Lord & Taylor Reviews 

I ordered shoes from you site two times. The site indicated the shoes were "in stock". Paid in full plus shipping. A full week late my PayPal was credited for the cost minus shipping with no indiction that the order was cancelled or why. I had to email you to credit the $7.99 shipping. I checked again if the shoes were in stock. Site indicated they were. Ordered them, and the same thing happened again.

I don’t have my item yet. I ordered on 12/21 and paid extra for 2-3 day shipping. My item was shipped on 12/26 and hasn’t made progress since then (today is 1/3). USPS just says it’s awaiting item at next location. 2-3 day shipping equals priority shipping in USPS language. When my package stopped moving through USPS, I noticed it was shipped using Parcel Select which is the cheapest GROUND shipping that takes the longest. I had to actually dig through their site to see that the upcharge isn’t for faster shipping, it’s to make the workers pack your order in the amount of time you paid extra for.

I need this dress for a wedding plus I will probably have to have it altered. I’ll be shocked if I get it in time for the wedding. It definitely won’t be here in time for any alterations. Absolute waste of money. Will never order from here again and I will be posting this review everywhere I can. I thought this company was reputable…I should have checked review websites before spending money here.

I paid 995 extra to have it shipped to me in 2 to 3 business days I ordered on December 25th it's not coming in until January 3rd you guys should refund me the 995 but I can't even speak to somebody live it's ridiculous and I will never order from you guys again especially paying extra shipping for you guys to give it to me the same time I would have got it with regular shipping I feel like you stole money from me

Awesome customer service and easy navigation on website. I like how I am updated periodically on the status of my order. Fast shipping.

I'm updating my wardrobe and bringing it the knew. Lord&Taylor is making that so affordable and I can look chic in my younger days all over again! LOL, I didn't
even realize that they had gone out business, or merge with Nordstrom. I actually wet to the mall. I'm just now recently shopping, with L&R but that's OK I'm still finding wonderful deals Thank-you L&R for all coupons as well. I did miss a few by viewing my messages other to find them in my emails. But that's not holding me back, I'm still having fun with my online shopping experience with L&T💯

This company is a fraud!

Stay away from this site. They take your money and customer service sucks. Please don’t order from them their return policy is not true

Run. This company is at best incompetent and at worst pirates hiding behind the once respected reputation of the old Lord & Taylor that they purchased.
In July I ordered a dress that I was considering as a mother of the bride dress. When it arrived, I saw that the colors were wrong so I immediately requested and received a return label. I returned the dress via UPS THE SAME DAY.
Unfortunately, UPS lost the dress. Lord & Taylor has yet to refund my purchase ($650) however they have made a claim to UPS. I discovered this after I contacted UPS, but was told that since L&T was both the shipper and the recipient I had no ability to make a claim.
Lord & Taylor has my money. They also have UPS money. They have been paid twice. I email L&T weekly and am told repeatedly that they are looking into it and appreciate my patience. This shouldn’t be my job. Customer Service is created to be a help not an imaginary service designed to wear you down until you give up. I am dumbfounded that this company is knowingly keeping my money from me. I am a senior on a fixed income and trying to pay for a wedding as well.
It has been six months of constant communication on my part, and consistent stonewalling on their part. I will never see this money. I realize this as I read the many negative reviews on this site.
Please don’t buy anything from these people. They are thieves.

I ordered a moncler coat they sent the wrong size and color I went to take it to Saks because it felt lightweight for the price and I was told the coat is not authentic it’s fake. I’ve tried to get my money back and nothing so far. They are selling fake designer items

Ordered a coverlet and then 4 days later, and before my item even arrived, it was reduced by $40. I contacted customer service — which is only available through email. Days later I get a response that there is nothing they can do. Terrible customer service. I will never purchase from them again.

Used to be a good company but now horrible. Scam company like everyone said. Will never order from them again. I never received the dress that I paid for. Dress cost over $400. It was supposedly delivered by UPS to an "other" location. They have my address and the dress was supposed to be shipped and delivered to my home address. After 3 weeks, emailed customer service. No response. Went through their chat line. No response. Started a BBB complaint and initiated a dispute with my CCC. My CCC immediately gave me a conditional credit while trying to resolve the issue. They are yet to respond to my CCC or BBB in nearly 2 weeks. CCC has indicated that if no response from L&T by Feb 7, my credit becomes permanent. Buyer beware when dealing with L&T.

Same experience as others--ordered a dress, never received it, and since i didn't need it anymore as i was waiting for it, i canceled the order and now can't get my money back. they are literally stealing my money. filed a complaint with the better business bureau but not sure if they will be successful in getting this sham of a company to answer.

I had purchased a Chanel bag pre owned and they still have not shipped and it’s been a week. After I purchased the listing says out of stock, now upon checking the website, the exact same bag is in stock and they took my money $3k worth with no explanation. I would beware of this fraud company.

Website was easy to navigate and checkout was simple. Great selection and fast shipping. Simply great, Thanks!

Order placed 2 months in online.. every time they are staying waiting for information from warehouse.. not refunding even after Order canceled.. looks like some scam going on with this L&T online store.

Terrible! This company didn’t even deserve one star! Don’t buy from this online store. I tried to cancel an accidental order within one hour after the order was misplaced. Customer service said they would try to cancel but the order still got shipped two days later. Awful customer service. Terrible experience!!!

I couldn’t get a number to call anyone. I wanted to find out where my order was. I finally got so fed up I canceled the order! I always liked the quality of Lord and Taylor’s clothes but I couldn’t wait any longer! The item I ordered was for a wedding!

I found a great deal for a Christmas gift, not many all leather bags for a decent price.

Terrible store terrible products and even worse customer service. A truly shockingly bad experience

ABSOLUTE SCAM COMPANY! 4 months ago I returned 2 unworn, tagged dresses within a week of receiving- cost $845- and STILL have not received a refund. DO NOT DO NOT DO NOT purchase from Lord and Taylor!!