The product is good, I was happy to be able to get it in Canada. Arrived in good condition and pre-charged. Unfortunately it arrived after the estimated delivery date and I gave four stars because... See more
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Review summary
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The only reason for the 4 stars instead of 5 is that delivery was not as indicated. When trying to chat with the chatbot, it was providing conflicting info. was telling me it was delivered when it was... See more
Easy and discreet shipping right to your door pretty quick Products were good but I would mind the one piece lingerie because unfortunately my tits wont stay in them well. The strap on undies are to... See more
Well, I'm still waiting on delivery to be honest.. Package tracking is pretty crappy. Still shows that the package hasn't even left the UK after 2 weeks. I have requested tracking and have rece... See more
Company replied
Company details
- #4 of 4 best companies in Sex Toy Store
- #3 of 3 best companies in Adult Entertainment Store
- #3 of 3 best companies in Erotic Clothing Store
- #4 of 4 best companies in Lingerie Store
- #5 of 6 best companies in Underwear Store
About Lovehoney
Written by the company
👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!
At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.
Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.
We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.
At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.
For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.
Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍
Contact info
Locksbrook Road 100, BA1 3EN, United Kingdom
- www.lovehoney.ca
3.8
Great
3K reviews
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We like the products
Recieved my order in a timely manner. Items were as advertised. Good quality. Very effective at doing what they are supposed to do
December 7, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I received the product and although it…
I received the product and although it worked fine for the first minute it then quit and didn't work again after that.
November 9, 2025
Reply from Lovehoney
Hi Shelly,
Thank you so much for leaving us a review.
I’m so sorry that your item may be faulty.
We will contact you directly to get your toy working for you.
Kindest regards,
Lovehoney Customer Care
You sent the wrong gift I ordered
You sent the wrong gift I ordered , I wrote to let you know and never got a follow up response
December 5, 2025
Love honey customer …
Product delivered in timely manner discreetly shipped good product
December 4, 2025
Quality product and quick delivery!!!
December 3, 2025
Met all expectations in quality and…
Met all expectations in quality and delivery of the product.
December 3, 2025
Great experience
Haven’t tried anything yet as just received package. Ordering, shipping and delivery were excellent
December 3, 2025
Finally found a rumbler
I cannot use most toys because the vibration is too fast (almost too high-pitched feeling). I have been searching for a deep, rumbly vibration and I found it! Love this compact, rumbly, quality toy
December 2, 2025
Great job company no problems when…
Great job company no problems when things don't go well
you took care of it properly
I've had so many companies not to be able to do that
I really appreciate it very much thank you
November 30, 2025
Tracking number was wrong and package lost
Tracking number was wrong, no updates after Dec 2/25 . Nobody has any record of my shipment. I called all the shipping companies no record of any package coming to my address. It’s lost . Im not impressed.
December 2, 2025
Reply from Lovehoney
Hi Wendy,
Thank you for taking the time to leave us a review.
I can see that this issue has already been resolved. We have arranged a full refund for you.
If you do require any further assistance please let us know, we will be happy to help.
Kind regards,
Lovehoney Customer Care
Very well organized
Website was easy to use and tracking was was updated frequently
December 2, 2025
Wasn't your fault the package was…
Wasn't your fault the package was delivered to the wrong house! Didn't receive package! I called in and was asked to check the photo of the house the package was left at. NOT my house, in fact not a house on my street looks like the one in the photo. I must say the person I spoke with on your site was on it right away. Offered to replace it or refund me....which was looked after by the next day! I am impressed!
November 30, 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am so sorry to hear you did not receive your order, but glad to hear the agent you spoke to got this resolved for you right away.
I have emailed you directly in case there is anything further you need from us.
Kind Regards
Lovehoney Customer Care
The products do not work. No value for money
The products are not functioning properly. Not worth the purchase.
December 1, 2025
Reply from Lovehoney
Hi there
Thank you for contacting Lovehoney.
I am very sorry to hear you have faulty items in your order.
I cannot see you have contacted us in regards to this, in future please do contact us directly where we will be more than happy to help resolve any issues right away.
I have contacted you directly in regards to this now.
Kind Regards
Lovehoney Customer Care
I still have not received the delivery
November 30, 2025
Reply from Lovehoney
Hi there,
We are so sorry you have not received your order as expected.
We have contacted you via email to resolve this matter.
Apologies for any inconvenience caused.
Kind regards,
Lovehoney Customer Care
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