Pleasant, efficient and friendly staff as usual. Started work on my car almost immediately and provided me with coffee whilst I waited. Very good customer service providing me with a video of the car'... See more
Company replied
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Brian provided outstanding service from start to finish. He explained everything clearly, answered every question with patience. He made the whole buying process straightforward and stress free. His f... See more
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I recently part-exchanged my car for a new one and, although there have been a few wrinkles to iron-out, I'm pleased to say that Mercedes Tonbridge have looked after me and kept me updated throughout.... See more
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Great service from beginning to end. Friendly & helpful staff answering my many questions! Nothing was an issue. Absolutely love my new car, Paul explained everything in detail & left me knowing if I... See more
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Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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Windscreen refit
Work appears to be satisfactory it just took far too long almost 3 months!!!!
July 24, 2026
Unprompted review
Reply from Lookers
Hi Robert,
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about the service and/or after-sales, either before or after the sale, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website and completing our online form using the following link: https://www.lookers.co.uk/complaints.
Thank you,
Lookers customer service & resolution team
Great customer service from Jason
Great customer service from Jason. Made to feel welcome and very easy. Would definately use again.
July 27, 2026
Unprompted review
Reply from Lookers
Hi David, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
10/10
Normally I avoid using the larger companies but Lookers Ford Transit centre at Cargo Fleet Lane has been incredibly friendly and helpful as well as showing expertise with technical problems that other Ford dealers have struggled.
July 23, 2026
Unprompted review
Reply from Lookers
Hi Miles, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Fully informative
Fully informative. Estimated time of collection on time. Staff pleasant and professional.
July 23, 2026
Unprompted review
Reply from Lookers
Hi Keith, we are so happy to read such a great review about Lookers Head Office! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Excellent service and staff always very…
Excellent service and staff always very friendly and helpful, the salesman Scott was excellent and very helpful
July 24, 2026
Unprompted review
Reply from Lookers
Hi Martin, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
Improved experience following a complaint
Although our past experience with Lookers Stockport Seat has been poor, I have to give credit where it is due. After complaining, I was very well looked after and the problems we had with poor communication and incomplete repairs were taken seriously. Based on our most recent visit, it would be four stars but I feel obligated to be honest about the general service levels.
July 24, 2026
Unprompted review
Reply from Lookers
Hi Natalie, we appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about the service and/or after-sales, either before or after the sale, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website and completing our online form using the following link: https://www.lookers.co.uk/complaints.
Thank you,
Lookers customer service & resolution team
Very good experience
Jack Vipond was knowledgeable, helpful and professional throughout the purchase of the car. I have also found all staff polite and helpful whenever i have had to contact the Middlesbrough branch.
July 24, 2026
Unprompted review
Reply from Lookers
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! If you have any further questions, please don't hesitate to reach out!
Lookers customer service & resolution team
First service.
I rate Lookers because they looked after my van, to me it’s a camper van and I seriously look after it in every way. It’s immaculate inside and out. The girl in reception was very helpful, the service was carried out while we waited, with ample water, tea and coffee in pleasant surroundings. Highly recommended, I will definitely take my van back there again !
Mr and Mrs C Wilson.
July 21, 2026
Unprompted review
Reply from Lookers
Hi, we are so happy to read such a great review about Lookers Head Office! Please don't hesitate to reach out if there's anything additional we can do for you.
Lookers customer service & resolution team
Wouldn’t go past Toyota Charles Hurst
This was my third time buying from Charles Hurst Toyota. Dealt with Barry on each occasion. The fact I keep going back says it all- staff are friendly, informative & not pushy. Customer service is excellent, they respond quickly to phone or email query.
July 22, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Good advice and level of communication
Good advice and level of communication. Friendly and efficient customer service.
July 11, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Lookers Northallerton
Lee at Lookers Northallerton helped us from start to finish with the professionalism we have come to expect from the branch having dealt with Jack for our last purchase.
Would make this the 1st place we look for any future car
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Cameron was brilliant all the way…
Cameron was brilliant all the way through the process
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
My c class Merc showing messages…
My c class Merc showing messages regarding battery issues, every now and then. The car is 2023 model and still under dealer warranty.
Contacted Ashford and Maidstone branches but told they are not sure if this issue covered by warranty.
Promised someone will call back but nothing happened.
July 27, 2026
Unprompted review
Reply from Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Great experience
Great car service! Neil Gibson was great—friendly, professional, and very helpful throughout. He made the whole experience smooth and stress-free.
July 15, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
The whole experience dealing with Rihad…
The whole experience dealing with Rihad in used car sales was exceptional from start to finish totally happy to deal with lookers and its sales team Especially special recognition to Rihad in the used car sales Department excellent customer service.
July 11, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
First class service
Staff were friendly I was told a rough time to expect my car back got a text message with the report of all that was done on my car and a phobe call a few mins later tovinform me my car was ready to be picked up an hour before expected delighted
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Above and Beyond Expectations
Friendly, swift, pleasent experience. I felt the salesman went above and beyond my expectations which is rare. After sales equally so after a small issue was dealt with without question or hesitation. 10/10.
July 16, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Paige, Newcastle Service Legend
Fantastic work from Paige this afternoon.
Came to her trying to organise a MOT & a Recall before a family holiday & she managed to organise it all in time & with a courtesy car. Thank you Paige for being an absolute customer service superstar! Give Paige a payrise, she deserves it ❤️
July 27, 2026
Unprompted review
Reply from Lookers
Hello Andy, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! We hope you have a great day! -Lookers customer service & resolution team
Friendly and informative throughout
Friendly and informative throughout, with no pressure selling at all.
July 25, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Good service
Good service from the service department throughout - from booking to receiving a clean car at the end.
July 22, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
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