Lorespresso Reviews 281

Nothing wrong with the coffee just the pathetic excuse of a courier Amazon Shipping. Not for the first time delivered to the wrong address, this time the local pub, a few doors down from me. tried to complain direct to L'or to give them feedback but wouldn't submit. Now looking for an alternative supplier as I will not support a company who uses a pathetic excuse of a courier and you can't complain to

Despite all bad reviews I had an excellent experience!
I ordered Machine+coffee bundle for €69.99 (110 assorted coffee pods) and I’m absolutely delighted with it!Also I should mention a super-fast delivery, I received my order on the next morning!

Apparently, L'Or changed the amount of coffee they put in the capsules. Pure water!

Initially poor customer service, slow and response did not actually address the issue.

Item never received (granted more the courier issue), however L'Or did not seem to understand, however after a follow up from me they sorted the issue.

Disappointing , coffee nice but not very hot so have to add hot water which weakens the taste

Avoid the "Free Voucher" Trap "Don't be fooled by the £20 coffee voucher offer. I registered my machine as instructed and got the voucher. To make matters worse, their site has inflated prices just to 'discount' them for advertisement, and their terms state you can't use coupons on discounted items. Since everything is currently 'on (false) sale,' the voucher is effectively worthless even if you do get it. Very misleading marketing. A very dishonest promotion, printed in a very large font on the packaging to attract customers.

They say they give 20pound coffee voucher if you register your machine. I did. Never arrived. They selling everything on inflated price before christmas and make discount on them on which i cant use my coupon on discounted items, which is now everything is discounted.

The machine was working well when I first got it. Then of all a sudden it started with an horrific taste of harsh chemicals in every drink. This machine is less than a month old. I descaled it, cleaned it, flushed it through, cleaned it again. I tried other branded pods to check. Still, horrendous. Apparently, after some research, it is a common fault with their machines with plastic and chemical residue building up where the pods go. Still no word for L'or and their customer service at the initial point is awful by the way, you can only write 400 words. You cant speak to anyone. If they dont reply by tomorrow I'll have to co tact my credit card and see about getting my money back through them channels.

We have had our L'Or Barista 8014 for a few years and it suddenly started dispensing low coffee volumes and filling the rear water waste tray very quickly and sometimes flooding the worktop. I went online to get help. It talks about descaling which I've done several times, it talks about cleaning inside which is very tricky. I then looked for somewhere locally where I could get it stripped down and thoroughly cleaned but no service centres despite intensive searches. I looked to see how to strip it down but this is not obvious and definitely not an 'end user' job. If you live in a hard water area then obviously you will want to descale and everyone will want to clean it. Open the top and look inside with a torch and you'll see it's impossible to get the thing properly clean. I've now given up and slung the machine and built in frother out. I've wasted a lot of time and used up a lot of capsules with this unit and loathe to buy another if it's going to be a disposable item with a limited lifetime. Also it's a disgrace for a large multi-national organisation to have such poor/non-existent customer service for a home consumer product.

I wish i had read the reviews !!!DO NOT BUY FROM LOR. THEY SEND USED RETURNED PRODUCTS AND THEN DON'T HELP CUSTOMER SERVICE IS NON EXISTANT. YOU HAVE BEEN WARNED

I’ve been a total coffee snob for a few years and always had a Nespresso machine and had them repaired by Nespresso I was tempted away by cost of this fabulous machine ! Cheap, classy looking easy to use and the coffee is hot ! Risk paid off !

Bought a machine for wife around 2 1/2 years ago. It was great. Everyone loved the coffee. So when an offer came up a few months later for the same machine with a load of coffee, I snapped it up as a spare. Then a few days ago the original packed in, after good use to be fair. I unpacked the spare and set it up. Nothing, no water running through it! Called service and immediately told it was broken/faulty. A brand new machine. Now because it was three months outside their two year warranty there was nothing they could do. I get the warranty bit, not complaining about that, but a new machine that doesnt work? Are they not tested before dispatch? I feel kind of ripped off, no big company should be selling faulty goods these days. I guess what i am passing on is only buy from here when you need it. I never thought of checking my machine and its a bust. So my experience of l'or is fifty percent. One good machine, one disgraceful machine that couldnt possibly have passed a check before sale. Hence two stars. I have purchased numerous pods from their site but will not be any longer, will be purchasing a machine from a more trustworthy brand. Cannot fully recommend.

The level of customer service provided by L’OR is effectively non-existent. I was sent what was clearly a used unit, which is wholly unacceptable for a supposedly reputable brand. It took over a week of repeated emails and phone calls merely to obtain a return label, and since returning the item, I have received neither a refund nor any further correspondence.

It appears that L’OR simply chooses to ignore customer communications once they have your money, which raises serious concerns about their business practices. Equally concerning is the fact that they do not even acknowledge or respond to the numerous negative reviews posted here — a rather telling indication of how little regard they have for their customers.

Based on my experience, I would strongly advise others to exercise caution before purchasing from this company.

Couldn't experience coffee machine which I ordered , because parcel was stolen and customer service doesn't agree to help . Is it my fault ? I lost money ,because those delivery service decide to leave huge parcel outside.

Enjoyed my first purchase when I switched from Nespresso (a lot cheaper). Coffee wise (Profundo v Arpeggio) is more or less the same, perhaps a bit less intense than the latter. Disappointed with the re-order as it was “delivered” to a neighbour I do not know (no house number etc) despite the instruction left to leave it at a safe place. Thankfully excellent customer relation Izabela was very professional and initiated the refund process seamlessly. Good coffee and great customer service!

If you are buying your first machine and has no other reference of how the coffee should taste like, go for it. However, if you do have any expectation regarding your coffee, don't fall for it.
I've been using L'or capsules only for the past 4 years and always had a good experience, so I thought, what's best for a L'or capsule than a L'or machine, right?
Wrong, my leaking and overheating 5 year old Krups Machine delivers a much much better L'or capsule than the L'or machine itself.
To make it worse, they are refusing my right to return it within 14 days.
Honestly, go else where. The rating is not 2.2 for no reason.

July 31 2025

I purchased a Coffee machine with 150 pods. All the pods are missing and the coffee machine is not operable because a part is missing and they want me to wait until mid- late Aug and to re- contact them so they can send another machine and pods- I want a full refund ASAP

Bought a L'Or espresso machine during a promotion on July 5th. It has been 10 days and the machine still hasn't shipped. They "off shore" their customer service - and they only know a script. I don't think they under stand the words. "It will ship in 2-5 days ..." It's been 10 - Worst company I have ever had to deal with. I assume if the machine works and you never need customer service - they are likely ok. But the company clearly has no infrastructure to provide support.

⭐ 1-Star Review Title:
Same Fault, Same Excuses — L’OR, You’ve Bean Useless

📝 Review Text:

Bought their flagship coffee machine in Feb 2024. Thought I was investing in quality — turns out I was just signing up for a subscription to disappointment.

Machine 1? Died.
Machine 2? Same issue.
Machine 3? Rinse, repeat.
Now we’re on machine 4 — and guess what? It’s coughing up the same problem. If this was a Netflix series, the plot would be: “Groundhog Day, but with broken appliances.”

Tried to file a proper complaint, but their customer service email is now “no longer in use.” Their webform gives you 400 characters to explain 400 days of frustration. I’ve had breakup texts with more empathy.

If L’OR can’t build a reliable machine, at least build a proper complaints system. I didn’t pay premium to be a beta tester in a never-ending replacement cycle. Either give me a refund or stop pretending this product is anything other than a polished lemon.

Coffee is good but the machine is junk. Broke after 6 months. Don't waste your money.