The product is good, I was happy to be able to get it in Canada. Arrived in good condition and pre-charged. Unfortunately it arrived after the estimated delivery date and I gave four stars because... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason for the 4 stars instead of 5 is that delivery was not as indicated. When trying to chat with the chatbot, it was providing conflicting info. was telling me it was delivered when it was... See more
Easy and discreet shipping right to your door pretty quick Products were good but I would mind the one piece lingerie because unfortunately my tits wont stay in them well. The strap on undies are to... See more
Well, I'm still waiting on delivery to be honest.. Package tracking is pretty crappy. Still shows that the package hasn't even left the UK after 2 weeks. I have requested tracking and have rece... See more
Company replied
Company details
- #4 of 4 best companies in Sex Toy Store
- #3 of 3 best companies in Adult Entertainment Store
- #3 of 3 best companies in Erotic Clothing Store
- #4 of 4 best companies in Lingerie Store
- #5 of 6 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, United Kingdom
- www.lovehoney.ca
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big and thic love it
January 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lovehoney
Hi there
I am very sorry to hear your item is very small, all measurements are listed on the description to give you a better understanding of the size of an item before purchase.
I have emailed you directly in regards to this for more information.
Kind Regards
Lovehoney Customer Care
Look I love the idea but it came in…
Look I love the idea but it came in broken liquid was everywhere and I couldn’t even clone my penar Im sad but whatever
December 22, 2025
Reply from Lovehoney
Hi there,
We're so sorry to hear that your order was damaged in transit and can understand that this would have been disappointing.
Our Customer Care team has reached out to you directly to work towards getting this resolved to your satisfaction.
Kind regards,
Lovehoney Customer Care
Great Product at Affordable Prices
We LOVE the items we ordered and were impressed at the quality and pricing.
Will definitely be ordering from here again.
December 22, 2025
The stroker was to small
The stroker was to small, and the internal texture was to stiff, it was like using a hair brush on my member.
December 23, 2025
Reply from Lovehoney
Hi Curtis,
Thank you for taking the time to review our products.
I’m really sorry to hear that the item you have just isn’t quite right.
We completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this you are welcome to return one toy per order for a gift voucher. To find out more, please click the link below:
https://help.lovehoney.ca/promise-terms.html
If this is something you’d like to take advantage of, just get in touch or head to our returns form / We can see you have been in touch with us already about this and will contact you directly.
Apologies again for any inconvenience caused.
Kind Regards,
Lovehoney Customer Care
Disappointing delivery time
The products are amazing. but very disappointed in how long it took to get to me. i’ve ordered a few other times and it’s been delivered within a week, but it took almost 3 weeks. Every time I order though the lingerie is very good quality and fit great.
January 6, 2025
Second time purchasing it!
I purchased a second one to keep one at my boyfriend's place so I don't have to pack it over and over again. Works just as well as the first one I bought 2 years ago. Relatively quiet and definitely absolutely 100% gets the job done every single time!
December 22, 2025
Great she loved it
December 22, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I'm sorry to hear that the item you have received was not as expected.
We have contacted you directly to resolve this for you.
Kind regards,
Lovehoney Customer Care
It was late delivery
December 19, 2025
Was disappointed i contacted as i…
Was disappointed i contacted as i qualified for a discount after purchase and i did not get contacted or get the discount
December 19, 2025
Reply from Lovehoney
Hi Scott,
I’m so sorry that you did not receive your discount.
We will contact you directly to get this resolved for you.
Kindest regards,
Lovehoney Customer Care
Did not receive product
Did not receive product. Sent multiple emails to reach this company and no one got back to me.
December 15, 2025
Reply from Lovehoney
Hi there
I am very sorry to hear you have not received your order.
I have contacted you directly in regards to this now to get this resolved with a replacement or a refund.
Kind Regards
Lovehoney Customer Care
Tody it's Jan 1 I have not received my…
Tody it's Jan 1 I have not received my purchases. My tracking information say will be delivered by Dec 21
December 15, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear you have not received your item.
I cannot see you have contacted us in regards to this, in future please do contact us directly where we will be more than happy to help resolve any issues right away.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.