Lord & Taylor Reviews 

I ordered some shoes and paid for the 2-3 business day delivery. They took a week to ship but shipped me a disgusting pair of pants that had a sticker saying sneakers. WHO confuses pants with sneakers? Customer service does not care whatsoever. My address was not properly put in, actually I only featured as the return address. Shipping company was New York && Company. Except if you want to lose your money DO NOT BUY FROM THEM. This is a scam.

Have placed 3 orders with them so far, but I am about to stop ordering from them. Horrible customer service. I texted the # it says online and they never responded. Live chat isn't working on the website. I emailed them asking them a question and whoever from customer service responded is literally stupid. Completely ignored what I asked twice and answered to something I didn't even ask. I placed an order and wanted to change the color of an item I ordered. How hard is that to understand? and no reason they can't do that for me since the order has not shipped yet. Beyond annoyed/ticked off at them.

DO NOT order from them. They are not the same store at all. I bought a dress, and when I purchased it, it was returnable. When I decided I needed to return the dress, Lord and Taylor literally changed their return policy to: all sales final. One day I could return the dress, and the next day I couldn’t, because they they changes the website so that I could not get a return label. They do not have a phone number, they claim you can have a “chat, but there’s no link to have that chat and they have a text option but of course no one responded. It has been a nightmare trying to get this resolved!

Made an order on January 31 and today is February 13 sent shipping label but package has not moved since. I’ve emailed them and got no response or refund

There is no department store near my location. So I do lots of online shopping. L&T’s customer services are good and also professionally solve the lost shipment and the returns. That makes me feel confidence in doing shopping on line with L&T. I also like lots of L&T’s products very much.

1 of my item was wrong size the other item was missing there is no live customer service to speak to

I ordered shoes and you cancelled the order. Was looking forward to the shoes too.

Terrible. Sizing bad and non returnable…very upset about my purchase

My package is stuck in transit at the post office and I never received my order

Everything was on time, jeans are great

Found and amazing deal on Sferra bedding. Fast and free shipping was an added bonus!

No response from text customer service. No response from email customer service. No response from online chat customer service. No telephone number. DO NOT PURCHASE FROM THEM. Wrong items arrived, now part of set sold out and I have random pieces that don't go together.

Truly the worst customer service ever. I will never order from them again and I truly believe no one should order from them. Do your self a favor and order from Bloomingdale’s

Purchased dresses for my niece's wedding. Returned the ones that did not fit after1 week of purchase using their return label. That was almost 2 months ago and have not gotten any money back after 3 attempts for response. I am not sure what to do next. It is a lot of money sitting on my credit card and they have at this point stollen my money. Nice dresses, and I used to work at L&T stores but will NEVERRRRRR purchase from them again.

If I had known that the high end, reputable store chain known as Lord and Taylor had declared bankruptcy in 2021 and closed all the brick and mortar stores, I never would have purchased from this online only retailer. The UPS return label they provided was addressed to Chic Home Designs LLC.

I returned a robe that I had only tried on on the day I received it using their provided label. They received it 12/7/2023. I contacted them 12/14/2023 to be told they had a back log processing refunds. I contacted them 1/14/2024 asking where my refund was and received the same sort of response. I replied that I wanted my refund and they replied they had escalated my inquiry to the team. On 1/19/2024, I emailed again and said I was contacting American Express if I didn’t receive a refund immediately. I haven’t heard from them since. I have turned everything over to American Express.

Don't have a problem or question with this outfit. I've tried to use a variety of options such as email, txt, and the support chat. To no avail. Crickets. I kept trying, repeatedly, cutting and pasting the origninal question, send link to my shopping cart so they have the most info possible. Nothing, nada. The telephone is not an option. I had a cart full of items I was trying to purchase (but was having trouble with the promotion codes). The cart just sat there and the sales period expired. Oh well. But imagine this is how they treat someone trying to place an order. They ignore folks trying to part with their money! Imagine if you are trying to get money back, return something and you have a question. This is a warning, don't get yourself in that position.

If I could give zero stars, I would. I ordered a dress 2 times. The first time it was on sale and I ordered from the website because it said my size was available. When it did not arrive, I contacted the store to find out where it was. They said the dress was not in stock but didn't refund my money until I contacted them. I ordered again at the higher price and was sent a link to an app called Shop to track the shipment. The app showed that the dress was delivered but it never arrived. I filed a fraud claim with my credit card company to have the charge reversed. Right after I filed the claim, the order (that never arrived) was cancelled. I re-ordered the dress from Bloomingdale's and will never shop at Lord & Taylor again.

Do not order from this company!!!!! I payed for fast shipping, it took two weeks for them to even ship it. Then they did not put my full address or name on the package. So my post office sent it back the day it came in. They said all it had on the package was the city and zip code. I’m still trying to fight them on a return and full shipment return. Especially since they did not ship in a timely manner or put my house and street name on the package. I payed with PayPal so they had all my info. Believe the reviews this company isnt worth ordering from. Now I’m hoping to get my $60 refunded. This was a very expensive lesson to learn!

I have purchased one dress on lord&taylor.com and they charged my account twice for the same dress. I’ve been trying to dispute this with them through their Help email. I have sent several emails. I’ve also tried to text message with them and also chatted with no luck. I need to have my money back you charge two different cards for one dress. I did dispute this with my bank. I also will refuse the dress when it comes and return it to sender because of the way I’ve been treated since December 30. No response no help.

Lord & Taylor DBA "The Saadia Group" is a fraudulent company. I have yet to receive my refund after requesting the status of my refund several times.

I have returned the wrong item they sent me and have proof the have received the item, and no confirmation was sent to me to update me on the receipt of the returned item or that my refund is processing.

It is sad companies like this have taken a well-known department store and does dirty unethical things behind the scenes to deceive customers. I will be contacting my attorney to proceed with small claims.