Lookers Reviews 

From walking into Lookers Northallerton on Saturday afternoon within an hour I had test driven Golf GTD, completed the paperwork and told I come pick up the car on Monday afternoon. 1st Class service from start to finish

From the first phone call to request a diagnostic (AdBlue problem) to picking up our fully repaired camper van, the staff were exceptional. We were kept well informed at each stage of the repair journey and some of our ‘daft questions’ were answered respectfully. Ross (senior service adviser) and Aaron (service adviser) could not have been more helpful. And I enjoyed the ‘Glesga banter’ with both.
I’d highly recommend Lookers VW Van Centre, Baillieston and imagine that, given this experience, all future business (servicing etc) that Lookers will be my first port of call.

Well looked after before and after the sale very friendly and professional staff.

Great experience. Treated very well by all and never felt pressured. Brad was excellent.

This was a very comfortable and enjoyable sales experience, buying our new car. Our salesperson was relaxed and friendly and had excellent product knowledge. Sale was completed on time. Communication was great throughout and the handover session was particularly enjoyable. Well done Phil. Highly recommended.

Great experience overall. All members of staff were really helpful and made the process feel like a breeze.
Excellent customer service.

Excellent no pressure process for purchase of new car

Terrible. Arrived this morning to be told my service had been cancelled. Woman on desk had horrendous attitude and nothing to do with them was the call centres fault. Need some customer care skills, awful attitude.

Had a problem arise suddenly and still managed to fit me in the next day , my car is my work so appreciate not having to wait a few days to get the car seen .

Overall great xperience! Chloe was lovely, helpful and good craic. Charles Hurst could have offered more incentives considering I bought a brand new car eg servicing plan, any extras??
Would buy from them again. Thank you

As usual friendly welcoming staff at lookers. This is the fifth Audi we have bought and do love the car but the experience was somewhat tainted. On first viewing found a section on the dash under the steering column not fitting correctly and back seat covered in food crumbs. Sales team and service technician tried to rectify on the day but it needed new parts to rectify the dash problem. All done one week later, car looking great as a new Audi should.

Easy booking procedure, staff were helpful and kept us informed throughout.

I picked up my new car yesterday at Charles Hurst Toyota in Belfast. The entire experience was superb. Debbie was so professional, knowledgeable and helpful.

I wasn’t sure which car I wanted and Debbie was very accommodating- allowing me two test drives!!
I settled on the Yaris.

Friendly pleasant staff - Matt was great to deal with. The car (Tiguan) in excellent condition. Decent part-exchange offer. All round very happy.

Helpful from start looking at cars to buying one. John explained all necessary information plus helped with my changeover of paperwork for new car

Staff are helpful and polite. Following a service / mot, I was mislead online about work required on my vehicle so I paid it, which I understand was unintentional due to wording on their portal. I take partial responsibility as I should’ve just called to check before paying. However when I brought this to the attention of staff members, I was assured I would be contacted and likely compensated for the money I had unnecessarily spent. Still no contact.

Absolutely delighted with my new car. Many thanks to George Milton for his support and advice to ensure I selected the correct model to suit my needs. I am extremely appreciative of his patience and guidance in helping me feel comfortable and at ease and positive that I have made the right choice of vehicle.

Purchased a nice 883 sportster from James at Yamaha used bikes, no hassle no hard sell no pressure so a big thanks. Also a big thanks to the service team on getting the bike ready on such short notice.Still the place to buy a used machine.Thanks to all.