The product is good, I was happy to be able to get it in Canada. Arrived in good condition and pre-charged. Unfortunately it arrived after the estimated delivery date and I gave four stars because... See more
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The only reason for the 4 stars instead of 5 is that delivery was not as indicated. When trying to chat with the chatbot, it was providing conflicting info. was telling me it was delivered when it was... See more
Easy and discreet shipping right to your door pretty quick Products were good but I would mind the one piece lingerie because unfortunately my tits wont stay in them well. The strap on undies are to... See more
Well, I'm still waiting on delivery to be honest.. Package tracking is pretty crappy. Still shows that the package hasn't even left the UK after 2 weeks. I have requested tracking and have rece... See more
Company replied
Company details
- #4 of 4 best companies in Sex Toy Store
- #3 of 3 best companies in Adult Entertainment Store
- #3 of 3 best companies in Erotic Clothing Store
- #4 of 4 best companies in Lingerie Store
- #5 of 6 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, United Kingdom
- www.lovehoney.ca
3.8
Great
3K reviews
Asks customers to review
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Great quality and service
Good quality, great prices, easy ordering and fast delivery in plain generic packaging.
December 18, 2025
May use AI-assist with repliesRead more
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Ripped on the side after 2 uses
December 18, 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am very sorry to hear your item has ripped after 2 uses.
I cannot see you have contacted us in regards to this, in future please do contact us directly where we will be more than happy to help resolve any issues right away.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
Like the speed and selection
Like the speed and selection. Would like more information on all the products but in general great site.
December 31, 2024
YOU SHIPPED MY PACKAGE
YOU SHIPPED MY PACKAGE, WHICH HAS MY NAME AND ADDRESS ON IT, TO THE WRONG HOUSE AND IT'S IMPOSSIBLE TO GET A HOLD OF ANYBODY AT YOUR COMPANY.
December 16, 2025
Reply from Lovehoney
Hi there,
We're very sorry to hear that you have yet to receive your order. The carrier has marked your order as delivered to the address that it was placed with at the time of checkout but can understand how frustrating it would be with this not being the case.
We also apologise that we haven't gotten back to you as soon as we should have. Our Customer Care team will be in touch shortly to get more information in regard to your query and begin getting it resolved to your satisfaction.
Once again, we are very sorry for any confusion that's been caused.
Kind regards,
Lovehoney Customer Care
Quality has gone to crap
Quality has gone to crap, the last two orders have been so disappointing. When I started buying Lovehoney years ago it was great, well made and fit my giant breasts. Now the quality is so poor and my breasts don’t fit anymore. And there is absolutely no support for breasts either.
July 7, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I’m so sorry to hear that the lingerie was not the best fit. Every body shape is different so it can sometimes be hard to find the perfect item and size. However we have passed this onto our Lingerie Design Team.
We have also contacted you directly to get this sorted for you.
Please accept our apologies again for the inconvenience caused.
Regards,
Lovehoney Customer Care
Never received my order
Never received my order. It was delivered to the wrong address. Reached out to customer service and never heard back. Still waiting for resolution
December 15, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I am very sorry to hear that you have not received your order.
I will contact you directly via email to get this resolved.
My apologies again for the inconvenience caused.
Kindest regards,
Lovehoney Customer Care
Easy shipping, decent products
Easy and discreet shipping right to your door pretty quick
Products were good but I would mind the one piece lingerie because unfortunately my tits wont stay in them well. The strap on undies are to die for though, comfortable fit, beauti look, and great control;)
December 13, 2025
it works
it has a weak vibration but between the vibration and thrusting it will work to get you off
December 14, 2025
Consistent updates by email and fast…
Consistent updates by email and fast and efficient shipping my purchase was great! Will come back again
November 23, 2025
The product is good
The product is good, I was happy to be able to get it in Canada. Arrived in good condition and pre-charged.
Unfortunately it arrived after the estimated delivery date and I gave four stars because I had to wait for what felt like quite a long time.
December 11, 2025
The experience was exceptional
The experience was exceptional. The products are phenomenal and the delivery was perfectly on time for Christmas eve. Would highly recommend this for Canadian buyers. They also make the buying experience pleasant by providing free things.
December 11, 2025
Same product available on amazon at…
Same product available on amazon at half price and even without discount.
December 11, 2025
Reply from Lovehoney
Hi there,
Thank you for contacting Lovehoney.
I’m sorry to hear this.
I have contacted you directly via email to assist further.
Kindest regards,
Lovehoney Customer Care
Easy to navigate website
Easy to navigate website. Reasonable prices and quality products.
December 11, 2025
My package was super late after paying…
My package was super late after paying for express delivery . Yes that may have been refunded but granted wasn’t fair you couldn’t provide ..
Updates fir delivery were ridiculous no time frame exact .. no delivery bad weather but no weather was happening .. received package and package was absolutely mangled and tapped back together love to give you the pictures ..
after asking when I’d receive packages etc told nothing could be done till dec 22 which we know meant nothing till after Xmas ..
Was told I could look up the delivery courier myself to see where it was horrible experience from a repeat customer absolutely disappointed
December 9, 2025
Reply from Lovehoney
Hi there,
I am so sorry you have not received your order as expected.
I have reached out to you to resolve this matter.
Apologies for any inconvnience this may have caused.
Kind regards,
Lovehoney Customer Care
Products have always been good quality
Products have always been good quality. Customer service is top notch, always anle to rectify any issues with order in reasonable time.
December 8, 2025
A great ejaculation.
Arrived pretty much on time, feels like a dream, never came as much before. A bit expensive but worth it for my first toy able to take my entire member.
December 8, 2025
Positive Experience!
Product seems to be as described (Christmas present not opened yet). Shipping was fantastic. Great communications for status such as when the order was processed, shipped, delivered.
December 8, 2025
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