I ordered a vacuum cleaner from them, which was supposed to arrive in 7 days, but never did, so I contacted them. They replied quite quickly to ask for the order number (which I forgot to include in... See more
Lords of Notting Hll
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order for Hills Rotary Washing Line on 19th of December 2014. No indication on website of seasonal delay. 12 days later, 30.12.14, I am still waiting for goods. Yesterday I received a r... See more
Lords of Notting Hill supplied my order - the first I have made with them - in double-quick time. Their service was efficient, swift and first rate. Their packing and packaging were excellent - each o... See more
My first time using Lords of Notting Hill and I'll be sure to do so again. The ironing board in question was cheaper than anywhere else online; when I rang with a question I had an incredibly courteou... See more
Company details
Contact info
119/121 Westbourne Grove, W2 4UP, London
- 0207 060 5111
- customerservices@lordsathome.com
- www.lordsofnottinghill.co.uk
Still waiting for delivery after one week- but paid for next day delivery- no notification
Still waiting for delivery after one week- but paid for next day delivery- no notification as to when am going to receive goods
online ordering
Ordered a bag of grout online to be picked up in store. Excellent Communication throughout, was available to pick up within the week, and the price was very reasonable. I would definitely use Lords again with no hesitation .
Great service
Have ordered paint twice in the last three weeks. Great service - quick and best price I could find.
Great Service
Goods ordered by me and confirmed promptly. Delivered exactly one minute after the start time of the delivery time window.
Well done a great service.
A very happy customer.
Thanks
handled my emergency brilliantly
My order was a bit tight for time so I contacted Lords and they fixed it for me to receive it at a different address - this saved me a round trip of 250miles and was much appreciated. If you have a problem get online and chat - they can work miracles!
Terrible delivery
After paying for courier delivery service I waited 10 days before giving up on receiving a delivery from Lords and cancelled the package. Terrible service, no information or updates on delivery.
Received next working day
Loved the service and speed of delivery. Got what I wanted with absolutely no fuss - well wrapped also.
Turn down the music
Made my first visit to the Holland Park shop to collect an order placed online. Saw that the shop had many nice things, but the overwhelming desire to escape the unwanted and intrusive music resulted in me leaving without purchasing anything else.
Really good service.
I ordered 1 item and got a really efficient service. I recommend this company to everyone.
Outstanding Service, Quality Product, 6* Shop
I have been using Lords of Notting Hill for a number of years, they never let me down. Products arrive very quickly, the customer service team are very helpful and I would recommend them to all. They are like our local John Lewis!
Best service I have ever received
I wanted some specialised sealant for my holiday home and was told that standard silicon sealant had too many VOCs (whatever they are) and would attack the aluminium and I should try ST1 sealant. After looking around I came across "Lords". I ordered a tube of sealant in the afternoon, hoping it would not take too long. We left our holiday home early the next morning and arrived home just in time to take the delivery from the postman, this was 11am. Now that is what I call service!!!!! If there had been a 6th star, I would have awarded that.

Reply from Lords of Notting Hll
Incorrect Billing
Charged me twice for one item had to bring to their attention....still waiting for refund

Reply from Lords of Notting Hll
Good delivery shame package split
The delivery was good and looked well packaged on the outside, but on opening the package the inner package with the grout had split and all over the outer package, will need to scoup out the grout carefully so as not to make too much mess.

Reply from Lords of Notting Hll
Excellent service
Staff very helpful and knowledgeable. Have purchased off them twice now and I am very happy with purchasing off them
Smooth, no hassle transaction
Item as described and delivered promptly.
Quick and efficient service
I used the online order service, which was straightforward and easy. The item was speedily shipped and delivered
A bit of a shambles
I paid for next day delivery, one week on I still have not received the full order even though everything stated to be in stock.
Such a shame as I would rather buy from these guys than a large distribution chain. They have a good range of excellent products but if they want to compete online they need to cover the very basics of distribution.
I
ST 1 adhesive
Remarkable adhesive delivered by mail order the next day.
Fantastic service
Excellent Customer Service
I purchased the original Crock Pot from Lords of Notting Hill, their service was excellent, fast delivery and great communication. I couldn't fault a thing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






