I am a pensioner suffering from Frontal Fibrosing Alopecia. I buy 2 men’s frontal hairpieces every 3/4 momths. My hairdresser cuts them into shape for me. I am very happy with them but unfortunately I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As far as customer service, I have no complaints, but my one complaint would be the quality of the hair. My client is complaining more about the quality of the hair shedding a lot more than previous t... See more
Company replied
Lordhair is great as give you options of the products no other places can. I would suggest to provide more options for middle age people. The systems are normally very dense making them look fake. Sel... See more
Company replied
For the past few years, my hairpiece cannot be worn down after the second wash. It goes frizzy and poops out and needs to be brushed all the time in order to get it to lay down flat. I am a profession... See more
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Company details
About Lordhair
Written by the company
Welcome to Lordhair
Lordhair helps you find yourself again with natural systems crafted for comfort, confidence, and care.
Our Promise to You!
Written by the company
- Every client matters. Every detail counts. Your satisfaction comes first.
- This journey is personal — we get it. At Lordhair, your satisfaction isn’t just a promise, it’s our passion. We’re here to listen, to care, and to make sure every step brings you closer to feeling confident again.
Free Shipping Guarantee on All Orders
24/7 Customer Service Available
At Lordhair, your satisfaction comes first. Enjoy free shipping on all orders, responsive customer support whenever you need it, and hassle-free returns if your first system isn’t the perfect fit. Plus, every order is backed by our 30-day money-back guarantee — because confidence should come with peace of mind.
Contact info
United Kingdom
- 00 8000 825 1058
- support@lordhair.com
- www.lordhair.com
Up to $100 OFF This Month!
3.9
Great
598 reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Reply from Lordhair
Thank you for your kind words!
Quality and consistency are two things we take very seriously at Lordhair, so hearing that come directly from you means a great deal to us. It tells us that the work and care we put into every order is making a real difference.
We truly appreciate your trust in us and look forward to continuing to deliver the same standard every time.
Thanks again for choosing Lordhair!
This hair is not 100 percent hair
This hair is not 100 percent hair. You buy it you will know ..feels real at first after 2 or 3 weeks . It feels like wool made it. They have been robbing people...(Beware)
March 10, 2026
Unprompted review
Reply from Lordhair
Thank you for taking the time to share your experience. We completely understand how frustrating it must feel to have concerns about the product you received, and we are truly sorry to hear you are not satisfied.
We want to assure you that all of our hair systems are made with 100% real human hair, and we take any concern around this very seriously.
We would love to get to the bottom of this for you. Could you reach out to us directly so we can look into your order and work through this together? Our team is fully committed to making sure this is resolved to your satisfaction.
Thank you for giving us the chance to make this right. We truly value your trust in Lordhair.
Dealing with a company overseas…
Dealing with a company overseas sometimes challenging but generally helpful
January 14, 2026
Reply from Lordhair
Thank you for your honest feedback! We understand that sometimes the process can feel a bit challenging, and we’re glad to hear that overall your experience has been helpful.
Our goal is always to make everything as smooth and supportive as possible, and we’re here whenever you need guidance or assistance.
Joint Effort
I still find the procedure to know exactly what to order a bit confusing. The support and patience your representatives provide is very good. The problem is mostly knowing what questions to ask and even what the answers mean. I continue to get closer to what i need.
February 13, 2026
Reply from Lordhair
Thank you so much for sharing your thoughts. We completely understand how overwhelming it can feel to figure out exactly what to order—especially when it comes to something as personal as your hair. It’s normal not to know all the right questions or fully understand every answer at first.
We’re so glad our team could provide support and patience as you navigate the process. Every step you take brings you closer to the look and confidence you want, and we’re honored to guide you along the way. Please don’t hesitate to reach out—we’re always here to clarify, advise, and make the journey easier for you.
Lord Hair kept me in the loop all…
Lord Hair kept me in the loop all through the process, from order status through each stage of the process in making the system.
February 11, 2026
Reply from Lordhair
Thank you so much for sharing your experience! We know how important it is to feel informed and supported throughout the process, and we’re thrilled to hear our updates made a difference. It means a lot to us that your hair system journey with us was smooth and reassuring.
We’re always here if you have any questions or need guidance along the way!
I regularly use lord hair and have…
I regularly use lord hair and have never had any issues
February 10, 2026
Reply from Lordhair
Thank you for your kind words! We’re so happy to hear that your experience with Lordhair has been smooth and hassle-free. Knowing that our customers can rely on us consistently means a lot, and we’re thrilled to continue supporting you.
We’re always here if you ever have questions or need assistance along the way!
Lordhair is great as give you options no others can
Lordhair is great as give you options of the products no other places can. I would suggest to provide more options for middle age people. The systems are normally very dense making them look fake. Selecting 80% density still too dense specially for the western customers.
March 4, 2026
Reply from Lordhair
Thank you so much for your thoughtful feedback! We’re glad to hear you appreciate the variety of options we offer. We also truly value your insights about density preferences—understanding how different styles work for middle-aged and Western customers helps us improve and serve everyone better.
Your feedback will be shared with our team as we continue to refine our products. We’re always here to help you find the perfect fit and make sure your system feels natural and comfortable.
I’ve had a great experience with Lord…
I’ve had a great experience with Lord Hair. The quality of the hair system is outstanding — it looks very natural, feels soft, and blends perfectly. The craftsmanship is impressive and it truly exceeded my expectations.
Customer service was also excellent. The team was responsive, helpful, and made the ordering process simple and smooth. Shipping was fast and the product arrived in perfect condition.
Overall, Lord Hair has given me a big boost in confidence. I highly recommend them to anyone looking for high-quality hair systems and reliable service.
February 28, 2026
Unprompted review
Reply from Lordhair
Thank you for such a thoughtful review. It really means a lot to us that your experience with Lordhair exceeded your expectations.
We’re especially glad to hear that the system looks natural, feels soft, and blends perfectly for you. That balance of craftsmanship and realism is exactly what we work toward with every unit. It’s also great to know the ordering process felt smooth and that everything arrived quickly and in perfect condition.
Hearing that Lordhair has given you a boost in confidence is the most rewarding part for our team. Thank you for your trust and for recommending us so warmly.
I wear my system daily and it holds up
I've worn this specific system for a couple of years, and I absolutely love it. The material makes it so seamless when it lays on the skin that I forget it's even there. I get the system with greys included, and it matches my hair perfectly. It took me a little time to get used to having it on my head, but now it feels like nothing is there. The shipping was extremely quick, and the customer service is great as well. Cissie from the support team has been incredibly helpful. I would recommend this product to anyone trying it for the first time because of how light the entire system is.
February 28, 2026
Unprompted review
Reply from Lordhair
Hi Rickey,
This was such a great read. Thank you for sticking with this system for a couple of years and for sharing your experience so openly.
We love hearing that it feels so seamless you forget it’s even there. That’s exactly what a well-made system should feel like. And getting the greys to blend naturally is such an important detail, so it’s great to know it matches your hair perfectly.
We’ll definitely share your message with Cissie. She’ll be so happy to hear this. Thank you again for your trust in Lordhair and for recommending us to others.
Different hair movement?
We. Could not style this unit like the others we have had in the past,it only wanted to go back from face and client likes front to come down
February 24, 2026
Reply from Lordhair
Thank you for sharing this.
We understand how frustrating it can be when a unit doesn’t style the way your client is used to, especially if previous systems laid forward more easily. When someone has a preferred look, consistency really matters.
This model is a full lace system with freestyle hair direction, which means it should allow styling both forward and backward. That said, we’d really like to look more closely at your specific unit to understand why it’s resisting forward styling in this case.
We’ve sent you a private message so we can review the details and find the best solution for you. Please feel free to reply there or reach out to our customer service team directly. We’ll be happy to work through this with you.
Thank you again for bringing this to our attention.
Dissatisfied with unit
I’m writing because the hairpiece I received is not consistent with the quality of my previous orders. The quality is noticeably worse than my previous units. The fit is poor, the base seems smaller, and the hair density is much lower, making it look unrealistic. I’m very dissatisfied with this unit, but unfortunately I have to use it for now since my old one is worn out.
February 26, 2026
Reply from Lordhair
Thank you for taking the time to share this. We’re truly sorry to hear that this unit did not meet the standard you’ve come to expect from your previous orders.
We understand how frustrating it is to receive something that feels different in fit, density, and overall realism, especially when you were relying on it to replace a worn unit. Feeling like you have to use something you’re not satisfied with is not the experience we want for you.
Your concerns about the base size and density are important, and we take them seriously. A member of our team has already reached out so we can review the details with you and look into this properly.
We appreciate your continued trust in Lordhair and the opportunity to make this right.
Not made to customer's specification
The hair density was supposed to be light. But compared too the last orders, the density appears to be medium light. I ordered a crown, nota part on the hair, but it came without a crown and with a part.
The hair length was supposed to be no longer than a certain length, but it was longer by haf an inch to a full one inch.. When I told the customer service, they said they cutter hair just like the hair in the photo I sent. The length I specified was the measurements I made on the hair in the photo, so it was just a poor excuse. Even without measuring, anyone can tell the new system is way too long and denser.
Even, before, When I asked for a certain length, they cut it too long, longer by half an inch or even an inch longer. I do not know why they cannot mreasure the length right. Someone should check the order before sending the system to a customer. They shoul have a much better quality control. Check each hair to see it is made according to the order.
So, I received $100 refund after I sent two photos comparing the one I sent with my order and and the other of the new hair. I asked to be the same length, hair style and same light density, but they were totally different. Why can they not check that after the haircut?
I had to spend too much time to prove their mistake.
Thanks for $100 for consolation.
February 12, 2026
Reply from Lordhair
Thank you for taking the time to explain your concerns in detail.
We understand how important consistency is, especially when you’ve ordered similar specifications before. When density, crown direction, or length feel different from what you expected, it can understandably be disappointing.
Your feedback about measurements and overall finish has been noted carefully. Custom work requires precision, and we know those details matter.
We’re glad we were able to reach a refund agreement together, and we appreciate the open communication throughout the process.
Thank you again for sharing your experience.
THANK you Tracy!!!!
HUGE shoutout to Tracy, who I've been in contact with for at least a year now, she has helped tailor the experience of wearing units for me and made it INCRECIBLE and so fun, seriously she stuck with all my questions and asks and now I get exactly what I want every time, thanks to her! BLESS 🙏
February 23, 2026
Unprompted review
Reply from Lordhair
Hi,
This made our day. Thank you so much for taking the time to share this.
We’re thrilled to hear how much of a difference Tracy has made in your experience. Sticking with you through all the questions and helping fine-tune everything until you get exactly what you want every time is exactly the kind of support we aim to provide at Lordhair.
We’ll be sure to pass your kind words along to her. Your trust and energy mean a lot to us. 🙏
My experience with Lordhair has been…Horible Stay far away!!!
My experience with Lordhair has been disappointing due to poor after-sales support, misleading expectations around a rewards programme, and product availability issues.
After-sales support and product issues:
Shortly after receiving my unit, I experienced significant hair shedding in the crown area as well as colour fading. I raised these concerns and shared photos with customer support. Rather than receiving troubleshooting guidance, repair options, or product-care support, I was advised to purchase a new unit and return the existing one. This does not reflect effective after-sales service and led me to stop using the product.
Rewards programme issue (separate matter):
Independently of the above, I enrolled in the rewards programme on the same day I received the unit. I followed the process as instructed and submitted multiple videos and photos in line with the advertised criteria and agent guidance. Although I met the technical requirements, I did not receive the advertised free hair piece and was instead offered a $100 discount. This outcome felt inconsistent with how the rewards programme was presented and communicated.
Availability and stock concerns:
I was also informed that a product option advertised on the website is not currently available. I was then advised that the alternative unit I am interested in would take approximately two months to arrive, which indicates poor stock availability.
Overall, the experience lacked transparency, consistency, and customer-focused support. Clearer advertising, improved after-sales service, and better communication around rewards and product availability are needed.
February 20, 2026
Unprompted review
Reply from Lordhair
Dear Mr. Van Dyk,
Thank you for taking the time to share your feedback. I am truly sorry that your recent experience has left you feeling disappointed. That was never our intention.
Regarding your quality concerns, your original order was placed toward the end of 2024. When you contacted us, our team responded promptly and proposed a solution aimed at avoiding any interruption to your usage. We suggested applying the $100 discount toward a new unit while arranging a complimentary pick-up of the existing one for inspection. If a confirmed quality issue had been identified, we would have proceeded with either a free replacement or a refund accordingly.
We followed up several times to assist further, but as the selection of the new unit was not finalized at that stage, the process could not move forward. I understand that the proposal may not have aligned fully with your expectations, and for that, I am sorry.
Regarding the Before and After Reward Program, we sincerely appreciate the time and effort you invested in submitting videos and photos. We provided detailed feedback on the evaluation outcome, and as a gesture of appreciation for your cooperation, we issued a $100 discount code, which you kindly accepted at the time.
As for the ZyroSen NEO Premier, I understand the frustration caused by its temporary unavailability. The out-of-stock status was reflected on the website, and we are actively working to replenish inventory as quickly as possible. In the meantime, if you would like assistance exploring alternative options, we would be more than willing to help.
You are a valued customer, and we genuinely hope there is still an opportunity to restore your confidence and continue supporting you moving forward.
Thank you again for your candid feedback.
I like the periodic status updates
I like the periodic status updates. I order 2 of the same every year. Always happy with the product.
February 3, 2026
Reply from Lordhair
Hi, we’re truly happy to hear that you’ve consistently been satisfied with both our products and our service. Knowing that you return each year and continue choosing the same systems means a great deal to us.
It’s especially rewarding to know that the status updates and overall experience have met your expectations. Thank you for your continued trust and support.
Absolute perfection!!!
Absolute perfection!!!! I love the full cap hairpieces. You did an amazing job!!!! I am soooooo pleased!
Sincerely Billie Fraley
February 17, 2026
Unprompted review
Reply from Lordhair
Hi Billie, your excitement made us smile. We’re absolutely thrilled to hear how happy you are with your full cap hairpiece.
Knowing you feel it’s perfection and that you’re so pleased truly means a lot to our team. Thank you for your trust and for taking the time to share your experience with us.
The replacement Quanta was cut too…
The replacement Quanta was cut too short eve-though I gave specific instructions to leave the sides (temples ) longer than normal since I have very thin hair on the sides.
The NEO replacement is fine.
February 5, 2026
Reply from Lordhair
Hi,
Thank you for taking the time to share this. We understand how important the temple length is, especially when you’re balancing thinner sides and need that extra coverage for a natural blend.
We appreciate you being specific with your instructions on the Quanta, and we’re sorry it didn’t come out the way you expected. At the same time, we’re glad to hear the NEO replacement worked well for you.
Feedback like this helps us pay closer attention to custom details, and we truly value you continuing to share your experience with Lordhair.
Excellent
Excellent ! I have been using lordhair over a year now. The system looks so natural where the hairline is visible ..never had such a natural look! I feel confident. I’ve had some issues with incorrect specifications but the customer service team are very good Helen does act promptly !! So I can’t complain. The cost is very good for the natural system it’s all in line so will continue to use them !
December 22, 2025
Reply from Lordhair
Hi, thank you for sharing your experience after more than a year with us. We’re really glad to hear how natural the hairline looks for you and that it’s given you that extra confidence. That’s exactly what we aim for. We also appreciate you mentioning the specification issues. While we’re sorry for the inconvenience, it’s great to know Helen and the team were able to respond promptly and support you properly. Your continued trust means a lot to us. Thank you for sticking with Lordhair.
Amazing products and company
Amazing products and company. I fewl like at home. Very kindly.
February 3, 2026
Reply from Lordhair
Hi, thank you so much for your kind words about Lordhair. We’re truly happy to hear that you feel at home with us. That’s exactly the kind of experience we want every client to have. Knowing you value both our products and our team means a great deal to everyone here at Lordhair. We genuinely appreciate your trust and support.
Knots not bleached
The hair system has been delivered on time and in good packaging conditions. Color and hair cut are ok and densitity seems to be lower than last order but this is acceptable. The only major problem is that I ordered for knots bleaching all over ( and paid for it )but it was not done at all. Knots are visible and this was never my option because I like tha natural look it gives specially when I wear my hair parted to the sides.
I really think I should be entitled to some kind of compensation or refund for the inconvenience because returning the system is not an option due to the high custom taxes for international shipment in Brazil. What solution would you guys offer me in this case?
11/02/2026 I got a feedback from the company and they offered me a bulky discount in my next purchase as a compensation for the inconvenience described above and promised to shoe me a picture of the bleached knots before the shipment of my next purchase. I got really satisfied with their caring genuinely for the customer's feelings towards their experience with Lordhair. Thank you Fancy( consultor ) for the attention and rediness to find a solution to my problem.
February 7, 2026
Reply from Lordhair
Thank you for your feedback.
We’re glad we could reach a solution together and appreciate your recognition of Fancy’s support and our effort to make things right.
We look forward to serving you better in the future.
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