My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minut... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just befo... See more
Company replied
Easy booking, quick fix, great service! Booking process was super easy on the website, transparent pricing, and good updates via text on status. Engineer Ross came out and solved issue quickly, kept... See more
Company replied
Lothian domestic , took just under a week to come to our fridge freezer, they are a small company, however when the engeneer(Steven) arrived he was very smart and knowledgeable and proceeded to work o... See more
Company replied
Company details
Written by the company
Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc
Contact info
International House, 38 Thistle Street, EH2 1EN, Edinburgh, United Kingdom
- 0131 516 2080
- helpdesk@lothiandomestics.co.uk
- www.lothiandomestics.co.uk
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Very good communication from company…
Very good communication from company and engineer. Text to say approximate arrival time. Solved problem speedily and efficiently. Very happy with work done.
February 4, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Washing machine problem
Scott was brilliant - solved our problem very quickly and efficiently and educated us on how to use our washing machine properly !!!
Very much a 5 star visit
February 2, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
I am a repeat customer with Lothian…
I am a repeat customer with Lothian Domestics. This is the third time I have used their service over the past one year and as always very quick and efficient. Their staff are friendly and explain the repairs and costs in detail and this job got done very quickly, despite the fact that replacement parts had to be ordered. I would highly recommend them.
January 29, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great service from Steven
Great service from Steven. He explained what the issue with the Samsung microwave was. Tested it to ensure it worked properly before leaving. Excellent service, would highly recommend. 👍
January 23, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
The service was punctual and Paul's…
The service was punctual and Paul's swift diagnosis was impressive. He was courteous, efficient, well-informed, and left everything neat and tidy. He truly saved the day when our oven failed just before Christmas, ensuring that our festive meal could go ahead as planned.
January 21, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Well organised and expert service.
Company kept me informed of visit time whic was really helpful. No up front payment. Paid on completion. Paul the engineer was thorough, professional, polite and was able to complete our repair during his visit and a very reasonable cost. Man thanks.
January 21, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent communication and use of…
Excellent communication and use of mobile communication to book an engineer and kept informed on when they would be at my home. The engineer was polite, friendly and did his job, keeping me informed of what was happening and what can expect. Excellent service and I’d highly recommend.
January 21, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service 5 ⭐️
January 20, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
5 star service came within the time and…
5 star service came within the time and sorted in 10 minutes
January 19, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
We were given regular updates about our…
We were given regular updates about our visit and arrival time our engineer called Steven was very friendly and approachable and managed to sort our problem out
January 19, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Washing machine repair…
Our washing machine was skilfully repaired by Scott. He explained the process ( a new part was required), which was extremely professional with excellent communication along the way. I would certainly recommend Lothian Domestics and happily use them again
January 14, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Professional, Efficient and Friendly
Ross was so friendly, polite , professional, no questions I asked were a bother for him, really knowledgable and informative . Fixed the issue too and was able to explain clearly what the issue was, how to fix it and once fixed showed it was working ! Really efficient ! Hopefully not but if ever have an issue with machine again hope he is the engineer who arrives!
January 12, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Professional and good value for money
Steven attended on time , performed troubleshooting efficiently, diagnosed the faulty part, replaced it in the same visit and the cost was very reasonable, so far so good in terms of the fix. Steven was also polite and conscientious, seems like a nice chap.
January 9, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Ross was great—arrived right on time, was friendly, explained everything clearly, and was honest about what could be fixed and what couldn’t (it’s an old fridge)! Would highly recommend!
January 9, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Apart from all the emails and texts to…
Apart from all the emails and texts to actually get an engineer appointment the technician who attended the problem was brilliant
Very thorough and courteous towards customers
Lothian domestics better keep hold of this lad
Top drawer
January 8, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Lothian Domestics excellent service
Lothian Domestics were extremely prompt in organising a visit to repair my tumble drier. The company kept me fully up to date about his arrival. Steven, the engineer, was excellent (friendly, polite and knowledgeable) He was extremely thorough in both fixing the initial problem and a subsequent problem he detected when checking the machine. To be able to fix it there and then without having to wait anymore time for a part is superb customer service. I have no hesitation in recommending Lothian Domestics and would use them again anytime.
January 6, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great service
Engineer arrive on time, was friendly and fixed our washer/dryer on the first visit.
January 6, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Our engineer Steven arrived in perfect…
Our engineer Steven arrived in perfect time, knew what was wrong with my washing machine within minutes of checking it out. He fixed it in quick time and was very professional. He knows the job well. I would highly recommend 👍🏼
January 5, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Great service!
Great communication, punctual attendance, professional, friendly and effective service. Well done!
January 5, 2026
Unprompted review
Reply from Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
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