Lovell Sports Reviews 

The order was for Adidas Predator League fold-over tongue firm ground football boots, size 6, in grey/black. Although the order was delivered, the boots I received are completely incorrect and do not match what I ordered. They also do not fit my son. The description on the box matches what I ordered unfortunately the contents of the box don't.
I raised this issue through the Contact Us page on your website on 24 December 2025, but I have received no response whatsoever, which is extremely disappointing.

I have emailed since and still had no response.

I am now £79.99 out of pocket for an item that is unusable.

**Avoid this company**

Lovell Sports need to get a grip of their customer services, and contact information. I was sent the wrong item, trying to get a return sorted is a nightmare. This is the first and last time I will be buying anything from Lovell again

sent wrong size mssged twice nothing dont

Ordered kids football boots. Trying to return. They say the returns form is issued with dispatch note, it was not. Only way to contact them to return is to complete a form that they haven’t provided or isn’t available on their website!!!. Contacted customer support 3 times via email, no response so not sure they are receiving them?
In my experience sportsdirect or prodirect are much easier sites to deal with so would avoid in future unless absolutely necessary.

Trying to return an item is a nightmare! Only way is to fill out a contact form. Done that twice with no response. Ordering is quick and easy, quick to take your money but not give it back it seems

I ordered a pair of football boots for my son as part of his Christmas present. The money has been taken and a pair of boots delivered. I ordered predator elite FG with the tongue and have received Pro SG boots. They are almost impossible to get hold of from a customer service point of view. The number they publish isn't even correct. Avoid

I ordered a table tennis table as a Xmas present which was fully paid for and a courier was booked for the 15th December. The delivery never arrived and when I tracked the order it was suddenly showing cancelled. I have had no cancellation email, reason and no refund. I’ve sent three contact forms on the website with no reply. This is so disappointing and means we will be without a large gift for Xmas causing more expensive and more importantly upset.
I would not recommend using this company who I thought could be trusted being a larger company but apparently not.

Absolute waste of time this company are. Paid £9.99 for next day delivery for some Adidas football boots that havnt come.

Trying to contact anybody to ask what is going on is impossible.

I've never had any issue with any of Mike Ashley's company's before using Lovell but I will be staying well clear from now on.

Happy to edit this review if somebody from this company has the decency to contact me.

Edit. Still no contact from this company 6 days after my initial order to the point now where I've had to issue a chargeback on my card. Avoid at all costs!!

I ordered and paid for mens British Knights size 10 trainers on 25th November 2025 and paid for delivery. They instructed EVRI to deliver them. EVRI lost them and said that I had to get in touch with Lovell sports for a replacement or refund including postage payment. I did this but I've heard nothing from them yet. Absolutely terrible service

It's been a bit of an ordeal with my purchase, and the customer support has been intermittent and required some escalation. We got there eventually, over about two months, so I've updated my review to reflect that. Because of how the process went, I'd probably pause before making another Lovell purchase. However, I'm thankful things are now resolved.

Bought some leggings, too small tried to return for a larger size, forget it returns not possible!!!!
Save your money guys!!!!

I place a order with yourselfs but not received sent two emails with no response won’t use again

I ordered a pair of Trainers and the wrong colour, was delivered. The trainers ordered had a turquoise colour on the sole and tongue, the trainers delivered were black and white. So hopefully they will retifiy this issue asap.

I have order from here before But never again
I ordered some boys underwear and girls briefs
When the order arrived one pair of the briefs was missing I contacted customer services to let them know and they asked if the parcel was damaged I answered know because it wasn’t so because the parcel wasn’t damaged they wouldn’t help I said maybe the briefs
where missed out on packaging but I have not had any response I have sent 6 emails to to date

Ordered trainers from this company and they have never arrived despite numerous contact forms sent to the website I have received no communication from them. Customer service is non existent

Ordered boots on Monday Lovell sports emailed and said I’ll get them by Tuesday it says they have been delivered but I haven’t received my order this is disgusting I’ve emailed over 3 times already and have not got one response from anyone this will be first and last time ordering!!! STAY AWAY TO AVOID DISAPPOINTMENT

I ordered some boots on the 8 November and received an email acknowledging order and payment taken.
No issues so far and excited about getting some new boys.
Heard nothing else so on the Tuesday 18 November emailed customer service to chase, received email reply on the Friday 23rd November telling me no longer in stock and a refund had at that point not been arranged.
Apologised and assured refund with 3-5 working days.
Today is day 4, somehow no confidence it will be in my bank anytime soon.
Will never use them again and disappointed at the poor customer service.

I have ordered 5items on the 16 and paid £9.99 for next day delivery but only received 1 item hoping other items will follow but till today nothing and I’ve been trying to contact Lovell but no luck! Evri’s fault I think but as items appear as delivered but I didn’t get the 4 items I’m so frustrated please help

I ordered my shoes 2 weeks ago, I haven’t received any confirmation of shipping. I can’t find any phone number for the company. I tried contacting them via the online form last week and haven’t had a reply. After reading all of these reviews, I don’t think I’m getting my shoes!

I ordered a pair a Rugby boots for my lads birthday following 12 months of rehabilitation after an ACL and Meniscus injury. As Evri are Lovells chosen delivery solution they obviously lost the order in typical Evri fashion. Lovells Customer Service failed to react to 3 attempts to contact them to allow them to get a pair of boots to me ahead of his birthday and 3 days after his birthday expected me to wait up to a further 10 days to get my refund. It was more than a pair of boots it was the gateway to getting him back on the field. Opportunity lost. You only got 1 start as there isnt an option for less.