Extremely friendly & knowledgeable staff. Nothing was too much trouble. Helped with the all the technical side of the car & functions & seven synchronised my phone etc plus set up favourites etc... See more
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Sarah was a pleasure to deal with straight from the start. Professional, polite, good product knowledge, a no pressure approach to selling, arranged a test drive immediately. On collection day t... See more
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We purchased our first ever new car (Skoda Karoq Estate) from Lookers in Guildford. We would like to thank Ismail Shah who patiently guided us through all the many options available which really helpe... See more
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From entry into Lookers we were offered help if we wanted it but experienced no sales pressure which was appreciated. Once we asked for help it was quickly given and we met Jack Ashurst who was very p... See more
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Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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36+ days for a refund following their…
36+ days for a refund following their error!
After trying to buy a used car which we had test drove and paid our deposit for we were told the following day that it had previously been sold! How can a main dealer sell a car twice?
This took place on the 21st June. We are now 4 weeks on and still have no refund. We raised a formal complaint and have been told it could take 14 days to resolve! WHAT? It’s refund! What do they need to investigate?
We even spoke to the manager at the dealership Sam who was oblivious to our chasing and complaint! They really are unprofessional amateurs! All they are interested in is selling new cars, hitting their targets, making their bonus. All of you who say how nice they are, how easy it was.. yes the cash is flowing into their account! It’s a different matter when it’s coming out of their account. No compassion, no recompense for their blatant failure to manage their own operations properly.
Pathetic customer service / support.
Did you buy a Mini reg MD71 HPX, nice car, it test drove well. I would be fuming if the garage had let others test drive it after I bought it!
Well, let’s see what Monday brings. Small claims court is next!
July 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lookers
Hi Paul, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
-Lookers customer service & resolution team
No delays
No delays. Work was started as soon as I got there.
The work took enough time to have a proper breakfast.
Ellie was excellent on the booking in. Also helped out with a quote for another service plan.
Wayne as always did an excellent job.
July 14, 2026
Unprompted review
Reply from Lookers
Hi Martin, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
-Lookers customer service & resolution team
The staff were very courteous when I…
The staff were very courteous when I brought my car in today
July 13, 2026
Unprompted review
Reply from Lookers
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
-Lookers customer service & resolution team
Golf Purchase
Cameron and James both went out of their way to support us in purchasing the car we wanted,
Ensuring we were fully informed throughout the process. James sent a in-depth video of the car and the test drive. Cameron supported with the purchase of the car and even setting up the app to the car. These fella’s are fabulous in knowledge and support. Thankyou chaps.
July 16, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Tyre pressure sensor keeps…
Tyre pressure sensor keeps malfunctioning after service. The SOS call warning fault was also not fixed. To add insult to injury, they emailed me a promotion code for a free hotel stay. None of this was mentioned when I booked over the phone so I missed out on that. Hundreds of pounds spent for my car to have more problems than when it went in
June 27, 2026
Unprompted review
Reply from Lookers
Hi, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Easy going process from start to…
Easy going process from start to finish. All questions answered, all issues addressed. Would certainly deal with Vasile and Manesh again.
July 16, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Very knowledgeable friendly staff
July 15, 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
New car purchase
Dan was excellent and explained every step clearly. Always got back to me when i called. Did a great deal too!
July 16, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
That Lookers Newcastle Service desk staff are excellent
Claire as always was extremely helpful and efficient.
July 14, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Very efficient and professional service…
Very efficient and professional service Richard was really polite and helpful
July 17, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Richard Dunne was friendly and very…
Richard Dunne was friendly and very helpful
July 16, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Very helpful efficient at reception and…
Very helpful efficient at reception and also in the work shop
July 15, 2026
Unprompted review
Reply from Lookers
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Reply from Lookers
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Called in today interested in buying a…
Called in today interested in buying a new Seat walked round the showroom twice and outside for 30 minutes not one person approached me or asked if I needed anything so left went to Arnold Clark completely different experience new car ordered
July 17, 2026
Unprompted review
Reply from Lookers
Hi Christine, we sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint about the vehicle, service and aftersales either before or after the sale, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide more information on how we manage complaints.
Thank you, Lookers customer service & resolution team
Reply from Lookers
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
New car day
From my initial enquiry the customer service has been excellent. Lee was very patient asking questions to help me identify the model of car I was lookinb for . From sending videos of the cars that I as interested to arranging for me to test drive . Lee guided me through the various options available to purchase a car and made the whole process very easy .
Would highly recommend this garage and Lee .
July 16, 2026
Unprompted review
Reply from Lookers
Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Lookers customer service & resolution team
couldn't be happier
couldn't be happier, friendly, informative, no pressure sales team. ford transit was as expected and has been driving smooth with no issues for 2 months. would definitely recommend
May 7, 2026
Unprompted review
Reply from Lookers
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Lookers customer service & resolution team
Great experience
The process from choosing the right car to purchase was very straight forward and informative.
I’d particularly like to thank Alan Martin whose expertise in guiding us through the purchasing experience, this was greatly appreciated.
July 7, 2026
Unprompted review
Reply from Lookers
Hello Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! We look forward to your next visit! Take care!
Lookers customer service & resolution team
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