Lookers Reviews 

Generally good service but never received the vehicle health check documentation after the service.

From the moment I looked at cars online to receiving the keys the customer service was amazing, during every step Michael was keeping up to date with everything that was going on and was clear about the next steps going forward

I am incredibly disappointed with the appalling level of service from this main dealer. I naively expected a better experience than an independent dealership, but I have been left thoroughly let down.

The vehicle's charging flap was damaged upon collection. It has taken over two months of waiting to finally get it booked in to have it replaced under warranty.

The car lacked the promised second fob at pickup. A replacement was eventually posted but arrived without an emergency key blade. I had to pay to get the fob programmed myself. I was promised a full reimbursement, but this has never materialized, the same as the key blade. I assume I'll need to arrange, and pay for this myself unexpectedly.

Within a few days of ownership, the brakes felt unsafe. I’ve now been quoted over £1,000 to replace the front discs/pads and fix the rears. This quote was from my local VW main dealer, I was told by Jack in the Blackburn branch where I originally purchased the car that maybe they were making it up to try and get money out of me, WOW!!!!

What is most frustrating is the total lack of communication. Both the salesman and the manager have completely ignored my messages regarding the key blade, the reimbursement, and the brakes. It makes me seriously question the depth and validity of their pre-sales safety inspection.

I have always been a loyal VW customer, but after this experience, I will never buy from them again. Avoid.

Lookers South Woodham, always look after my car with their easy monthly payment plan which gives me breakdown cover too, very pleasant staff and all round good experience

Another fantastic service from Charles Hurst Vauxhall. Great customer care from Jamie …. so good at explaining things and just a great guy. Thanks a million. I left a happy customer.

Amy was very helpfull an polite and kept me in the loop at all times.

Fabulous experience from start to finish, very helpful with the new car and part exchange. Happy with the outcome and the service

My car was going in for an upgrade and then I discovered it needed a service when i rang to see if they could both be done on the same day they were very obliging can’t really fault how I was treated

Amazing Staff Connor went above and beyond to make the experience of changing car as easy as possible

I found the whole experience outstanding. So many times at other dealerships I’ve been treated like im just the driver! However you guys listened to my requests and concerns and absolutely smashed it ! Thanks for your outstanding service.

I am extremely disappointed with the customer service I received.

My Range Rover went in on 30th June at 9:30am for what was supposed to be a one hour diagnostic. At 2:46pm, having heard nothing, I rang for an update and was told my service advisor, Ross, would call me back. No call came.

I called again at 5:27pm and Ross told me the technician hadn't yet given him any feedback.

The following day, I called at 12:53pm and asked to speak to Ross. I was told he was busy and would call me back. Again, no call.

On Thursday at 1:50pm, I rang once more and was again told Ross was busy and would call me back. I explained that I had been waiting days for a callback and still hadn't received one. Eventually, at 2:25pm, another colleague phoned me and explained what was wrong with the car. I told him that was fine and asked him to send me the bill so I could get it sorted. He said Ross would email it to me. Once again, no email arrived.

On Friday at 9:40am, I called to explain that Ross still hadn't sent anything and asked to speak to his manager. I was told she would get back to me, but once again, nobody contacted me.

The lack of communication has been shocking. I have repeatedly had to chase for updates, promises of callbacks were never kept, emails were never sent, and even my request to speak to a manager resulted in no response. This experience has been frustrating and has fallen well below the level of service I would expect from a premium dealership.

Based on my experience, Ross clearly needs more training in customer communication and customer care. If you tell a customer you'll call them back or send them information, you should follow through. I was repeatedly promised callbacks and emails that never arrived, leaving me to chase updates myself every step of the way.

I appreciate that workshops can be busy, but keeping customers informed is a basic part of the job. This experience fell far below the standard I would expect from a premium dealership, and I hope improvements are made so other customers don't have the same experience.

Land Rover
Boucher Road
N.I

My experience at VW Van centre was excellent. Nothing was too much trouble for Lizzy, and my car was ready in a few hours.

Terrible place Avoid at all cost! sold us a faulty Tiguan with leaking roof took year to exchange then replaced with another faulty car, We will not be accepting anymore of their faulty cars this time! awful place, awful products and awful staff, would rate zero stars if was a option

Took my Skoda into Lookers Stockport for it's service and mot. Needed some work doing. I was kept informed by Shaf, who sorted everything out and had me and my 17 year old Skoda back on the road. Superb customer service and a good price for the work. Also thank you took the mechanics who worked on my car. I would definately recommend Skoda Lookers Stockport.

On time. Polite. Helpful.

The staff were great and friendly you got i cup of tea overall it's was great service thanks

Great service as always!

After a DISGRACEFUL experience of customer service from PULMAN VW, DURHAM, after 3 separate visits and 60 miles of wasted journeys, being given incorrect information and a totally unhelpful attitude, LOOKERS VW Teesside took only 20 minutes to assess, diagnose and commit to completing a sensor issue replacement (either via my cars current and valid warranty or as a goodwill gesture should the warranty not cover)
The job was successfully done a couple of weeks later at my service and MOT appointment in a very efficient, honest and highly competent way. ( Under warranty as it happened)
A big thank you to Ashleigh and Jen on the service team for their professional attitude to genuinely wanting to help
How the VW customer service experience from two VW dealerships has been so polar opposite is not a good reflection on the VW brand itself to be honest
This is my own genuine an honest experience which I am more than willing to discuss with VW in much more detail ( of which there is more) to evidence my comments.
Unfortunately both VW and Pulman did not respond to my request to be contacted on surveys that both had sent to me in the first instance
LOOKERS VW TEESSIDE
⭐️⭐️⭐️⭐️⭐️
Fortunately my experience has enabled a few people who I know make their own informed choices and decisions on where they want to have their VW looked after
I’m sure readers of Trustpilot will do the same.

Excellent customer service throughout. The air conditioning in my Ford Puma had stopped working, which given the hot weather we are having was less than ideal. The problem was quickly diagnosed in the most cost effective way and the quote for the work required was explained to me. The repair itself was completed within the estimated timeframe and my car was given a complimentary valet which was a nice touch. I’ve used Lookers Ford in Sudbury for several years and can highly recommend them.

Was easy to make a service appointment at a time to suit me, Service Staff very helpful and professional I was quoted a ‘while you wait’ service time of 1 1/2 hours which was adhered to, complimentary car wash and vac completed the whole experience.