was to take the case off and use without a case, outrageous behaviour and advise I just want it fixed!!

I also had a health check and they said the front suspension was amber now 3 weeks later it is now red and needs money to be spent to repair.

I have had nothing but trouble with the car and I am paying a lot of money for something that is not fully functional!!

I DONT RECOMMEND BUYING FROM THIS DEALERSHIP AS THE SERVICE TEAM ARE USLESS, I think that they are not doing the work as it’s under warranty, I bet if I had to pay they would have fix the VARIOUS faults with my car. I wish I had kept my old car or gone back to the Dartford dealership which is where I had bought my last few cars and had been with them for 10 years. I have now taken this to the motor ombudsman and hopefully they will get this rectified. I would just like to give back the car and get my money back to be honest as the list of things that are wrong with the car increases weekly it I won’t bore you with all the details.

If you are having issues I recommend emailing the motor ombudsman. I hope for a better outcome!

Leasing company will not delivery to the Isle of Wight, where as other companies will. I don't have an issue with this, even if they charged a little extra. However they are not providing any alternative solutions to this problem at the moment, definitely not customer friendly company.

Easy to book, kept me upto speed on progress of MOT and when car ready throughout the day. Seamless drop off.

Generally painless process & welcome offer of service plan to spread cost. But I could not give 5 stars because I had requested ( on the check-in form) that the alarm regarding the sensors being dirty should be checked but this was not actioned - even though the check box for checking alarm history was ticked as checked.

Easy to book, good friendly welcome and a good interactive service bay.
No fuss, quick and easy.

A seamless while you wait experience for a service and oil change. The staff, and in particular Kath, were friendly and helpful.

Staff were helpful and efficient.
The car was in because of a problem with the AWD system but diagnostic check showed nothing!!!
The mechanic did reiterate a suggestion I made on arrival which I have followed up on and it appears to have cured the problem.
During the inspection I received a text to allow me to track the status of the inspection however it only took me to a screen for booking a new service!!!

Service was spot on, Staff are great, and works were resolved in under 3 hours while I waited for a repair to a random fault that came on the EMS on Monday 3rd August. Booked in and sorted by the Friday... doesn't get better than that when your van is an essential part of your business

Timely reminders, easy booking arrangements, great check-in with no waiting, fast initial assessment and clear information about what else might be required with prices, decent courtesy car and fast collection and payment. Everything is designed to cause the customer the least problems. Well Done the people at Lookers.

First class job and absolutely no problems at all. In constant contact with me and a video / paperwork when the job was completed. Excellent service well done to all involved.

Fantastic service

Staff friendly and welcoming. Car serviced on time and as expected. No unnecessary extra charges.

I had an issue involving missing locking nuts. Somehow it became quite complicated and the service manger had to be involved.
However, the service manager and the customer service representative were both outstanding in their helpfulness, friendliness and professionalism throughout what turned out to be quite a long day for me.
Lookers Volkswagen Preston have always been good to me and this tricky visit was no different.
Keep up the good work folks 😊

Excellent advice and service from lookers. Amazing staff and amazing professionalism. I waited while my car was serviced and mot’d. Great tea and coffee facilities.

I am very happy and satisfied with the customer care shown to me at Charles Hurst, JLR, Belfast.

I had an issue regarding my new vehicle earlier this year. This issue was handled extremely well from the onset to completion.

The two General Managers that dealt with me on different occasions throughout both treated me respectfully and in a very competent and professional manner.

The experience with the Charles Hurst JLR Dealership was down to how these two gentlemen dealt with the issue and in my opinion they displayed their customer care skills at the highest level.

Managers like these are the driving force behind a successful business ensuring customers return to a business in the future.

For me a very stressful situation was sorted at the on set with immediate action taken to correct the issue and to ensure my customer satisfaction at conclusion.

Each time I visited the Dealership I was greeted warmly and was shown the utmost respect which made feel at ease on arrival.

From my experience I have no hesitation in recommending this Dealership and how these two Managers looked after me throughout making me feel valued at all times.

We experienced Politeness,empathy,and expert knowledge of the Motability scheme plus in-depth expertise in the Ford product.

STRESSFUL….That’s my experience of buying a used vehicle from Lookers and having to return it for a refund. I will not buy from Lookers again. I’m still awaiting for my refund and had handed the vehicle back last Friday.

If you have the time, please read the facts and it may help you to make your own mind up if ‘not to buy’ or ‘buy’ from Lookers.

I bought this vehicle ‘at a distance, it was advertised on a ‘used/approved’ manufacturers website. I contacted the Lookers dealership and requested the salesman send me a video of the vehicle, which it duly arrived. In it, the salesman stated “it’s a lovely and cracking vehicle”.
Having bought through this particular used/approved website at a distance two times already, I arranged to have a test drive at my nearest Lookers dealership of a similar vehicle. After that, I agreed to purchase the vehicle and paid to have it delivered to them.

A few days later, I was informed that the vehicle had arrived in the afternoon and ready to pick up next day.
We completed the paperwork and only then I was informed that one of the key fobs was not working and a car mat was missing. The salesman told me that a new key had been ordered and that they needed the car back to reprogram a new key in. He also put a new mat in, but it did not match the others in the car..
He then showed me the vehicle and I noticed a deep scratch on the wing, then having a look around it, we found several chips and scratches. I was not impressed. A sales manager said he had a ‘mate’ that when I was to bring the vehicle back to have the key reprogrammed, they would have bodywork touched up.
I did complain at the time that they should have rung me up prior to handover to let me know of these issues. I could have requested more information on the faults.
I accepted remedial works in good faith and drove the vehicle away with odd car mats, a partially working key fob and with many scratches & chips.

After an hour, I examined this car more thoroughly. I then found the drivers door was really scratched low down, the inside had not been valeted properly. When I lifted the bonnet up, there was a white emulsion around the oil filler cap and unscrewing it, there was more under the cap.
I decided there and then to reject this car and return it to Lookers for a full refund.
I called Lookers and emailed them, but no response.
I complained straight to the vehicle manufacturers’ customer services team through which it was advertised and copied them in. They apologised for this stressful experience and got involved.
Eventually Lookers retuned my call and we arranged to bring this car back and whilst driving it back, an engine management light came on.

I have had no apology from either the Lookers dealership where the car was advertised or the Lookers dealership where I picked the vehicle up for them selling me a car with many faults.

QUESTIONS I HAVE ASKED MYSELF:

-Would I buy at a distance again?…No.

-Would I have bought the vehicle from Lookers having first seen all the scratches, chips, odd car mats, key fob not working, water in engine issue & engine management fault?….No

-Would I have bought the vehicle from Lookers knowing I would not receive an apology during this stressful experience that was not my fault?….No

-Should Lookers, where I picked the vehicle up from, checked the vehicle and let me know of the issues before handing it over to me?….Yes. They just blamed the Lookers dealership that had advertised the car initially for the vehicles current condition.

I hope you find this helpful. Thanks for taking the time to read my experience of buying with Lookers.

Mitchell S is an angel. He made sure I got a good deal. Thank you.