My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minut... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more
Company replied
Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more
Company replied
Lothian domestic , took just under a week to come to our fridge freezer, they are a small company, however when the engeneer(Steven) arrived he was very smart and knowledgeable and proceeded to work o... See more
Company replied
Company details
Written by the company
Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc
Contact info
International House, 38 Thistle Street, EH2 1EN, Edinburgh, United Kingdom
- 0131 516 2080
- helpdesk@lothiandomestics.co.uk
- www.lothiandomestics.co.uk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty Sunday, Fixed on Tuesday
Faulty appliance on Sunday, fixed on Tuesday under warranty. Kept up to date with engineer appointment and arrival times. Superb
March 17, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Easy to book
Easy to book, quick appointment. Engineer arrived on time and diagnosed fault in washing machine very quickly
March 16, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Company managed to fit us in earlier…
Company managed to fit us in earlier than expected and engineer (Steven) was very professional and helpful
March 12, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Stephen
Stephen, the engineer that attended today did a fantastic job. He arrived on time and was courteous and professional. He explained in detail what the job would entail to fix my machine and carried out the work with great expertise. My washing machine now works perfectly. He tested the machine prior to leaving and explained exactly what had been repaired. Would thoroughly recommend.
March 11, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Found this company's service was great…
Found this company's service was great engineer steven was excellent and left my place spotless
March 10, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent Service
March 9, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Paul the engineer excellant from start…
Paul the engineer excellant from start to finish . Expalined the job before starting and was prompt with the timescale fpr the job to be completed. Left my premises spotless after removing all the faulty parts what a credit to your compamy lotjian domestic appliances well done i will use again.
March 9, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
A thoroughly professional job from…
A thoroughly professional job from start to finish. I was contacted before the engineer arrived and given advice on how to prepare for the visit. Engineer was polite, professional and helpful as was the office when I phoned. I would not hestitate to recommend this company - definitely 5 stars!
March 3, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Excellent, prompt, efficient service. Engineer (Paul) friendly and helpful.
February 20, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
I don't know how but...
Called out about a washing machine and have been quoted a price for parts that is higher than a new washing machine in the same model.
Reply:
I'm not a diagnostic specialist, from what I have seen it was a seal issue, this is why I called you out, so saying that I didnt explain what was wrong with the washing machine in great detail is laughable. This is why you were called out in the first place. Saying that I should have known the fault myself is absolutely ridiculous. As I said, to your engineer, when I booked the job, the drum wasnt making any sounds, then when he arrived I showed him a video of the sounds it STARTED TO MAKE well after the day I booked that job. It's ridiculous that a repair service company expects the customers to know the diagnostics themselves.
Furthermore, I have in fact checked the rough prices of all the components needed and they were not even remotely close to the £425 I have been quoted.
Samsung spider arm costs £70 to £100, drum bearings cost £15, suspension springs another £15. Samsung shock absorber £25, door seal £60. The price of £425, even with call out charge is ridiculous.
Reply:
I have posted only 10 reviews in all the years I have had this account, mainly to warn people, before they get ripped off.
I tried calling your company, being directed to voicemail a day before the call out took place.
I fail to see how you feel entitled to a DIAGNOSTIC call out charge if you expect your customers to diagnose issues for you.
AVOID!
February 23, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Thank you for your review. We'd like to address the points raised.
When you booked you described the fault as a door seal issue. On inspection our engineer found the drum had collapsed and damaged the seal as a result, which is a significantly different fault requiring substantial internal components. We don't set parts prices and in some cases, particularly with major assemblies, repair costs can exceed the value of the appliance. That's a manufacturer pricing issue rather than anything on our end, and you were under no obligation to proceed with the repair.
On the parts prices you've referenced, the individual components you've listed are smaller parts within the larger assemblies your machine actually requires. Those parts alone would not repair a collapsed drum. As a manufacturer agent for your brand we're familiar with what these repairs involve.
Regarding the noise, we can only work with the information provided at booking. If the fault changed or developed further after you booked, updating us in advance would have helped the engineer prepare. That's not an expectation that you diagnose the fault yourself, just that you describe what you're experiencing as accurately as possible.
We're sorry the repair wasn't economical and we understand that's a frustrating outcome.
Steven the engineer who came to repair…
Steven the engineer who came to repair my
Samsung Washing machine was very polite &
Professional at his job,
He was excellent. Friendly,
knowledgeable, and clearly very experienced.
Outstanding service from start to finish. I
would 100 percent recommend Lothian
Domestic Ltd
February 19, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent company
From start to finish they were extremely professional. Both engineers that visited were very polite and kept me informed of the whole process. Steven the engineer was very knowledgeable and friendly, he fixed my machine and cleaned up all the mess. I would highly recommend this company.
February 19, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Go the extra mile!
Scott, our engineer, arrived on time and explained in detail, showing us the repair he was carrying out, a replacement fan oven heating element. He was friendly and even went the extra mile to show us the possible source of a problem on our dishwasher. He was friendly and professional to a fault.
February 12, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Good experience all round
Good comms, Scott turned up on time, was knowledgeable and helpful. Problem fixed quickly. Thanks
February 5, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Professional and efficient
Professional and efficient. Happy with the service given.
February 10, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Engineer Visit
I had an engineer Steven visit my property to fix a repair on my washing machine, he was a great help and his customer service was great! Would highly recommend Steven and Lothain domestics
February 6, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Amazing service
Less than 2 hours after asking for a visit Scott arrived, fixed the washing machine and was away.
Always professional and helpful.
February 6, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Engineer Paul arrived on time was very knowledgeable about the appliance and resolved the issue within 20 minutes
Well pleased with the service
February 6, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Amazing…
I picked this company after a google search and could not be happier. Great at communicating when coming and the same engineer came both times as a part was required. Amazing service and will highly recommend to anyone who asks.
February 5, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Simple and efficient to book
Simple and efficient to book, quick diagnostic, part ordered swiftly and installed equally swiftly. Very good value for money.
February 5, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
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