Lords of Notting Hll 

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Rated 1 out of 5 stars

I ordered a vacuum cleaner from them, which was supposed to arrive in 7 days, but never did, so I contacted them. They replied quite quickly to ask for the order number (which I forgot to include in... See more

Rated 1 out of 5 stars

I placed an order for Hills Rotary Washing Line on 19th of December 2014. No indication on website of seasonal delay. 12 days later, 30.12.14, I am still waiting for goods. Yesterday I received a r... See more

Rated 5 out of 5 stars

Lords of Notting Hill supplied my order - the first I have made with them - in double-quick time. Their service was efficient, swift and first rate. Their packing and packaging were excellent - each o... See more

Rated 5 out of 5 stars

My first time using Lords of Notting Hill and I'll be sure to do so again. The ironing board in question was cheaper than anywhere else online; when I rang with a question I had an incredibly courteou... See more

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Rated 5 out of 5 stars

online ordering

Ordered a bag of grout online to be picked up in store. Excellent Communication throughout, was available to pick up within the week, and the price was very reasonable. I would definitely use Lords again with no hesitation .

October 3, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

Have ordered paint twice in the last three weeks. Great service - quick and best price I could find.

October 2, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Goods ordered by me and confirmed promptly. Delivered exactly one minute after the start time of the delivery time window.
Well done a great service.
A very happy customer.
Thanks

September 25, 2015
Unprompted review
Rated 5 out of 5 stars

handled my emergency brilliantly

My order was a bit tight for time so I contacted Lords and they fixed it for me to receive it at a different address - this saved me a round trip of 250miles and was much appreciated. If you have a problem get online and chat - they can work miracles!

September 8, 2015
Unprompted review
Rated 1 out of 5 stars

Terrible delivery

After paying for courier delivery service I waited 10 days before giving up on receiving a delivery from Lords and cancelled the package. Terrible service, no information or updates on delivery.

September 7, 2015
Unprompted review
Rated 3 out of 5 stars

Turn down the music

Made my first visit to the Holland Park shop to collect an order placed online. Saw that the shop had many nice things, but the overwhelming desire to escape the unwanted and intrusive music resulted in me leaving without purchasing anything else.

August 19, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding Service, Quality Product, 6* Shop

I have been using Lords of Notting Hill for a number of years, they never let me down. Products arrive very quickly, the customer service team are very helpful and I would recommend them to all. They are like our local John Lewis!

August 7, 2015
Unprompted review
Rated 5 out of 5 stars

Best service I have ever received

I wanted some specialised sealant for my holiday home and was told that standard silicon sealant had too many VOCs (whatever they are) and would attack the aluminium and I should try ST1 sealant. After looking around I came across "Lords". I ordered a tube of sealant in the afternoon, hoping it would not take too long. We left our holiday home early the next morning and arrived home just in time to take the delivery from the postman, this was 11am. Now that is what I call service!!!!! If there had been a 6th star, I would have awarded that.

August 4, 2015
Unprompted review
Lords of Notting Hll logo

Reply from Lords of Notting Hll

Dear Mr Roberts,

Thank you for your feedback.

Kind regards,

Lords Customer Service

Rated 2 out of 5 stars

Incorrect Billing

Charged me twice for one item had to bring to their attention....still waiting for refund

August 3, 2015
Unprompted review
Lords of Notting Hll logo

Reply from Lords of Notting Hll

Dear Mr Bean,

Thank you for your feedback,

I'm very sorry for the delay in you receiving your refund.

I can confirm a refund has been processed and will arrive in your account shortly.

Apologies for the inconvenience caused.

Kind regards,

Lords Customer Service

Rated 3 out of 5 stars

Good delivery shame package split

The delivery was good and looked well packaged on the outside, but on opening the package the inner package with the grout had split and all over the outer package, will need to scoup out the grout carefully so as not to make too much mess.

August 1, 2015
Unprompted review
Lords of Notting Hll logo

Reply from Lords of Notting Hll

Dear C Sharp,

Thank you for your feedback,

Please note we have refunded your delivery charge for the inconvenience caused

Kind regards,

Lords Customer Service

Rated 1 out of 5 stars

A bit of a shambles

I paid for next day delivery, one week on I still have not received the full order even though everything stated to be in stock.

Such a shame as I would rather buy from these guys than a large distribution chain. They have a good range of excellent products but if they want to compete online they need to cover the very basics of distribution.

I

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I purchased the original Crock Pot from Lords of Notting Hill, their service was excellent, fast delivery and great communication. I couldn't fault a thing

July 15, 2015
Unprompted review

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