Pleasant, efficient and friendly staff as usual. Started work on my car almost immediately and provided me with coffee whilst I waited. Very good customer service providing me with a video of the car'... See more
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Brian provided outstanding service from start to finish. He explained everything clearly, answered every question with patience. He made the whole buying process straightforward and stress free. His f... See more
I recently part-exchanged my car for a new one and, although there have been a few wrinkles to iron-out, I'm pleased to say that Mercedes Tonbridge have looked after me and kept me updated throughout.... See more
Great service from beginning to end. Friendly & helpful staff answering my many questions! Nothing was an issue. Absolutely love my new car, Paul explained everything in detail & left me knowing if I... See more
Company replied
Company details
- Motor Vehicle Dealer
- Car Dealer
- Car Repair and Maintenance
- Truck Dealer
- Used Car Dealer
- Used Truck Dealer
About Lookers
Written by the company
As one of the top three motor vehicle retailers in the UK, Lookers represents some of the world's leading new and used car and van manufacturers for sale within our dealerships and online. With hundreds of dealerships and showrooms throughout the UK covering a wide variety of franchises, our dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Our new and used car dealers are located throughout England and Scotland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car,or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Lookers car dealerships and accident repair centres we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for a fleet of cars or commercial vans for sale, we consider customer satisfaction to be paramount.
At Lookers you can get whatever you want, however you want it. Choose from 32 manufacturers and over 5,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with Lookers signature care and attention.
Written by the company
- The success of The Lookers Group has always relied on the satisfaction of our customers and this continues to be the driving force behind our business today.
- Lookers is one of the UK’s most established automotive retailers which has been operating for over 100 years. We are proud to represent more than 30 leading car manufacturers, offering our customers a wide variety of new, nearly new and used cars and vans. Our dealerships are located throughout the UK and Ireland.
Contact info
United Kingdom
- www.lookers.co.uk
4.5
Excellent
22K reviews
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Cameron was brilliant all the way…
Cameron was brilliant all the way through the process
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
My c class Merc showing messages…
My c class Merc showing messages regarding battery issues, every now and then. The car is 2023 model and still under dealer warranty.
Contacted Ashford and Maidstone branches but told they are not sure if this issue covered by warranty.
Promised someone will call back but nothing happened.
July 27, 2026
Unprompted review
Reply from Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Great experience
Great car service! Neil Gibson was great—friendly, professional, and very helpful throughout. He made the whole experience smooth and stress-free.
July 15, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
The whole experience dealing with Rihad…
The whole experience dealing with Rihad in used car sales was exceptional from start to finish totally happy to deal with lookers and its sales team Especially special recognition to Rihad in the used car sales Department excellent customer service.
July 11, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
First class service
Staff were friendly I was told a rough time to expect my car back got a text message with the report of all that was done on my car and a phobe call a few mins later tovinform me my car was ready to be picked up an hour before expected delighted
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Above and Beyond Expectations
Friendly, swift, pleasent experience. I felt the salesman went above and beyond my expectations which is rare. After sales equally so after a small issue was dealt with without question or hesitation. 10/10.
July 16, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Paige, Newcastle Service Legend
Fantastic work from Paige this afternoon.
Came to her trying to organise a MOT & a Recall before a family holiday & she managed to organise it all in time & with a courtesy car. Thank you Paige for being an absolute customer service superstar! Give Paige a payrise, she deserves it ❤️
July 27, 2026
Unprompted review
Reply from Lookers
Hello Andy, thank you for your kind review; we are happy to pass along your comments to the team here at Lookers Head Office! We hope you have a great day! -Lookers customer service & resolution team
Friendly and informative throughout
Friendly and informative throughout, with no pressure selling at all.
July 25, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Good service
Good service from the service department throughout - from booking to receiving a clean car at the end.
July 22, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Fabulous customer experience and…
Fabulous customer experience and service. David made my daughter feel very special when she picked up her A1 -the big reveal was great. We would definitely recommend buying a car from Lookers.
July 21, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Excellent service apart from taking too…
Excellent service apart from taking too long.
July 23, 2026
Unprompted review
Reply from Lookers
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day. -Lookers customer service & resolution team
I am glad the car lights are now…
I am glad the car lights are now working but I find it strange that the problem could have been resolved by following 3 simple steps over the phone . Seems like a waste of time and money to me .
July 21, 2026
Unprompted review
Reply from Lookers
We appreciate your custom and always aim to provide our customers with great service.
We are committed to improving our processes and would love to hear more about your experience. If you would like to share more details and feedback about your experience, or if there are any suggestions you may wish to raise that could help us improve our service, you can do so by visiting our website - https://www.lookers.co.uk/complaints - and by completing our online form using the following link - Customer Feedback Survey.
Thank you, *Lookers Motor Group*
Excellent customer care
James was lovely, very helpful, explained everything very well
July 25, 2026
Unprompted review
Reply from Lookers
Hello Gillian, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day. -Lookers customer service & resolution team
Bought Audi for 20 years
Bought Audi for 20 years, and the service is why we keep coming back
4 years ago we went to Wearside Audi and were so impressed with James Vaziri that when he transferred to Silverlink so did we :)
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Richard was amazing
Richard from lookers Stockport was amazing, contacted my lease company to ensure everything was sorted, great communication!
July 22, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Phenomenal service I would recommend
We are motability customers and had a bad time at the Crawley branch (nothing to do with this branch) trying to place out order and our next nearest VW centre was Guildford. So qué a grumpy me trying to make an order at the Guildford branch.
My gosh what a difference! This branch really looked after us, dealt with me being a grumpy moo and I left smiling and laughing. They made the process so easy and kept us updated along the way. Collection was so smooth and easy and Malcolm understood that I didn't want a faffy handover I wanted a speedy run through and to go, his manager was phenomenal too and was who we placed the order with and Paul was brilliant after a disastrous morning on pick up day meant that the previous motability vehicle broke down in the morning. They were so supportive and accommodating to us having to come late due to waiting to the RAC.
I WOULD 10000000000000000% RECOMMEND.
July 25, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Car booked in for routine service on a…
Car booked in for routine service on a stay and wait basis. Kept informed throughout the process and all work carried out to a high standard and finished within informed timescales
July 22, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Had originally booked service for…
Had originally booked service for Wednesday 15 July, agreeing to leave car at Mallusk on the evening of Tuesday 14. At no time was informed Mallusk was closed that day, so had to re-book for Wednesday 22 July. This caused disruption to my working hours and also financially in long run
Service was completed successfully but the disruption and delay was poor
July 22, 2026
Unprompted review
Reply from Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
Sarah was very professional and very…
Sarah was very professional and very helpful.
She kept me informed throughout the day, had the my car ready for me to collect without a lengthy delay.
Excellent service.
July 24, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
Unreal to deal with
Unreal to deal with
Kevin has a customer for life
So professional
The best salesman I’ve ever dealt with
July 9, 2026
Unprompted review
Reply from Lookers
Thank you for your 5 star rating! We take pride in providing excellent customer service and an easy buying experience. We're glad that we were able to assist you with professionalism and flexibility. We appreciate your business!
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