Lookers Reviews 

Bought Audi for 20 years, and the service is why we keep coming back
4 years ago we went to Wearside Audi and were so impressed with James Vaziri that when he transferred to Silverlink so did we :)

Richard from lookers Stockport was amazing, contacted my lease company to ensure everything was sorted, great communication!

We are motability customers and had a bad time at the Crawley branch (nothing to do with this branch) trying to place out order and our next nearest VW centre was Guildford. So qué a grumpy me trying to make an order at the Guildford branch.
My gosh what a difference! This branch really looked after us, dealt with me being a grumpy moo and I left smiling and laughing. They made the process so easy and kept us updated along the way. Collection was so smooth and easy and Malcolm understood that I didn't want a faffy handover I wanted a speedy run through and to go, his manager was phenomenal too and was who we placed the order with and Paul was brilliant after a disastrous morning on pick up day meant that the previous motability vehicle broke down in the morning. They were so supportive and accommodating to us having to come late due to waiting to the RAC.

I WOULD 10000000000000000% RECOMMEND.

Car booked in for routine service on a stay and wait basis. Kept informed throughout the process and all work carried out to a high standard and finished within informed timescales

Had originally booked service for Wednesday 15 July, agreeing to leave car at Mallusk on the evening of Tuesday 14. At no time was informed Mallusk was closed that day, so had to re-book for Wednesday 22 July. This caused disruption to my working hours and also financially in long run

Service was completed successfully but the disruption and delay was poor

Sarah was very professional and very helpful.
She kept me informed throughout the day, had the my car ready for me to collect without a lengthy delay.
Excellent service.

Unreal to deal with
Kevin has a customer for life
So professional
The best salesman I’ve ever dealt with

Grant was very knowledgeable and helpful in explaining many steps. The sale process was unpressured, professional and well organised.

Excellent service by professionals who are friendly, helpful and extremely knowledgable. They go above and beyond to help, assist and ensure you have the car you want to your exact specifications.

Excellent staff couldn’t be more helpful and give me different payment options talk me through everything

Excellent service and great communication from the staff. Brilliant outcome 👏

The sales team was very helpful and knowledgeable with out any pressure.

Always very polite and ensuring that customer kept informed about what work is required and very cost competitive - fantastic service provided

Lewis was a great salesperson, knew exactly which add ons would be useful for my profile, and was very professional throughout my time spent buying.

Very good
Good service
Everything was perfect

Great service and experience buying a used car at lookers Ford Leeds. Thanks to Zee for helping me with all my questions.

I purchased a dacia from lookers Stockport on 13th July 26 and was told there was no one in from admin to complete the warranty paperwork. I was told I could pick it up from them the next Monday. I arrived at lookers Stockport on the Monday and was told they hadn't been sorted as they didn't have my address which is a lie because I had been there and completed all the other paperwork. They then said that once they had my address they would send the warranty paperwork to me via post. After waiting 6 days I contacted them this morning to ask if it had been sent yet and wad told they hadn't and they emailed them to me and told me they don't send them by post. So basically lied to me about the process. This imo is totally unprofessional and unacceptable. Now I have to print out my own paperwork having spent over £10000. I have had better service from back street car sales lots than this.

Excellent customer service and staff extremely friendly.

Firstly I would like to give a positive review of our salesperson, he’s was polite, friendly and professional.
Unfortunately from there on in the dealership let him down…
We purchased a Mercedes GLC approved used vehicle…
We were advised the car would be 7 to 10 days maximum to get it ready it took 25days!
Whilst waiting in the showroom when collecting the vehicle I checked the DVLA app to make sure it had a current MOT as due to the time taken to get the car ready I felt dubious.
Low and behold it only had 6 days left of current MOT!!
We were advised that a member of service would contact us the very next morning to remedy the issue and we would be supplied a courtesy car for the inconvenience.
Nobody from service contacted us!!
I was flabbergasted that a Mercedes Dealership could be so lackadaisical!!!
The issue clearly to my mind, was the vehicle had not been checked over properly… its stands to reason if it had not been into the workshops for an MOT it had not been inspected mechanically or serviced either!!
Due to lack of confidence I now felt, I booked it into a local Mercedes specialist for an MOT and full service!
Unfortunately the issues do not stop there, after washing the vehicle myself it became apparent that there were swirl marks in the near side paint work!! It looked like a 6 year old had tried to mop and polish it… So I had a local valeting company come and sort it out properly, I believe it’s called paint correction….
I opened the boot, in the side rear pillar there are courtesy lights, the one on the right had side was completely missing! This car clearly had not been into the workshop for inspection! Again the local Mercedes specialist ordered and installed a new one for me…
I actually thought long and hard before posting this review, the dealer principle needs to be made aware of the dealerships failings so that matters can be improved.
As dealer principle you are in charge of all departments making sure they work together seamlessly, giving your customers the service they expect from Mercedes Benz.
There are too many vehicles coming into this country now from China, taking sales from you with there Hi-Tech well appointed vehicles. You can not afford to let your sales team down or your customers….!!
Please sort this as matter of urgency before we see Mercedes employees out of work!!

Great customer service throughout the full buying process, Glen Wilson was brilliant in answering all my questions about the car & arranging a quick collection! Would certainly buy from Charles Hurst again.