Lovell Sports Reviews 

I ordered 2 packs of Adidas underwear this morning. I paid via Clearpay. I have since received an email confirming my order has been cancelled and it will take up to 10 days for a refund. On just checking the item is still being shown as in stock !!! Avoid stick with the well known sports shops

Impossible to speak to someone none of the phone numbers work, have sent e mails no reply, placed an order but they have sent me the wrong item, don’t see why I should pay to return it as not my fault, hope if they do finally reply I get the postage I had to pay when I ordered the item to be sent out, and a free returns label, wrong item came quickly, pity customer services are not as quick to respond, not happy

I ordered ultra boost trainers in size 5.5, they arrived the wrong colour as described and too big. I ordered another pair of ultra boost but size 5. These were too small! I have returned them both by recorded delivery on 13/11/25 via royal mail and they were signed for on 14/11/25.
I have not received any communication from LS.
Wish i had read the reviews before purchasing. I also didn't realise LS is an arm of Sports Direct!

Poor communication no replies to emails and still waiting for my order Stay clear

Awful! Lovel sports will NOT refund you. Worst thing is, they have told me that my refund is on its way when it isn’t. They don’t reply via email and you can’t contact them. SCAM!

I ordered a pair of rugby boots, once received we realised they had sent the incorrect boots. We contacted Lovell on the evening of the 25th October and returned the boots the following day.

The boots were received by Lovell on 01/11/2025, my refund has yet to be processed. I have contacted Lovell twice now and have yet to receive a response. We sent screenshots of Evri having successfully delivered the package. Would never use Lovell again - avoid if you can.

ordered a pair of Adidas Terrex Trainers…. paid for quicker delivery.. Almost a week after they are being ‘packed for shipping’

I’m emailing asking for an update…. Next thing payment returned with no email or explanation etc.
Pretty poor C/S and terrible communication!
Also having to hunt their website for the contact form is a pain!

Update after Lovells reply-
Your member got in touch a week after the review was written and after i had sorted my refund 🫣🤣

Now I work in an industry that relies on good reviews and I know how much receiving a bad review can hurt. Writing this is not a decision I’ve taken lightly. Your ‘new’ website contact form does not work on mobile. Your contact details are impossible to find. Your response to the contact form I completed on desktop took days and despite answering your question promptly you now won’t respond and I’ve had to chase (still no response). I ordered three items, two of which arrived, one did not. I’ve chased the outstanding item but now no longer need it because it was meant for this weekend and wish to cancel it. I’m getting no response so you still have my money and I don’t have the goods. Please respond to my email.

Item came next day, everything correct. I paid 9.99 for next day delivery with DPD but it turned out to be EVRI. I had almost changed my delivery address to a DPD collection point but luckily I didn’t or it would have caused a lot of confusion. With EVRI the trick is to make your delivery point an EVRI collection point as soon as that email comes through change your delivery address to a collection point and they are actually pretty good but they rarely deliver on a Saturday. All good from Lovell sports and I will order again but they should make it clear it’s an EVRI delivery and not DPD as stated or some people will end up waiting days for their order.

I’m wondering if this company employs anyone other than the people who take orders and ship them, because I ordered a product that is completely different from what was shown in the picture. I’ve sent two emails and haven’t received any reply for five days, so as a matter of principle, I’ll report this case to the ombudsman and contact my bank to cancel the payment — this is a joke.

Wish I’d read the reviews before ordering from Lovell.
Do not waste your money with this company, it’s not worth the hassle. I got a delivered notification, but I haven’t received my parcel, the “proof” of delivery was just a black picture of nothing. I have tried contacting Evri and Lovell to find out where it is, but neither are responding. Shocking customer service from both. I now have to go through the rigmarole of trying to get my money back through my bank.

Ordered trainers on 16th October, they’ve taken my money but so far I’ve not received the order or any indication of when I’m going to receive it.
Terrible customer service, I’ve sent numerous emails and I’ve had one holding email in response.
I’ve asked for a refund, still no response.

I had ordered a hoodie for my daughter, but needed to return it. I returned via Royal Mail as advised and made sure I paid for signed for. I didn't receive any communication through the returns process. I checked the Royal Mail tracked and could see that it had been received and signed for 3 days after I had sent it. I contacted them through a contact form as there is no information on how to contact them( no email or contact number) and a week later received an email saying I would have a refund within 5 to 10 days. I found this shocking, at this point they had already received the parcel 3 weeks previous and it took me to get in contact to actually get the refund.

9th October order placed for £16:99, confirmed purchase email recieved. Within 30 minutes a second email recieved stating order cancelled and money refunded within 10 days. Now 23rd October 25 and still no refund. Went back onto the site and it appears everyone else was in the same boat. Clearly collecting names, addresses, emails and telephone numbers and possible card details. Speaking to my bank later

Avoid Ordering from Sondico – Poor Service and No Returns
I ordered two items online from Sondico, and the experience has been very disappointing. The website clearly stated that returns were accepted and that a return label would be included with the order. However, no return label was provided.

Both items were very small and of poor quality. I tried contacting the company through the email they provided to request a return label or return address, but I never received a response.
Now I’m stuck with items I can’t use and no way to return them. I do not recommend ordering from Sondico.

I bought a pair of football boots for my son which were too small. They were sent back as requested by the company. They were received ed by them on September 10th. I am still waiting for a refund despite many emails. They claimed initially they could not find the order, different people answering emails( which they are slow to reply to). Advised on last email my refund would take 5 to 7 days, now they want proof of posting. Customer service is the worst. I see several people have had the same issue! I am still waiting for my refund from September. Excuse after excuse and I see they have replied in here to people, not to me though.

Took several days to reply to multiple emails after sending me the incorrect item. After I requested a replacement, I was told that wasn't possible without any explantation.

Absolutely useless,
Had a pair of football boots which the frame ended up coming off on one of them and they wouldn’t accept the return and sent them back due to ‘not being a manufacturing problem’ and they were ‘worn out’ even though I’ve had them for 9 months and never had this problem with adidas boots. Don’t recommend as if there is a problem they will shy away from helping.

Wow. Awful. Delivery time was good, but I received trainers in a tatty battered box, with the tissue removed from the inner shoe that have obviously been tried on and not checked on the return. I would expect that from used Ebay trainers. Never again and will be returning

Im not usually one to write reviews, however i feel this is much needed. I purchased two pairs of football boots. The correct items were delivered, but unfortunately I needed to return one pair.... its been over a month now and I have not received a refund. I only got an answer from the customer service team when I threatened to take them to the small claims court.
My next step is by contacting the MD on LinkedIn. Let's see if he realises how poor their returns and customer service team are.